Home » Kyocera Manuals » Printers » Kyocera ECOSYS FS-C8650DN » Manual Viewer

Kyocera ECOSYS FS-C8650DN FS-C8650DN Operation Guide - Page 280

General Guidelines, Tips, Symptom, Check Items, Corrective Action, Reference

View all Kyocera ECOSYS FS-C8650DN manuals

Add to My Manuals
Save this manual to your list of manuals

Page 280 highlights

Troubleshooting General Guidelines The table below provides basic solutions for problems you may encounter with the printer. We suggest you consult this table to troubleshoot the problems before calling for service. Symptom Check Items Corrective Action Reference Page An application does not start. Is the Auto Panel Reset time short? Set the Auto Panel Reset time to 30 6-73 seconds or more. The screen does not respond when the main power switch is turned on. Is the machine plugged in? Plug the power cord into an AC - outlet. Paper often jams. Is the paper loaded correctly? - Load the paper correctly. Turn the orientation 180 degrees around in which the paper is positioned. 2-22 2-28 Is the paper of the supported type? Remove the paper, turn it over, and Is it in good condition? reload it. Is the paper curled, folded or wrinkled? Replace the paper with new paper. Are there any loose scraps or jammed paper in the machine? Remove any jammed paper. 8-16 Cannot print. Is the machine plugged in? Plug the power cord into an AC - outlet. Is the machine powered on? Turn on the main power switch. - Are the printer cable and network Connect the correct printer cable - cable connected? and network cable securely. Was the machine powered on Power on the machine after - before the printer cable was connecting the printer cable. connected? Is the print job paused? Resume printing. 2-40 Cannot print with USB memory. Is the USB host blocked? USB memory not recognized. Select [Unblock] in the USB host 6-92 settings. - Check that the USB memory is - securely plugged into the machine. The color toner is empty. Do you want to continue printing in black and white? If the black toner is remained, the machine continues printing in black and white by selecting [Print in B & W] of ColorToner Empty. 6-71 Tips Printer problems may be solved easily by following the tips below. When you have encountered a problem that following the above guidelines will not solve, try the following: • Turn the printer power off and wait for several seconds. Then, turn on the printer. • Reboot the computer which sends the print jobs to the printer. • Obtain and use the latest version of the printer driver. The latest versions of printer drivers and utilities are available at: http://www.kyoceradocumentsolutions.com. • Make sure that the procedures for printing are correctly followed in the application software. Consult the documentation supplied with the application software. 8-2

