Secure Disk Erase
................................................................................................................
147
16
Accessories
.................................................................................................................
148
How to order supplies and accessories
...................................................................................
149
Introduction to the accessories
...............................................................................................
154
17
Troubleshooting printer paper issues
..........................................................................
155
The paper cannot be loaded successfully
................................................................................
156
The paper type is not in the driver
..........................................................................................
158
The printer printed on the wrong paper type
............................................................................
159
An “on hold for paper” message
...........................................................................................
159
Paper jam in the printer
........................................................................................................
161
A strip stays on the output tray and generates jams
..................................................................
164
The printer displays out of paper when paper is available
.........................................................
164
Prints do not fall neatly into the basket
....................................................................................
164
The sheet stays in the printer when the print has been completed
...............................................
165
The paper is cut when the print has been completed
.................................................................
165
The cutter does not cut well
...................................................................................................
165
The roll is loose on the spindle
...............................................................................................
165
Recalibrate the paper advance
..............................................................................................
165
18
Troubleshooting ink cartridge and printhead issues
....................................................
168
Cannot insert an ink cartridge
...............................................................................................
169
Ink cartridge status messages
.................................................................................................
169
Cannot insert a printhead
......................................................................................................
169
The front-panel display recommends reseating or replacing a printhead
......................................
169
Clean the printheads
............................................................................................................
170
Clean the printhead drop detector
..........................................................................................
170
Align the printheads
.............................................................................................................
173
Printhead status messages
.....................................................................................................
175
19
Troubleshooting other printer issues
...........................................................................
176
The printer does not print
......................................................................................................
176
The printer seems slow
..........................................................................................................
177
Unavailable driver features when printing from QuarkXpress
.....................................................
177
20
Troubleshooting scanner issues
...................................................................................
178
Cannot access the network folder
...........................................................................................
178
Scanning to file is slow
.........................................................................................................
178
Paper jam in the scanner
......................................................................................................
179
21
Troubleshooting print-quality and scan-quality issues
.................................................
180
22
Troubleshooting general product issues
......................................................................
181
The product will not start
.......................................................................................................
182
vi
ENWW