HP 9500hdn HP Color LaserJet 9500n/9500hdn - User Reference Guide
HP 9500hdn - Color LaserJet Laser Printer Manual
UPC - 808736429689
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- HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 1
user reference hp color LaserJet 9500n hp color LaserJet 9500hdn - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 2
- HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 3
hp color LaserJet 9500n, hp color LaserJet 9500hdn Note To take full advantage of this user reference guide, view and print it in color. Keep this user reference guide near the printer for quick reference. 1 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 4
, and COMPANY users of the Hewlett-Packard printer associated with this online reference guide. The information contained in this document is subject to change without notice. Edition 2, 06/2003 For full warranty and regulatory information, see the HP color LaserJet 9500 series user guide. 2 ENWW - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 5
and 64-bit configurations) on all HP 9000 computers are Open Group UNIX 95 branded products. Microsoft®, MS-DOS®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation. PANTONE®* is Pantone, Inc.'s check-standard trademark for color. TrueType™ is a U.S. trademark of Apple - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 6
4 ENWW - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 7
the printer parts 19 Step 7. Install the HP Paper Sample Guide (optional 20 Step 8. Install accessories 21 Step 9. Install the four print cartridges 24 Step 10. Install the transfer cleaner 25 Step 11. Install the toner collection bottle 26 Step 12. Install the four image drums 27 Step - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 8
3,000-sheet stacker 72 Printer drivers and software 73 Printer drivers and software for Windows 73 Printer drivers and software for Macintosh computers 74 Additional printer drivers 76 3 Selecting and using media Selecting high-quality media 77 Ordering supported media 78 Setting media type - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 9
163 Adding support for fonts to an optional printer hard disk or flash DIMM 163 Using special effects with typefaces (Windows only 164 6 Managing the printer Embedded Web server 165 Using Printer Status and Alerts 168 Managing and configuring printer drivers 170 HP Web Jetadmin software - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 10
Ordering Feature 176 Print cartridges 177 Image drums 181 Image transfer kit 185 Image cleaning kit 192 Image fuser kit 197 Cleaning procedures 201 Cleaning the image transfer belt 201 Cleaning the post charger 205 Printer memory and expansion 206 Printer memory 206 EIO cards and mass - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 11
menu 323 Appendix C Support information Customer support options worldwide 325 Information from the printer 325 Customer support and printer repair assistance 326 Warranties and license 327 Extended warranty 327 Color print cartridge/image drum warranty 327 HP software license terms 328 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 12
10 ENWW - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 13
series printer. This document contains user information for the HP color LaserJet 9500n and HP color LaserJet 9500hdn. HP color LaserJet 9500 configurations Product number Wide-format printing ability Internal print server Random-access memory (RAM) Onboard memory Processor Trays Internal duplexer - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 14
packaging WARNING! See the illustrations on the box lid for information about removing the printer from its packaging. The printer is heavy. Two people are required to roll the printer off of the pallet safely. The HP color LaserJet 9500 series printer on its packing pallet 12 Introduction ENWW - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 15
orange tape from the outside of the front doors and from tray 1 on the right side of the printer. 2 Remove the protective film from the printer control panel. 3 Open each tray and remove the orange tape from the top, 2 inside edge of the tray, and also remove the orange plastic spacers inside - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 16
the box Note Note image drums the printer the user guide the left bin the software CD-ROM (including this user reference guide) the toner collection bottle HP Paper Sample Guide print cartridges the image transfer cleaner the power cord the control panel overlay (this part might be already - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 17
: q 15-amp, 110- to 127-volt circuit q 10-amp, 220- to 240-volt circuit q a stable environment-no abrupt temperature or humidity changes Printer weight (without print cartridges or image drums) q HP color LaserJet 9500n printer: 100 kg (221 lb) q HP color LaserJet 9500hdn printer: 130 kg (287 lb - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 18
