HP xw8600 HP xw8600 Workstation Service and Technical Reference Guide - Page 136

Solving printer problems, Solving keyboard and mouse problems, Table 5-8

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Solving printer problems Table 5-8 Printer problems Problem Cause Solution Printer does not print. Printer is not turned on and online. Turn the printer on and be sure it is online. The correct printer driver for 1. Install the correct printer driver for the application. the application is not installed. 2. Try printing using the MS-DOS command: DIR C:\> [printer port] Replace printer port with the address of the printer used. If the printer works, reload the printer driver. If you are on a network, you might not have made a connection to the printer. Make the proper network connection to the printer. Printer might have failed. Run printer self-test. Printer does not turn on. The cables might not be connected properly. Reconnect all cables. Printer prints garbled information. The correct printer driver is not Install the correct printer driver for the application. installed. The cables might not be connected properly. Reconnect all cables. Printer memory might be overloaded. Reset the printer by turning it off for one minute, then turn it back on. Printer is offline. The printer might be out of paper. 1. Verify that the paper tray and refill it if it is empty. 2. Select Online. Solving keyboard and mouse problems Table 5-9 Keyboard and mouse problems Problem Cause Keyboard commands and typing are not recognized by the workstation. Keyboard connector is not properly connected. Cursor will not move using the arrow keys on the keypad. Program in use has stopped responding to commands. Keyboard is defective. Keyboard key is stuck. Workstation is in Hibernate mode. The Num Lock key might be on. Solution 1. Power off the workstation. 2. Reconnect the keyboard to the back of the workstation and restart the workstation. Shut down the workstation using the mouse, and then restart the workstation. Replace the keyboard. Remove debris from the keyboard. Press the power button to resume from Hibernate mode. Press Num Lock. The Num Lock light should not be on if you want to use the arrow keys. The Num Lock key can be disabled or enabled in the Computer Setup (F10) Utility. 126 Chapter 5 System diagnostics and troubleshooting ENWW

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Solving printer problems
Table 5-8
Printer problems
Problem
Cause
Solution
Printer does not print.
Printer is not turned on and
online.
Turn the printer on and be sure it is online.
The correct printer driver for
the application is not installed.
1.
Install the correct printer driver for the application.
2.
Try printing using the MS-DOS command:
DIR C:\> [printer port]
Replace
printer port
with the address of the printer
used. If the printer works, reload the printer driver.
If you are on a network, you
might not have made a
connection to the printer.
Make the proper network connection to the printer.
Printer might have failed.
Run printer self-test.
Printer does not turn on.
The cables might not be
connected properly.
Reconnect all cables.
Printer prints garbled information.
The correct printer driver is not
installed.
Install the correct printer driver for the application.
The cables might not be
connected properly.
Reconnect all cables.
Printer memory might be
overloaded.
Reset the printer by turning it off for one minute, then turn
it back on.
Printer is offline.
The printer might be out of
paper.
1.
Verify that the paper tray and refill it if it is empty.
2.
Select
Online
.
Solving keyboard and mouse problems
Table 5-9
Keyboard and mouse problems
Problem
Cause
Solution
Keyboard commands and typing
are not recognized by the
workstation.
Keyboard connector is not
properly connected.
1.
Power off the workstation.
2.
Reconnect the keyboard to the back of the
workstation and restart the workstation.
Program in use has stopped
responding to commands.
Shut down the workstation using the mouse, and then
restart the workstation.
Keyboard is defective.
Replace the keyboard.
Keyboard key is stuck.
Remove debris from the keyboard.
Workstation is in Hibernate
mode.
Press the power button to resume from Hibernate mode.
Cursor will not move using the
arrow keys on the keypad.
The
Num Lock
key might be
on.
Press
Num Lock
. The Num Lock light should not be on
if you want to use the arrow keys. The Num Lock key can
be disabled or enabled in the Computer Setup (F10) Utility.
126
Chapter 5
System diagnostics and troubleshooting
ENWW