Section	Page
Included Guides	3
Safety Conventions in This Guide	4
Symbols	4
Contents	5
Legal and Safety Information	7
Notice on Software	7
Notice	7
Regarding Trade Names	7
License Agreements	8
GPL/LGPL	8
Open SSL License	8
Original SSLeay License	9
Monotype Imaging License Agreement	10
Compliance and Conformity	11
Interface connectors	11
Canadian Department of Communications Compliance Statement	11
Avis de conformité aux normes du ministère des Communications du Canada	11
Energy Saving Control Function	12
Automatic 2-Sided Print Function	12
Resource Saving - Paper	12
Environmental benefits of \	12
Energy Star (ENERGY STAR®) Program	13
Environment	14
Cautions when Handling Consumables	14
Other precautions	14
SAFETY OF LASER BEAM (USA)	15
1. Safety of laser beam	15
2. The CDRH Act	15
3. Optical unit	15
4. Maintenance	15
5. Safety switch	15
Laser Safety (Europe)	17
About the Operation Guide	18
Conventions	19
1 Part Names	21
Exterior / Cassettes	22
Interior/Connectors	23
When options are installed	24
Operation Panel	25
2 Preparation before Use	27
Power On/Off	28
Power On	28
Power Off	28
Changing Network Interface Parameters	29
Network Settings	30
Printing a Status Page	33
Installing Software	34
Software on CD-ROM (Windows)	34
Installing Printer Driver in Windows	35
Installing Printer Driver in Macintosh	37
Status Monitor	40
Accessing the Status Monitor	40
Exiting the Status Monitor	40
Screen Overview	40
Notification Settings	42
Uninstalling Software (Windows)	43
Command Center RX	44
E-mail Setting	44
Dynamic Domain Name System (DDNS)	45
Loading Paper	46
Before Loading Paper	47
Loading Paper in the Cassettes	48
Loading Paper in the Multi Purpose Tray	54
Specifying Paper Size and Media (Cassette Setting)	56
Cassette (1 to 7) Set. (Settings for the cassettes)	57
MP Tray Set. (MP tray settings)	60
Registering a page size	62
Energy Saver Function	63
Low Power Mode	63
Sleep	63
Operation Panel	64
Message Display	64
Indicators in Message Display	65
Keys	66
Cancel Key	66
Logout Key	66
Menu Key	66
Back Key	66
Arrow Keys	67
OK Key	67
Numeric Keys	67
Clear Key	67
Document Box Key	67
Left Select Key / Right Select Key	68
Using the Menu Selection System	69
Menu Selection System	69
Setting a Mode Selection Menu	71
3 Printing	73
Printing - Printing from Applications	74
Loading Envelopes	77
Registering a page size	79
Banner printing	80
Using the Banner Tray (Option)	82
Secure Pull Printing (Optional Feature)	84
4 Document Box	85
Document Box	86
Custom Box	87
Procedure for printing using Custom Box	87
Operation panel display	87
Custom Box operation (Box creation, editing and deletion)	88
File operations (Printing, deleting and moving files)	99
Job Box	108
Procedure for printing using Job Box	109
Operation panel display	109
Quick Copy (Using Quick Copy)	109
Using Proof-and-Hold	113
Private/Stored (Printing a Private Print/Stored Job)	115
Job Box Settings (Job Box Configuration)	119
5 Status Menu	121
Displaying the Status Menu Screen	122
Job Status	122
Job Log	124
USB Keyboard	125
Wireless Network	126
6 Operation Panel	127
Report Print	128
Menu Map (Printing a menu map)	128
Status Page (Printing a printer's status page)	130
Font List (Printing a list of the printer's fonts)	132
HDD File List (Printing a list of the files on the hard disk)	132
USB Memory (USB memory selection)	133
Print File (Printing and checking the files in the USB memory)	133
Print Function Settings	135
Remove Memory (Removing the USB memory)	141
Counter (Viewing the counter value)	142
Paper Settings	144
Media Type Set.	144
MP Tray Set. (MP tray settings)	145
Cassette (1 to 7) Set. (Settings for the cassettes)	148
Media Type Set. (Paper type settings)	149
Reset Type Adj. (Resets customized settings)	153
Print Settings	154
Paper Source (Selecting the paper feed source)	154
MP Tray Priority (the settings for priority paper feed from the MP tray)	155
Paper Feed Mode (Setting the paper feed source)	155
Duplex (Setting the duplex printing)	156
Paper Output (Selecting the Paper Output Location)	157
Override A4/LTR (Overriding difference between A4 and Letter)	158
Emulation (Setting the emulation)	158
Color Mode (Selecting color or black & white printing)	160
Print Quality (Setting print quality)	160
Page Setting (Setting pagination)	162
Offset 1PageDoc. (Offset One Page Documents)	164
User Name (The User Name display settings)	165
Job Name (The Job Name display settings)	165
Network (Network settings)	166
TCP/IP (Enable/Disable TCP/IP)	166
IPv4 Setting (TCP/IP IPv4 settings)	167
IPv6 Setting (TCP/IP IPv6 settings)	170
Protocol Detail (Detailed settings for the network protocol)	172
Restart Network (Restarting the network card)	173
Optional network (Optional Network settings)	174
Wireless Network (Wireless network settings)	175
Basic (Basic settings for the optional network interface card)	181
Communication (Select the network interface to use)	184
Device Common (Selecting/Setting the common device)	185
Language (Selecting the message language)	185
Def. Screen(Box) (Document Box default screen settings.)	186
Date Setting (Date and time settings)	187
Buzzer (Alarm (Buzzer) setting)	190
Display Bright. (Display brightness setting)	192
Disp. Backlight (Display backlight setting)	192
Error Handling (Error detection setting)	192
ColorToner Empty (Setting when color toner runs out)	197
Timer Setting	197
USB Keyboard Type (USB keyboard type selection)	203
Manual Staple (Manual Staple setting)	203
TonerAlert Level (Setting for the alert level for toner addition)	205
Display Jobs Log	207
Msg Banner Print (Preview screen setting for Banner Printing)	208
Security (Security function setting)	210
Network Security (Network security setting)	211
I/F Block Set. (External interface block setting)	218
Security Level	219
Data Security (Data Security setting)	220
User/Job Account (User Login Setting/Job Account setting)	224
User Login Set. (User login setting)	224
Job Account.Set. (Job Account setting)	236
Adjust/Maint. (Adjust/Maintenance selection/setting)	245
Restart (Restart Printer)	253
Service Setting (for Maintenance)	254
Op Functions (Optional application settings)	255
Application	255
Starting Application Use	255
Checking Application Details	258
Shut down (Shutting down the machine)	259
7 Maintenance	261
Toner Container Replacement	262
Waste Toner Box Replacement	265
Replacing Staples	268
Emptying the Punch Waste Box (Option)	273
Cleaning	275
Separator	275
Transfer Roller	276
8 Troubleshooting	279
General Guidelines	280
Tips	280
Print Quality Problems	281
Error Messages	284
Clearing Paper Jams	294
Possible Paper Jam Locations	294
General Considerations for Clearing Jams	296
Utilizing Online Help Messages	297
Cassette 1	297
Cassette 2	298
Optional Cassettes 3 and 4	299
Multi Purpose Tray	303
Inside the Right Covers 1, 3 and 4	304
Duplex unit	307
Duplex Unit and Cassette 1	308
Bridge Unit (Option)	310
1,000-sheet Finisher (Option)	310
4,000-sheet Finisher (Option)	312
Mailbox (Option)	316
Center-Folding Unit (Option)	317
Cassette 5 (Option)	319
Cassette 6,7 (Option)	321
Clearing a Staple Jam	325
Appendix	329
Optional Equipment	330
Overview of Optional Equipment	330
Paper Feeder (500-sheet x2)	331
Large Capacity Feeder (1,500-sheet x 2)	331
Side Feeder (3,000-sheet)	331
Side Feeder (500-sheet x 3)	331
Large Capacity Side Feeder (500, 1,500-sheet x 2)	331
1,000-sheet Finisher	331
4,000-sheet Finisher	331
Manual staple mode	331
Mailbox	333
Folding Unit	333
Banner Tray	333
Network Interface Kit	333
Wireless Network Interface Kit	333
Data Security Kit	333
ThinPrint Option	333
Emulation Option	333
Card Authentication Kit (B)	333
USB Keyboard	333
Character Entry Method	334
Keys Used	334
Selecting Type of Characters	335
Entering Characters	335
Paper	337
Cassettes 1	337
Cassettes 2 and the optional paper feeder (500-sheet x 2)	337
Optional large capacity feeder (1,500-sheet x 2)	337
Multi Purpose tray (MP tray)	337
Basic Paper Specifications	338
Choosing the Appropriate Paper	338
Special Paper	341
Specifications	345
Common functions	345
Paper Feeder (500-sheet x 2) (Option)	347
Large Capacity Feeder (1,500-sheet x 2) (Option)	347
Side Feeder (500-sheet x 3) (Option)	347
Large Capacity Side Feeder (500, 1,500-sheet x 2) (Option)	348
Side Feeder (3,000-sheet) (Option)	348
1,000-sheet Finisher (Option)	349
4,000-sheet Finisher (Option)	349
Hole Punch Unit (Option)	350
Mailbox (Option)	350
Center-Folding Unit (Option)	351
Glossary	352