Physical requirements Prepare a location for the printer that allows for these physical requirements. 358 mm 465 mm (14.1 inches) 682 mm (26.9 inches) (18.3 inches) 455 mm 767 mm (30.2 inches) (17.9 inches) 887 mm (34.9 inches) HP color LaserJet 9500n printer dimensions (top and front views) - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 19
358 mm 465 mm (14.1 inches) 682 mm (26.9 inches) (18.3 inches) 455 mm 767 mm (30.2 inches) (17.9 inches) 1212 mm (47.8 inches) HP color LaserJet 9500hdn dimensions (top and front views) 1 Printer setup 17 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 20
Step 5. Install the left bin Remove the left bin from its packaging. Insert the left bin in the slot on the left side of the printer. Snap the bin into place. The left (face-up) output bin 18 Introduction ENWW - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 21
(access for third-party products and 5 tray 2 6 tray 3 11 the HP Jetdirect print services) server RJ-45 connector 15 the parallel cable 12 the HP Jet-Link connector (IEEE-1284c)* 7 high-capacity tray 4 (included with HP color LaserJet 9500hdn) connector 16 the accessory power connector 17 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 22
the HP Paper Sample Guide (optional) Note This guide might already be installed on your printer. Remove the HP Paper Sample Guide from its packaging. Open the left-front door of the printer. Slide the back cover of the paper sample guide into the slot on the door. Close the printer door. The HP - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 23
, install them now using the instructions that are included with the accessories. multifunction finisher (C8088A) 3,000-sheet stacker (C8084A) 3,000-sheet stapler/stacker (C8085A) duplex printing accessory (C9674A) Optional accessories HP Fast InfraRed receiver (FIR) 1 Printer setup 21 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 24
is shown.) To load staples 1 Move the stapler/stacker or multifunction finisher away from the printer. 2 2 Open the stapler-unit door. 3 On the empty staple cartridge, squeeze the tabs together and pull the empty cartridge out. 4 Insert the new staple cartridge so that it snaps into place - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 25
5 5 Close the stapler-unit door. 6 Reattach the stapler/stacker or multifunction finisher to the printer. 6 1 Printer setup 23 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 26
jewelry, which can snag on parts inside the printer. 1 Open the front doors of the printer. 2 Look for the blue lever that corresponds to the yellow print cartridge, and turn the lever to the right. 3 3 Remove the yellow cartridge from its packaging. CAUTION If toner gets on your clothes or - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 27
when the printer is set up for the first time. Follow these instructions to install the image transfer cleaner. To install the transfer cleaner 1 Remove the transfer cleaner from its packaging. 3 Note Make sure that the large, green lever is in the upright position. 2 Align the guide on the - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 28
. Install the toner collection bottle The printer uses a toner collection bottle that must be installed 2 when the printer is set up for the first time. Follow these instructions to install the toner collection bottle. To install the toner collection bottle 1 Remove the toner collection bottle - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 29
be installed in the correct slot for that color. To install the image drums 1 Swing the large, green lever down. 2 2 Rotate the blue dial up until it clicks and the image drum door unlatches. 3 Open the image drum door completely. Remove any styrofoam packing material that you find inside - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 30
Swing the large, green lever up. Close the front doors. Note If you cannot rotate the green lever up, make sure that the image drums are completely inserted into the printer, that the image drum door is closed securely, and that the image transfer cleaner is completely in place. 11 28 Introduction - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 31
jam, never add or remove media from the tray while printing from that tray. 1 Pull the tray open until it stops. 2 Load the media so that the top edge of the media is toward the rear of the tray the tray. It is usually not necessary to fan media before loading it. 4 3 Move the left media guide to - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 32
. For custom sizes, note the paper size in millimeters on the left (Y) and front (X) guides and see "Configure the input trays" on page 39 for information about specifying the dimensions at the control panel.) 6 6 Slide the tray back into the printer. 7 Repeat this procedure to load the other - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 33
To load media in tray 4 Tray 4 (HP color LaserJet 9500hdn only) holds up to 2,000 sheets of media. For media specifications, see "Recommended inside the tray. It is usually not necessary to fan media before loading it. 3 Move the left media guide by pressing the blue tab on the guide and sliding - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 34
