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HP xw8600 HP xw8600 Workstation Service and Technical Reference Guide - Page 126

Troubleshooting scenarios and solutions, Solving minor problems - service manual

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Table 5-1 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and sound activity Diagnosis and service action 4. Replace third-party modules with HP memory. 5. If necessary, replace the system board. Blinks red 6 times (once per second), then a 2-second pause, and then 6 beeps Pre-video graphic card error. Perform the following: 1. Reseat the graphic card and then power on the workstation. 2. Replace the graphics card. 3. If necessary, replace the system board. Blinks red 7 times (once per second), then a 2-second pause, and then 7 beeps System board failure (ROM detected a failure before video). 1. Reflash the system ROM (see ROM Flash on page 36.). 2. If necessary, replace the system board. Blinks red 8 times (once per second), then a 2-second pause, and then 8 beeps Invalid system ROM based on bad checksum. Workstation enters FailSafe (Boot Block) recovery mode. Perform the following: 1. Reflash the system ROM (see FailSafe Boot Block ROM on page 36.). 2. If necessary, replace the system board. Blinks red 9 times (once per second), then a 2-second pause, and then 9 beeps System power is on, but workstation is unable to boot. 1. Replace the system board. 2. If necessary, replace the processor. Troubleshooting scenarios and solutions This section presents an extensive overview of various troubleshooting scenarios and includes possible solutions for each. NOTE: For Linux troubleshooting information, refer to the HP Workstations for Linux User Manual at http://www.hp.com/support/xw8600_manuals. Solving minor problems Table 5-2 Minor problems Problem Cause Workstation appears frozen Software control of the power and does not shut down when switch is not functional. the power button is pressed. Workstation seems to be frozen. Program in use has stopped responding to commands. Workstation date and time display is incorrect. Real-time clock (RTC) battery might need replacement. Possible Solution 1. Press and hold the power button for at least four seconds until the workstation shuts down. 2. Disconnect the electrical plug from the outlet. 3. Restart the workstation. 1. If possible, use the Windows Task Manager to isolate and terminate the offending process. 2. Attempt the normal Windows shutdown procedure. 3. Restart the workstation using the power button. 1. Reset the date and time in the Control Panel. 2. Replace the RTC battery. 116 Chapter 5 System diagnostics and troubleshooting ENWW

