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Chapter 17 Troubleshooting 1 Make sure you have entered the user name and password correctly. The default password is 1234. This field is case-sensitive, so make sure [Caps Lock] is not on. 2 Close your browser session and open a new one. You may also need to clear your Internet browser's cache. In Internet Explorer, click Tools and then Internet Options to open the Internet Options screen. In the General tab, click Delete Files. In the pop-up window, select the Delete all offline content check box and click OK. Click OK in the Internet Options screen to close it. 3 Turn the phone off and on again. 17.3 Wireless LAN  When I scan for an access point I can't find one, or I can't find the right one. If you scan for an access point (AP) and find none, either the V630 is out of the AP's coverage area (out of range), or the AP is set to not broadcast its SSID (the network name). Move closer to the AP and try again. If the AP still does not show on the scan result, either: • Input the ESSID manually and try to connect. • Access the AP's configuration interface and set it to broadcast the SSID. If other APs display when you scan, the V630 is working correctly. However, if you know that there are other APs in the area, and no APs display when you scan, you may have a hardware problem. In this case, contact your vendor.  I can't connect to the access point. If you find the AP when you scan, but you cannot connect to it, there may be a problem with the wireless security settings. • Ensure that the V630 supports the security standard the AP uses. • Ensure that the V630 and the AP use exactly the same settings. • If you continue to experience difficulties, set the AP to use no security (disconnect it from the network first) and try to connect. • If you have another wireless client (a notebook wireless card, for example) try using it to connect. If it connects successfully, your V630 may have a hardware problem. Contact your vendor. If the other wireless client does not connect successfully, the AP may be malfunctioning or misconfigured. V630 User's Guide 143

Section	Page
User’s Guide	1
About This User's Guide	3
Document Conventions	4
Safety Warnings	6
Contents Overview	9
Table of Contents	11
List of Figures	17
List of Tables	23
Introduction	27
Introducing the V630	29
1.1 Overview	29
1.1.1 Making Calls via Internet Telephony Service Provider	29
1.1.2 Making Calls via IP-PBX	30
1.1.3 Making Peer to Peer Calls	30
1.2 Ways to Manage the V630	31
1.3 Good Habits for Managing the V630	31
LCD Screen Menus	33
Using the LCD Screen	35
2.1 Entering the Menu System	35
2.2 Navigation	35
2.3 Entering Numbers, Letters and Symbols	36
2.4 LCD Menu Overview	37
Call Log LCD Menus	41
3.1 Call Log	41
3.2 Received Calls	41
Profiles LCD Menus	43
4.1 Profiles Setup	43
4.2 Phone Profile Options	43
4.3 Phone Profile Personalization	44
4.4 Tone Personalization	45
4.5 Ring Tone Personalization	45
4.6 Volume Personalization	46
4.7 Ring Volume Personalization	46
4.8 Ring Mode Personalization	47
4.9 Adding a Phone Profile	48
General Setup LCD Menus	49
5.1 General Setup	49
5.2 Date and Time Setup	49
5.3 Manual Date or Time Setup	50
5.4 Manual Time Setup	51
5.5 Manual Date Setup	51
5.6 Using a Time Server	52
5.7 Specifying a Time Server	52
5.8 Time Zone Setup	53
5.9 General Phone Setup	53
5.10 Language Setup	54
5.11 Keypad Lock Setup	55
5.12 Backlight Setup	55
5.13 Quick Button Setup	56
5.14 Up Quick Button Setup	57
5.15 Enabling or Disabling the Web Configurator	57
5.16 Firmware Upgrade from an HTTP Server	58
5.17 HTTP Firmware Upgrade Server Address	59
5.18 Restore Factory Default Settings	59
5.19 Call Settings	60
5.20 Call Forwarding	60
5.21 Call Forwarding Number	61
5.22 Call Forwarding Type	61
5.23 Call Forwarding No Answer Time	62
5.24 Call Forwarding No Answer Time	63
5.25 Send Caller ID	63
5.26 Information	64
5.27 TCP/IP Information	64
5.28 WLAN Information	65
5.29 SIP Information	66
5.30 Hardware Information	66
5.31 Log Information	67
Network LCD Menus	69
6.1 Network Setup	69
6.2 Site Scan	69
6.3 Wireless Security	70
6.4 WLAN Profiles	71
6.5 WLAN Profiles List	71
6.6 WLAN Profile	72
6.7 Adding a WLAN Profile	72
6.8 Setting the SSID	73
6.9 Setting the Wireless Security Type	73
6.10 Setting the Wireless Security Key	74
6.11 IP Settings	75
6.12 Static IP Settings	76
6.13 Static IP Address Setup	76
6.14 PPPoE Settings	77
6.15 PPPoE Username	77
6.16 Selecting the SIP Account	78
6.17 SIP Profiles	79
6.18 SIP Profiles List	79
6.19 SIP Profile	80
6.20 Adding a SIP Profile	80
6.21 Editing the New SIP Profile	81
6.22 SIP Display Name	82
6.23 SIP Phone Number	82
6.24 SIP Server	83
6.25 SIP Server Address	83
6.26 SIP Port Number	84
6.27 SIP Proxy Setup	85
6.28 SIP Proxy Address	85
6.29 SIP Proxy Port	86
6.30 SIP Proxy User Name	86
6.31 SIP Proxy Password	87
6.32 NAT Traversal	88
6.33 STUN Setup	88
6.34 STUN Server Address	89
6.35 STUN Port Number	90
6.36 Outbound Proxy Setup	90
6.37 Outbound Proxy Server Address	91
6.38 Outbound Proxy Port Number	91
6.39 NAT Keep Alive Time	92
6.40 SIP Server Expire Time	93
6.41 Codec Order	93
6.42 Ping Test	94
6.43 Manual Ping Test	94
6.44 Ping Test in Progress	95
6.45 Reconnect	95
The Phonebook	97
7.1 Opening the Phonebook	97
7.2 Adding a Phonebook Entry	97
7.3 Selecting a Phonebook Entry	99
7.4 Calling a Phonebook Contact	100
7.5 Calling a Number Not in the Phonebook	100
7.6 Checking a Contact’s Details	100
7.7 Editing a Phonebook Entry	101
7.8 Deleting a Phonebook Entry	102
7.9 Contact Groups	102
7.10 Editing a Contact Group’s Members	103
7.11 Editing a Contact Group’s Ring Tone	104
7.12 Speed Dial	104
7.13 Adding a Speed Dial Entry	104
7.14 Editing a Speed Dial Entry	105
7.15 Deleting All Phonebook Entries	105
7.16 Phonebook Storage Space	106
Call Options	107
8.1 Call Volume	107
8.2 Call Options	107
The Web Configurator	109
Introducing the Web Configurator	111
9.1 Web Configurator Overview	111
9.2 Accessing the Web Configurator	111
9.2.1 Navigation Panel	113
9.2.2 Main Window	114
Information Screen	115
10.1 Information Screen	115
WLAN Profile	117
11.1 Wireless Network Overview	117
11.2 Wireless Security Overview	118
11.2.1 SSID	118
11.2.2 User Authentication	119
11.2.3 Encryption	119
11.3 IP Address Assignment	119
11.3.1 DHCP Client	119
11.3.2 Static IP	119
11.3.3 PPPoE	119
11.4 DNS Server	119
11.5 WLAN Profile Screen	120
Call Setting	123
12.1 Call Setting Screen	123
Phone Book	125
13.1 Phone Book Screen	125
13.1.1 Phone Book Add or Edit Screen	126
SIP Account Setup	127
14.1 Introduction to VoIP	127
14.1.1 Introduction to SIP	127
14.1.2 SIP Identities	127
14.1.3 SIP Call Progression	128
14.1.4 SIP Client Server	128
14.1.5 RTP	130
14.1.6 NAT and SIP	130
14.1.7 Voice Coding	131
14.2 SIP Settings Screen	132
Auto Provision	135
15.1 Auto Provision Screen	135
System, Troubleshooting, and Specifications	137
System	139
16.1 Password Screen	139
Troubleshooting	141
17.1 Power, Hardware Connections, and LEDs	141
17.2 V630 Web Configurator Access and Login	142
17.3 Wireless LAN	143
17.4 Phone Calls	144
Product Specifications	147
Appendices and Index	151
Setting Up Your Computer’s IP Address	153
Wireless LANs	177
Pop-up Windows, JavaScripts and Java Permissions	189
IP Addresses and Subnetting	197
Legal Information	207
Customer Support	211