of the same size and type to fill the tray up to the triangles on the left paper guide. 7 Press down on all four corners of the paper stack to make sure that the paper rests flat in the tray, without bending. 8 Close the tray. Note Never store media or other items in the - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 35
printed should be down. 4 Slide the paper width guides to the appropriate size that is marked on the tray. Note By default, tray 1 size is set to ANYSIZE in the control panel. This means that, unless a different tray is specified in the printer driver or software application, any job prints from - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 36
object into notch above the overlay, and then lift up. 2 2 Gently lift the overlay up and forward to move it away from the printer. 3 Align the new overlay with the holes on the control panel and rotate the overlay into position. 4 Snap the overlay into place. Make sure that the overlay - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 37
JOB button; a numeric keypad; and a graphical display that can show up to four lines of text, supplies-status indicators, and printer animations. For more detailed information about the printer control panel, see "Control panel" on page 60. PAUSE/RESUME button Graphical display Up button Select - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 38
status of the following consumables: 1) the yellow, magenta, cyan, and black print cartridges, 2) the yellow, magenta, cyan, and black image drums, and 3) the image cleaning kit. For more detailed information about the supplies-status indicators, see "Using the supplies status indicators" on page 67 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 39
the left side of the printer, and then plug the message appears on the control panel graphical display, and the supplies status indicators show that all of the supplies are new. If you have installed an optional output device (such as a 3,000-sheet stapler/stacker or multifunction finisher), tray - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 40
Note Configure the control panel display language You can set the printer to show messages and print configuration pages in another supported language. The following are supported languages: q Czech q Danish q Dutch q English q Finnish q French q German q Greek q Hungarian q Italian q Japanese q - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 41
Note Note Configure the input trays You can configure the HP color LaserJet 9500 series printer input trays by type and size. You can load different media in the printer's input trays and then request media by type or size. If you have used previous HP LaserJet printers, you might be accustomed to - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 42
the tray and the message TRAY X [TYPE] [SIZE] appears. This message alternates with the message TO CHANGE TYPE PRESS (SELECT). The printer sets Supported types of media" on page 88. 6 Press PAUSE/RESUME to close the menus. Configuring trays for custom size media When a custom size is set for a tray - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 43
that the page feeds into the printer. The Y dimension measurement must be between 8.27 and 17 inches (or 210 and 432 millimeters). You can find the Y dimension measurement of your media on the paper guides inside the tray. 9 The message TRAY X [X DIMENSION] X [Y DIMENSION] [INCHES OR MILLIMETERS - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 44
type you want, and then press (SELECT). For more information about media types, see "Supported types of media" on page 88. 10 Press PAUSE/RESUME to close the menus. 42 Introduction ENWW - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 45
the menus. If the page does not print, check the control panel for error messages and follow the instructions on the graphical display to clear any errors. Press (HELP button) to get additional help or see "Solving printer problems" on page 275 for troubleshooting information. 1 Printer setup 43 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 46
be clearly marked with the phrase "IEEE 1284-compliant." Only IEEE 1284 cables support all of the advanced printer features. 2 To connect a parallel cable 1 Connect the parallel cable to the printer parallel port. Press the locking release levers while connecting the cable. Note If installing - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 47
1 Connecting to a network Purchase and use an RJ-45 connector if you want to connect the printer to an Ethernet 10/100Base-TX network. HP Jetdirect print servers are available for many different network connections. See "Connectivity" on page 58. To connect an Ethernet 10/100Base-TX network cable - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 48
setup is correct Print a configuration page to make sure that the printer and all of the accessories are correctly installed and configured. To HP Jetdirect network configuration page also prints. 4 If you have optional accessories installed, such as a duplex printing accessory, hard disk, or tray - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 49
