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Troubleshooting scanner issues, Cannot access the network folder, Scanning to file is slow

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20 Troubleshooting scanner issues Cannot access the network folder If you have set up a network folder (see Create a scan-to-network folder on page 26), but the product cannot access it, try the following suggestions. ● Check that you have filled in each field correctly. ● Check that the product is connected to the network. ● Check that the remote computer is switched on, working normally and connected to the network. ● Check that the folder is shared. ● Check that you can put files into the same folder from a different computer on the network, using the product's logon credentials. ● Check that the product and the remote computer are in the same network subnet; if they are not, check that the network routers are configured to forward the CIFS protocol traffic (also known as Samba). Scanning to file is slow Scanning large formats creates large files. This means that scanning to file can take time even under optimal system configurations and conditions. This is especially true when scanning across a network. However, if you think scanning to file with your system is unreasonably slow, the following steps may help you to locate and solve the problem. 1. Use the front panel to check the status of your scan job. If it is taking an intolerably long time, you can select the job and then cancel it. 2. Check that the Quality setting is right for the job. Not all scanning tasks require high resolutions. If you lower the resolution, you will speed up the scanning process. 3. Check your network configuration. Your network should be a Gigabit Ethernet or one of a higher transfer rate in order to achieve optimal scanning speeds. If your network is a 10/100 Ethernet configuration, you can expect slower transfer of the scan data and thus slower scanning speeds. 4. Contact your network administrator for information about your network configuration, transfer rates, scan-to-file destinations on the network and possible solutions for increasing the speeds. 5. If scanning to files on the network is too slow and the network configuration cannot be amended to correct this, improved speeds can be achieved by scanning to a USB flash drive. 6. If scanning to a USB flash drive seems slow, check your USB flash drive interface compatibility. Your system supports a Hi-Speed USB interface. Your USB flash drive should be compatible with 178 Chapter 20 Troubleshooting scanner issues ENWW Scanner issues