Match case Limit results 1 per page

Troubleshooting

8-2

General Guidelines

The table below provides basic solutions for problems you may encounter with the printer. We suggest you consult this table

to troubleshoot the problems before calling for service.

Tips

Printer problems may be solved easily by following the tips below. When you have encountered a problem that following the

above guidelines will not solve, try the following:

•

Turn the printer power off and wait for several seconds. Then, turn on the printer.

•

Reboot the computer which sends the print jobs to the printer.

•

Obtain and use the latest version of the printer driver. The latest versions of printer drivers and utilities are available at:

http://www.kyoceradocumentsolutions.com.

•

Make sure that the procedures for printing are correctly followed in the application software. Consult the documentation

supplied with the application software.

Symptom

Check Items

Corrective Action

Reference

Page

An application does not start.

Is the Auto Panel Reset time short?

Set the Auto Panel Reset time to 30

seconds or more.

6-73

The screen does not respond

when the main power switch is

turned on.

Is the machine plugged in?

Plug the power cord into an AC

outlet.

—

Paper often jams.

Is the paper loaded correctly?

Load the paper correctly.

2-22

2-28

—

Turn the orientation 180 degrees

around in which the paper is

positioned.

Is the paper of the supported type?

Is it in good condition?

Remove the paper, turn it over, and

reload it.

Is the paper curled, folded or

wrinkled?

Replace the paper with new paper.

Are there any loose scraps or

jammed paper in the machine?

Remove any jammed paper.

8-16

Cannot print.

Is the machine plugged in?

Plug the power cord into an AC

outlet.

—

Is the machine powered on?

Turn on the main power switch.

—

Are the printer cable and network

cable connected?

Connect the correct printer cable

and network cable securely.

—

Was the machine powered on

before the printer cable was

connected?

Power on the machine after

connecting the printer cable.

—

Is the print job paused?

Resume printing.

2-40

Cannot print with USB memory.

USB memory not recognized.

Is the USB host blocked?

Select

[Unblock]

in the USB host

settings.

6-92

—

Check that the USB memory is

securely plugged into the machine.

—

The color toner is empty.

Do you want to continue printing in

black and white?

If the black toner is remained, the

machine continues printing in black

and white by selecting

[Print in B &

ColorToner Empty

6-71