Section	Page
Product overview	11
Product features	11
System board architecture	12
Workstation components	12
Front panel components	14
Rear panel components	15
Serial number and COA label location	16
Maximizing airflow	16
Workstation specifications	17
80 Plus power supplies	17
Power supply specifications	18
Power consumption and heat dissipation	19
System fans	19
Resetting the power supply	20
Environmental specifications	20
ENERGY STAR Qualification	20
Dual- and quad-core processors	21
HP Cool Tools	22
Configuring and restoring the operating system	23
Setting up Microsoft Windows Vista Business software	23
Configuring the Windows Vista Business operating system	23
Configuring the software	23
Selecting a language	23
Creating recovery disks	24
Installing or upgrading device drivers	24
Restoring the Windows Vista Business operating system	24
Using the HP Backup and Restore process	24
Creating system recovery DVDs or CDs	25
Restoring from HPBR DVDs or CDs	25
Restoring from the recovery partition	25
Reclaiming hard drive space from the recovery partition	25
Ordering backup software	25
Transferring files and settings using Windows Easy Transfer	26
Setting up Microsoft Windows XP Professional	26
Configuring Windows XP Professional	26
Selecting a language	27
Creating recovery disks	27
Installing or upgrading device drivers	27
Restoring the Windows XP Professional operating system	27
The RestorePlus! process	27
Creating a RestorePlus! DVD	28
Restoring from RestorePlus! DVDs	28
Restoring from RestorePlus! on the recovery partition	28
Reclaiming hard drive space from the recovery partition	28
Using the HP Backup and Restore process	29
Creating system recovery DVDs or CDs	29
Restoring from HPBR DVDs or CDs	29
Restoring directly from the recovery partition	29
Ordering backup software	29
Protecting your software	30
HP software on your workstation	30
Setting up Red Hat Linux	30
Linux preinstalled workstations	30
Starting the Linux operating system	30
Restoring the Linux operating system on preloaded workstations	31
Creating restore media	31
Downloading the latest HP driver CD contents	31
Reinstalling the factory Linux image with the HP driver CD	31
Upgrading device drivers	32
Linux-enabled workstations	32
Verifying hardware compatibility	32
System management	33
The Computer Setup (F10) Utility	33
BIOS ROM	34
Using the Computer Setup (F10) Utility	34
The Computer Setup (F10) Utility menu	35
Workstation management	41
Initial workstation configuration and deployment	42
Installing a remote system	42
Replicating the setup	43
Copying a setup configuration to a single workstation	43
Copying a setup configuration to multiple workstations	43
Updating and managing software	44
HP Client Manager Software	44
Altiris Client Management Solutions	45
System Software Manager	45
Proactive Change Notification	45
Subscriber’s Choice	45
ROM Flash	46
Remote ROM Flash	46
HPQFlash	46
F10 setup instruction in the BIOS SoftPaq	46
FailSafe Boot Block ROM	46
Asset tracking and security	47
Password security	48
Establishing a setup password using the Computer Setup (F10) Utility	48
Establishing a power-on password using workstation setup	48
Entering a power-on password	49
Entering a setup password	49
Changing a power-on or setup password	50
Deleting a power-on or setup password	50
National keyboard delimiter characters	50
Clearing passwords	51
DriveLock	51
DriveLock applications	51
Using DriveLock	52
Hood Sensor (Smart Cover Sensor) (optional)	53
Setting the Hood Sensor protection level	54
Cable lock (optional)	54
Security lock (Padlock loop) (optional)	54
Universal chassis clamp lock (optional)	54
Fault notification and recovery	54
Drive Protection System	54
ECC fault prediction	54
Thermal sensors	55
Dual-state power button	55
Removal and replacement procedures	57
Warnings and cautions	57
Service considerations	58
Cautions, warnings, and safety precautions	58
ESD information	58
Generating static	58
Preventing ESD equipment damage	59
Personal grounding methods and equipment	59
Grounding the work area	60
Recommended ESD prevention materials and equipment	60
Tools and software requirements	61
Special handling of components	61
Cables and connectors	61
Hard drives	61
Lithium coin cell battery	61
Customer Self-Repair	62
Predisassembly procedures	62
System board components	62
Removing and replacing components	63
Disassembly order	63
Security lock (Padlock loop) (optional)	65
Removing the security lock	65
Cable lock (optional)	65
Removing the cable lock	66
Universal chassis clamp lock (optional)	66
Removing the chassis clamp lock	66
Side access panel	67
Removing the side access panel	67
Replacing the side access panel	68
Hood Sensor (Smart Cover Sensor) (optional)	68
Removing the Hood Sensor	68
Front bezel	69
Removing the front bezel	70
Replacing the front bezel	70
Bezel blanks	70
Removing bezel blanks	70
Front panel I/O device assembly	71
Removing the front panel I/O device assembly	71
Installing the front panel I/O device assembly	73
Power button assembly	73
Removing the power button assembly	73
Optical drive	74
Removing an optical drive	75
Installing an optical drive	76
System speaker	78
Removing the system speaker	78
Power supply	79
Removing the power supply	79
Installing the power supply	80
Power connections to system components	81
System and memory fan assembly	81
Removing the system and memory fan assembly	82
Memory	82
Memory general information	82
System board memory module requirements	82
DDR2-667 Fully Buffered DIMM support	83
DDR2-800 Fully Buffered DIMM support	83
Supported system board DIMM configurations	83
Supported memory riser DIMM configurations	83
BIOS errors and warnings	84
System board memory	84
Removing a memory module	84
Installing a memory module	85
DIM slot identification	85
Required system board DIMM installation order	85
Installing a system board memory module	86
Memory riser assembly	87
Removing a memory riser assembly	88
Installing a memory riser assembly	89
Memory riser DIMM installation order	90
Installing a memory riser assembly and DIMMs	90
PCI card slots	95
Slot lane redirection	96
Card configuration restrictions for power supplies	96
SAS rear panel cable (optional)	96
Installing the SAS rear panel cable	96
Installing the optional SAS mounting bracket	98
PCI card support	100
Removing a PCI card support	100
Installing a PCI card support	101
PCI Express cards	102
Removing a PCI Express card	102
Installing a PCI Express card	104
PCI card	105
Removing a PCI card	105
Installing a PCI card	105
Battery	106
Removing the battery	106
Installing the battery	107
SAS hard drive	107
Removing a SAS hard drive	107
Installing a SAS hard drive	108
SATA hard drive	111
Removing a SATA hard drive	111
Installing a SATA hard drive	112
Installing a fifth hard drive (optional)	114
Processor heatsink	116
Removing the processor heatsink	116
Installing the processor heatsink	117
System processor	118
Removing a system processor	118
Installing a system processor	119
System board	120
Removing the system board	121
Installing the system board	122
Product recycling	122
System diagnostics and troubleshooting	123
Customer Self Help	123
Help and Support Center	123
HP SoftPaq Download Manager	123
Diagnostic LED codes	124
Troubleshooting scenarios and solutions	126
Solving minor problems	126
Solving power supply problems	128
Testing power supply	128
Solving diskette problems	130
Solving hard drive problems	132
Solving display problems	133
Solving audio problems	135
Solving printer problems	136
Solving keyboard and mouse problems	136
Solving front panel component problems	137
Solving hardware installation problems	138
Solving network problems	139
Solving memory problems	140
Solving processor problems	141
Solving DVD problems	141
Solving Internet access problems	143
Troubleshooting checklist	144
LED color definitions	144
HP Insight Diagnostics Offline Edition	144
Key features and benefits	145
Theory of operation	145
Diagnostic utility on CD	145
Downloading the latest diagnostic utility	146
User Interface	146
Navigation	146
Survey tab	146
Test tab	147
Status tab	147
Log tab	148
Help tab	148
POST error messages	148
Configuring RAID devices	155
Configuring SAS RAID devices	155
Supported configurations	155
SAS RAID 0 configuration	156
SAS RAID 1 configuration	156
SAS RAID 1E configuration	157
Configuring SATA RAID devices	157
Attaching SATA HDDs	158
Configuring system BIOS	158
Creating RAID volumes	159
Deleting RAID volumes	159
Configuring password security and resetting CMOS	161
Preparing to configure passwords	161
Resetting the password jumper	162
Clearing and Resetting the CMOS	162
Using the CMOS Button	162
Using the Computer Setup (F10) Utility to Reset CMOS	163
Appendix A—Connector pins	165
Connector pin descriptions	165
Appendix B—System board designators	177
Appendix C—Routine care	179
General cleaning safety precautions	179
Cleaning the workstation case	179
Cleaning the keyboard	179
Cleaning the monitor	180