and printer drivers on a CD-ROM. The printing system software on this CD-ROM must be installed in order to take full advantage of the printer features. If you do not have access to a CD-ROM drive, you can download the printing system software from the Internet at http://www.hp.com/support/lj9500 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 50
Start menu, click Run. b Type the following (where X is the letter of the CD-ROM drive): X:\setup c Click OK. 3 When prompted, click Install Printer and follow the instructions on the computer screen. 4 Click Finish when the installation is complete. 5 Restart the computer. 48 Introduction ENWW - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 51
ROM or the flyer that came in the printer box, or go to http://www.hp.com/support/lj9500 for help or more information. To install the software for Windows 2000 or Windows XP 1 In the New Hardware Found dialog box, click Search. 2 On the Locate Driver Files screen, select the Specify a Location check - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 52
HP LaserJet Utility is not supported for the Korean, Japanese, Simplified Chinese, and Traditional Chinese languages. To install printer drivers in Mac OS 9.2 or earlier 1 Connect the network cable between the HP Jetdirect print server and a network port. 2 Insert the CD-ROM into the CD-ROM drive - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 53
folder contains the Installer icon for the English printer software.) 3 Double-click the HP LaserJet Installers folder. 4 Double-click the Mac OS X folder. 5 Double-click the Installer icon for the language you want. 6 On your computer hard drive, double-click Applications, then Utilities, and then - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 54
all of the Windows HP printing-system components. 1 Click Start and then click Programs. 2 Point to HP color LaserJet 9500 and then click Tools. 3 Click Uninstaller. 4 Click Next. 5 Select the HP printing-system components you want to uninstall. 6 Click OK. 7 Follow the instructions on the computer - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 55
installation. On computers running Windows, follow these instructions to gain access to the printer driver. To print a test page 1 From your computer desktop, click Start. 2 Select Settings, and then click Printers. 3 Right-click the HP color LaserJet 9500 series printer icon, and then click - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 56
tab. 9 Click OK to save your configuration, and to close the printer driver. To configure the printer in Windows XP 1 Click the Start button. 2 Point to Printers and Faxes. 3 Right-click the HP color LaserJet 9500 series printer icon. 4 Click Properties. 5 On the Device Settings tab, configure the - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 57
, and to close the printer driver. To set defaults in Windows NT 4.0 1 Click the Start button. 2 Point to Settings. 3 Click Printers. 4 Right-click the HP color LaserJet 9500 series printer icon. 5 Click Document Defaults. 6 Change any of the settings on the Finishing, Effects, Paper, Destination - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 58
image cleaning kit" on page 193, steps 8 and 9). Place it in its original packaging, if possible. Do not shake the image transfer cleaner or turn it upside down. ❏ Gather the documentation (CD-ROM, user guide, start guide). ❏ Remove the output device, if applicable. After the printer is in its new - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 59
on custom-size paper. (This tray is included with the HP color LaserJet 9500hdn.) • Duplex printing accessory (duplexer): The duplexer provides printing on both sides of paper for all of the supported paper types. (This accessory is included with the HP color LaserJet 9500hdn. It is an optional - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 60
the documentation that is supplied with these cards. Environmental features q The PowerSave setting saves energy (meets ENERGY STAR® guidelines). q A high content of recyclable components and materials are used in the printer. q The separate print cartridge and image drum design allows for longer - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 61
forms in the printer. Unlike standard printer memory, many items on the EIO hard disk remain in the printer even when the printer is turned off. Fonts downloaded to the EIO hard disk are available to all users of the printer. (This accessory is included with the HP color LaserJet 9500hdn. It is an - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 62
that can show up to four lines of text, supplies-status indicators, and printer animations. PAUSE/RESUME button Graphical display UP button next to the selection, indicating that it is the new default. The default settings remain when the printer is turned off or is reset (unless you restore - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 63
