Ricoh Aficio SP 3400SF User Guide - Page 306
Fax Problems
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Troubleshooting Fax Problems This section describes fax problems and possible solutions. ❖ When an error code appears on the Activity Report/TX Report The table below describes the meaning of error codes that appear under "Results" on the Activity Report or TX Report, and what to do when a particular error code appears. "X" indicates a number in an error code that appear differently depending on a specific situation. Error Code 1XXX11 1XXX21 1XXX22 to 1XXX23 9 1XXX32 to 1XXX84 Solution An original has been jammed inside the ADF while sending a fax in Immediate Transmission mode. • Remove jammed originals, and then place them again. See p.283 "Removing Scanning Jams". • Check the originals are suitable for scanning. See p.84 "Placing Originals". The line could not be connected correctly. • Confirm that the telephone line is properly connected to the machine. • Disconnect the telephone line from the machine, and connect a standard telephone in its place. Confirm that you can make calls using the telephone. If you cannot make calls this way, contact your telephone company. • If the problem persists, contact your sales or service representative. Dial fails when trying to send faxes. • Confirm that the fax number you dialed is correct. • Confirm that the destination is a fax machine. • Confirm that the line is not busy. • You may need to insert a pause between dial digits. Press the {Pause/Redial} key after, for example, the area code. • Confirm that [PBX Selection] under [Admin Settings] is set properly for your connection method to the telephone network. See p.233 "Administrator Settings". An error occurred while sending a fax. • Confirm that the telephone line is properly connected to the machine. • Disconnect the telephone line from the machine, and connect a standard telephone in its place. Confirm that you can make calls using the telephone. If you cannot make calls this way, contact your telephone company. • If the problem persists, contact your sales or service representative. 296