Match case Limit results 1 per page

Chapter 17 Troubleshooting

V630 User’s Guide

143

Make sure you have entered the user name and password correctly. The default password

1234

. This field is case-sensitive, so make sure [Caps Lock] is not on.

Close your browser session and open a new one.

You may also need to clear your Internet browser’s cache. In Internet Explorer, click

Tools

and then

Internet Options

to open the

Internet Options

screen.

In the

General

tab, click

Delete

Files. In the pop-up window, select the

Delete

all offline

content check box and click

. Click

in the

Internet Options

screen to close it.

Turn the phone off and on again.

17.3

Wireless LAN



When I scan for an access point I can’t find one, or I can’t find the right one.

If you scan for an access point (AP) and find none, either the V630 is out of the AP’s coverage

area (out of range), or the AP is set to not broadcast its SSID (the network name). Move closer

to the AP and try again.

If the AP still does not show on the scan result, either:

•

Input the ESSID manually and try to connect.

•

Access the AP’s configuration interface and set it to broadcast the SSID.

If other APs display when you scan, the V630 is working correctly. However, if you know that

there are other APs in the area, and no APs display when you scan, you may have a hardware

problem. In this case, contact your vendor.



I can’t connect to the access point.

If you find the AP when you scan, but you cannot connect to it, there may be a problem with

the wireless security settings.

•

Ensure that the V630 supports the security standard the AP uses.

•

Ensure that the V630 and the AP use exactly the same settings.

•

If you continue to experience difficulties, set the AP to use no security (disconnect it from

the network first) and try to connect.

•

If you have another wireless client (a notebook wireless card, for example) try using it to

connect. If it connects successfully, your V630 may have a hardware problem. Contact

your vendor. If the other wireless client does not connect successfully, the AP may be

malfunctioning or misconfigured.