Returns a numeric entry to its previous value. Provides information about the message that is currently showing. Cancels the current print job in process. The the size of the print job. (Press the button only once.) Returns the printer to the ready state (or to printing) from the menus or the online - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 64
a critical error. Note the error message, and then turn the printer off and then on again. Action is required. See the control panel display. Using control panel menus For a complete list of control panel items and possible values, see "Control panel menus" on page 305. When additional trays or - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 65
in the menu tree or to clear a numeric value. 6 Press PAUSE/RESUME to close the menu. Printer-driver settings override control panel settings. Software application settings override both printer-driver settings and control panel settings. If you cannot open a control panel menu or use an item, it - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 66
code 11 Print a menu map 21 Print a configuration page 22 Print a supplies status 23 page Print a print usage page 25 Print a demo page 26 Print for tray 1 31 Set media type for tray 1 32 Adjust print quality 42 Set registration 422 Calibrate the printer 424 Adjust tray behavior - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 67
Print a print-quality troubleshooting page Print a test page Keypad shortcut code 51 53 541 Reference For more information, see "PRINT EVENT LOG" on page 323. For more information, see "PQ TROUBLESHOOTING" on page 323. For more information, see "PAPER PATH TEST" on page 323. 2 Printer basics 65 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 68
while lifting. The accessory is in service mode. q The accessory is in service mode. Blinking amber q The accessory has a jam, or a page needs to be removed from the tray, even if the page is not jammed. q The lower-right door might be open. q The accessory has a jam, or a page needs to be removed - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 69
4 black print cartridge 2 magenta print cartridge 5 yellow image drum 3 cyan print cartridge 6 magenta image drum 7 cyan image drum 8 black image drum 9 image cleaning kit 1 2 Supplies status legend 34 1 ok 2 order supply 3 replace 4 non-HP supply or an error 2 Printer basics 67 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 70
. (UP button) or (DOWN button) q Press the (HELP button) again at any time to exit help. Printer status ready, idle, paused warning, error, or other control panel message in the menus Help available description of what kind of help is available and how to use the help additional information - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 71
accessories for the HP color LaserJet 9500hdn. For information about the size and capacity of the output bins, see "Supported media sizes for input and output" on page 97. Multifunction finisher The multifunction finisher (product number C8088A) can stack documents, staple documents, and make - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 72
finisher can fold and saddle-stitch (using staples A3-, B4-, legal- or 11 by 17-size media. Weight of media used in the booklet 64 g/m2 (17-lb stapled 10 5 Supported media The following table shows the media supported by each bin or feature of the multifunction finisher Stapling Yes Yes No No Yes Yes Yes - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 73
Stapling The 3,000-sheet stapler/stacker uses a replaceable 5,000-staple cartridge (product number stapling capacity varies according to the weight of the media. Do not staple transparencies, labels, or card stock. Supported media The following table shows the media supported Stapling Yes Yes Yes Yes Yes Yes Yes - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 74
to 3,000 sheets of letter- or A4-size media (up to 1,500 sheets of 11 by 17- or A3-size media). Supported media The following table shows the media supported by each bin of the 3,000-sheet stacker. Media Letter Legal Executive A5 A4 A3 11 by 17 B4 (JIS) B5 (JIS - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 75
, or the question mark symbol in the upper-right corner in the printer driver (depending on the Windows operating system that is running). These help screens give detailed information about the specific printer driver and the task you are performing. Printer-driver help is separate from the software - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 76
Printer Driver Network Administrator software Client software q PS q HP Common Installer q PPDs and printer dialog q HP Disk Image Utility extensions (PDEs) q HP Common Drivers Macintosh q HP LaserJet Utility* Client q Fonts* q Help files (English only) *These products are not supported - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 77
not available in the printer driver. The illustrated screens simplify the selection of printer features. Use the HP LaserJet Utility to perform the following tasks: q Customize the printer control panel messages. q Name the printer, assign it to a zone on the network, download files and fonts, and - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 78