Section	Page
Introduction	9
Safety precautions	10
Product models	10
HP Start-up Kit	10
Using this guide	10
Introduction	11
Use and maintenance	11
Troubleshooting	11
Accessories, support and specifications	11
Glossary	12
Index	12
Warnings and Cautions	12
Main features	13
Main components	14
Front view	14
Rear view	15
Communication ports	16
The front panel	17
Printer software	18
Turn the product on and off	19
Internal prints	20
Installing the software	22
Choose which connection method to use	23
Connect the product to your network	23
Network configuration	23
Using IPv6	24
Using IPSec	24
Connect a computer to the product by network (Windows)	25
Connect a computer to the product by USB cable (Windows)	25
Printer sharing considerations	26
Uninstall the printer software (Windows)	26
Connect a computer to the product by network (Mac OS)	27
Bonjour connection	27
TCP/IP connection	29
Connect a computer to the product by USB cable (Mac OS)	30
Sharing the product	31
Uninstall the printer software (Mac OS)	32
Setting up the product	33
Introduction	34
Create a scan-to-network folder	34
Example: Create a scan-to-network folder under Windows	34
Example: Create a scan-to-network folder under Mac OS	38
Paper suitability options	40
Paper mismatch action	40
Roll switching options	40
Turn nesting on and off	40
Turn alerts on and off	41
Control access to the product	42
Require account ID	42
Set Windows driver preferences	43
Personalizing the product	44
Change the language of the front-panel display	45
Access the HP Utility	45
Access the Embedded Web Server	45
Change the language of the HP Utility	46
Change the language of the Embedded Web Server	46
Change the sleep mode setting	46
Turn the buzzer on and off	46
Change the front-panel display brightness	46
Change the units of measurement	46
Configure network settings	47
Change the printer's graphic language setting	48
Printer paper handling	49
General advice	50
Load a roll onto the spindle	51
Load a roll into the printer	52
Unload a roll	55
Quick procedure with paper on the roll	55
Front panel procedure with paper on the roll	56
Roll out of paper procedure	56
Load a single sheet	56
Unload a single sheet	57
View information about the paper	58
Paper presets	58
Printing paper info	59
Move the paper	59
Maintain paper	59
Change the drying time	60
Turn the automatic cutter on and off	60
Feed and cut the paper	61
Working with two rolls	62
The uses of a multiroll printer	62
How the printer allocates jobs to paper rolls	62
Printing	64
Introduction	65
Print from a USB flash drive	65
Print from a computer using HP Direct Print	66
Print from a computer using the Embedded Web Server or HP Utility	68
Print from a computer using a printer driver	69
Advanced print settings	69
Select print quality	69
Select paper size	70
Custom paper sizes	71
Select margins options	71
Print on loaded paper	72
Rescale a print	72
Change the treatment of overlapping lines	73
Preview a print	74
Print a draft	74
High-quality printing	75
If you have a high-resolution image	75
Print in gray shades	76
Print with no margins	76
Print with crop lines	77
Use paper economically	78
Nest jobs to save roll paper	78
When does the printer try to nest pages?	79
What pages can be nested?	79
Which pages qualify for nesting?	79
How long does the printer wait for another file?	79
Use ink economically	80
Roll protection	80
Unattended printing/overnight printing	80
Scanning	82
Paper types suitable for scanning	82
Scan to file	83
Copying	85
Job queue management	87
Introduction	88
The job queues in the front panel	88
Job queue page	88
Job preview	88
Select when to print a job in the queue	88
Prioritize a job in the queue	89
Pause a job in the queue	89
Reprint a job from the queue	89
Delete a job from the queue	89
Delete all jobs	90
Turn off the job queue	90
The print job queue in the Embedded Web Server or HP Utility	91
Job queue page	91
Job preview	92
Select when to print a job in the queue	92
Prioritize a job in the queue	92
Delete a job from the queue	93
Reprint or copy a job in the queue	93
Job status messages	93
Reactivate a job on hold	94
Turn off the job queue	94
Color management	95
Introduction	96
How colors are represented	96
A summary of the color management process	96
Color calibration	96
Color management from printer drivers	98
Color management options	98
Printer emulation	99
Color adjustment options	99
Printing in color	99
Printing in grayscale	100
Color management from printer drivers (T2300 PS)	101
HP Professional PANTONE Emulation	101
Color emulation	102
CMYK color emulation	102
RGB color emulation	103
Color management from the Embedded Web Server	104
Submit Job options	104
Rendering intent	104
Perform black point compensation	105
Printing PANTONE swatch books	105
Color management from the front panel	106
Color management and the scanner	107
Practical printing examples	108
Print a draft for revision with the correct scale	109
Using Adobe Acrobat	109
Print a project	111
Using AutoCAD	111
Using the Embedded Web Server to submit files	116
Using printer emulation	117
Using clip contents by margins	117
Print a presentation	117
Using AutoCAD	118
Using Adobe Photoshop	122
Print and scale from Microsoft Office	124
Using PowerPoint	125
Using Project	126
Using Excel	128
Retrieving usage information	131
Get accounting information	132
Check usage statistics	132
Check usage statistics for a job	133
Accounting statistics with the HP Utility	133
Accounting statistics with the Embedded Web Server	133
Request accounting data by E-mail	133
Handling ink cartridges and printheads	135
About the ink cartridges	136
Check the ink cartridges status	136
HP Utility procedures	136
Remove an ink cartridge	136
Insert an ink cartridge	137
About the printheads	138
Check the printhead status	139
Remove a printhead	139
Insert a printhead	142
Maintaining the product	146
Check product status	147
Clean the exterior of the product	147
Maintain the ink cartridges	147
Clean the scanner’s glass plate	147
Replace the scanner’s glass plate	149
Calibrate the scanner	151
Move or store the product	152
Update the firmware	153
Update the software	154
Product maintenance kits	154
Secure Disk Erase	155
Accessories	156
How to order supplies and accessories	157
Order ink supplies	157
Order paper	157
Order accessories	161
Introduction to the accessories	162
PostScript upgrade	162
External hard disk accessory	162
Spindle	162
Jetdirect print server	162
HP Web Jetadmin	162
Troubleshooting printer paper issues	163
The paper cannot be loaded successfully	164
General unsuccessful roll load issues	164
Unsuccessful roll load	164
Unsuccessful sheet load	165
Paper loading error messages	165
The paper type is not in the driver	166
Transparent or translucent paper	166
Glossy paper	166
Matte Paper	166
General-purpose paper	166
Photographic paper	166
Black ink is easily removed when touched	166
After printing, the paper has wrinkles or there is too much ink	167
The printer printed on the wrong paper type	167
An “on hold for paper” message	167
Which criteria are used to decide on which roll a job will be printed?	167
When is a job put on hold for paper?	168
If I load a new roll of paper, will jobs that were on hold for paper be automatically printed?	168
I don’t like jobs being put on hold for paper. Can I prevent it?	168
I set the option “Paper mismatch action” to Print anyway, but some jobs are still put on hold	168
My job is exactly as wide as the roll of paper that is loaded on the printer, but is put on hold for ...	168
Paper jam in the printer	169
A strip stays on the output tray and generates jams	172
The printer displays out of paper when paper is available	172
Prints do not fall neatly into the basket	172
The sheet stays in the printer when the print has been completed	173
The paper is cut when the print has been completed	173
The cutter does not cut well	173
The roll is loose on the spindle	173
Recalibrate the paper advance	173
Recalibrating the paper advance procedure	174
Return to default calibration	175
Troubleshooting ink cartridge and printhead issues	176
Cannot insert an ink cartridge	177
Ink cartridge status messages	177
Cannot insert a printhead	177
The front-panel display recommends reseating or replacing a printhead	177
Clean the printheads	178
Clean the printhead drop detector	178
Align the printheads	181
Reinsert printheads procedure	181
Image Quality Maintenance menu procedure	182
Scanning errors during alignment	183
Printhead status messages	183
Troubleshooting other printer issues	184
The printer does not print	184
The printer seems slow	185
Unavailable driver features when printing from QuarkXpress	185
Troubleshooting scanner issues	186
Cannot access the network folder	186
Scanning to file is slow	186
Paper jam in the scanner	187
Troubleshooting print-quality and scan-quality issues	188
Troubleshooting general product issues	189
The product will not start	190
Communication failures between computer and product	190
Cannot access the HP Utility	191
Cannot access the Embedded Web Server	191
Automatic file system check	191
Alerts	192
Front-panel error messages	193
The system error log	195
HP Customer Care	196
Introduction	197
HP Professional Services	197
Knowledge Center	197
HP Start-up Kit	197
HP Care Packs and Warranty Extensions	198
HP Installation	198
HP Instant Support	198
HP Proactive Support	198
Customer Self Repair	199
Contact HP Support	199
Telephone number	200
Product specifications	201
Functional specifications	202
Physical specifications	203
Memory specifications	203
Power specifications	204
Ecological specifications	204
Environmental specifications	204
Acoustic specifications	204
Glossary	205