Match case Limit results 1 per page

Chassis indicator LEDs

Power LED and sound

activity

Diagnosis and service action

Replace third-party modules with HP memory.

If necessary, replace the system board.

Blinks red 6 times (once per

second), then a 2-second

pause, and then 6 beeps

Pre-video graphic card error. Perform the following:

Reseat the graphic card and then power on the workstation.

Replace the graphics card.

If necessary, replace the system board.

Blinks red 7 times (once per

second), then a 2-second

pause, and then 7 beeps

System board failure (ROM detected a failure before video).

Reflash the system ROM (see

ROM Flash

on page

.).

If necessary, replace the system board.

Blinks red 8 times (once per

second), then a 2-second

pause, and then 8 beeps

Invalid system ROM based on bad checksum. Workstation enters FailSafe (Boot Block)

recovery mode. Perform the following:

Reflash the system ROM (see

FailSafe Boot Block ROM

on page

.).

If necessary, replace the system board.

Blinks red 9 times (once per

second), then a 2-second

pause, and then 9 beeps

System power is on, but workstation is unable to boot.

Replace the system board.

If necessary, replace the processor.

Troubleshooting scenarios and solutions

This section presents an extensive overview of various troubleshooting scenarios and includes possible

solutions for each.

NOTE:

For Linux troubleshooting information, refer to the

HP Workstations for Linux User Manual

http://www.hp.com/

support/xw8600_manuals

Solving minor problems

Table 5-2

Minor problems

Problem

Cause

Possible Solution

Workstation appears frozen

and does not shut down when

the power button is pressed.

Software control of the power

switch is not functional.

Press and hold the power button for at least four

seconds until the workstation shuts down.

Disconnect the electrical plug from the outlet.

Restart the workstation.

Workstation seems to be

frozen.

Program in use has stopped

responding to commands.

If possible, use the Windows Task Manager to isolate

and terminate the offending process.

Attempt the normal Windows shutdown procedure.

Restart the workstation using the power button.

Workstation date and time

display is incorrect.

Real-time clock (RTC) battery

might need replacement.

Reset the date and time in the Control Panel.

Replace the RTC battery.

Table 5-1

Diagnostic LED codes (continued)

116

Chapter 5

System diagnostics and troubleshooting

ENWW