Match case Limit results 1 per page

Troubleshooting scanner issues

Cannot access the network folder

If you have set up a network folder (see

Create a scan-to-network folder

on page

), but the product

cannot access it, try the following suggestions.

●

Check that you have filled in each field correctly.

●

Check that the product is connected to the network.

●

Check that the remote computer is switched on, working normally and connected to the network.

●

Check that the folder is shared.

●

Check that you can put files into the same folder from a different computer on the network, using

the product's logon credentials.

●

Check that the product and the remote computer are in the same network subnet; if they are not,

check that the network routers are configured to forward the CIFS protocol traffic (also known as

Samba).

Scanning to file is slow

Scanning large formats creates large files. This means that scanning to file can take time even under

optimal system configurations and conditions. This is especially true when scanning across a network.

However, if you think scanning to file with your system is unreasonably slow, the following steps may

help you to locate and solve the problem.

Use the front panel to check the status of your scan job. If it is taking an intolerably long time, you

can select the job and then cancel it.

Check that the

Quality

setting is right for the job. Not all scanning tasks require high resolutions.

If you lower the resolution, you will speed up the scanning process.

Check your network configuration. Your network should be a Gigabit Ethernet or one of a higher

transfer rate in order to achieve optimal scanning speeds. If your network is a 10/100 Ethernet

configuration, you can expect slower transfer of the scan data and thus slower scanning speeds.

Contact your network administrator for information about your network configuration, transfer

rates, scan-to-file destinations on the network and possible solutions for increasing the speeds.

If scanning to files on the network is too slow and the network configuration cannot be amended

to correct this, improved speeds can be achieved by scanning to a USB flash drive.

If scanning to a USB flash drive seems slow, check your USB flash drive interface compatibility.

Your system supports a Hi-Speed USB interface. Your USB flash drive should be compatible with

178

Chapter 20

Troubleshooting scanner issues

ENWW

Scanner issues