obtain the following additional printer drivers by downloading them from the Internet or by requesting them from an HP-authorized service or support provider. (See http://www.hp.com/support/lj9500 for more information.) q OS/2 PCL 5c and PCL 6 printer driver q OS/2 PS2 printer driver q Linux* q UNIX - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 79
other print media in accordance with the guidelines in this manual. Paper that does not meet these guidelines can cause the following problems: q poor print quality q media jams and multiple-sheet feeds q premature wear on the printer, requiring repair Some media types have been tested, have proven - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 80
that is outside of HP specifications might cause problems that require printer repair. This repair is not covered by the HP warranty or service agreements. Ordering supported media All of the HP-brand media is available at http://www.hpshopping.com or from your local office-supplies retailer. 78 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 81
. For more information, see "Configure the input trays" on page 39. When you print a document, you must also set the media type in the printer driver. To set the media type in Windows 95, Windows 98, Windows Me, and Windows NT 4.0 1 Open the printer driver (see "Changing the settings for a print job - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 82
Standard sizes are also the options you can select when setting media size at the control panel or in the printer driver. Media sizes that are not marked on the input trays or listed in the PAPER HANDLING menu are considered custom sizes. The following are the standard media sizes: q letter q letter - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 83
and that are not listed in the control panel menus or in the printer driver. Tray 1. When using custom-size media, select CUSTOM from the Tray 1 Size menu. Tray 2, tray 3, and tray 4. When using custom-size media in these trays, make sure that the custom/standard switch (see the illustration "Input - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 84
standard-size markers Y direction X direction front tray 1 custom/standard switch back standard-size markers standard-size markers custom/standard switch Input trays 82 Setting media type and size front back front X direction Y direction trays 2 and 3 X direction Y direction tray 4 ENWW - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 85
more information, see "Supported types of media" on page 88. Table 1. Orienting media Media Tray Standard sizes other 1 than A4 or letter, and custom sizes, long edge up to 306 mm (12 inches) (weights up to 220 g/m2) (58-lb bond) Duplex Orientation No Long edge toward the printer; top of page - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 86
weights up to 200 g/m2) (53-lb bond) 2, 3, or 4 Duplex Orientation No Top of page toward the printer; side to be printed facing up. Yes Top of page toward the printer mm (11.75 inches) (weights up to 200 g/m2) (53-lb bond) Top of page toward the rear of the tray; first side to be printed - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 87
paper using the optional multifunction finisher. Prepunched letter or 1 A4 (weights up to 220 g/m2) (58-lb bond) Note If you are using prepunched media that is also preprinted, set the type to PREPRINTED. Duplex Orientation No Top of page toward the right side of the tray; side to be printed - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 88
rear of the printer; side to be printed facing down. Prepunched letter or 2, 3, or 4 No A4 (weights up to 200 g/m2) (53-lb bond) Note If you are using prepunched media that is also preprinted, set the type to PREPRINTED. Long edge with holes toward the right side of the tray; top of page - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 89
custom size or alternative method for prepunched letter or A4 (weights up to 200 g/m2) (53-lb bond) 2, 3, or 4 Duplex Orientation Yes Long edge with holes toward the front of the tray; top of page toward the right side of the tray; first side to be printed facing down. Note For custom - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 90
Supported types of media Note You can select the following types of media at the control panel and in the printer driver: • plain • preprinted • letterhead • transparency • prepunched • labels (see "Label construction" on page 102) • bond • recycled • color • light • heavy • card stock (see "Card - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 91
office supplies retailer. Set the type at the control panel when you load the trays ("Configure the input trays" on page 39), and in the printer driver when you print your print job ("Setting media type and size" on page 79). Table 2. Recommended media Recommended media HP High Gloss Laser Paper - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 92
Table 2. Recommended media Recommended media HP Soft Gloss Laser Paper letter (C4179A) A4 (C4179B) Type HP HEAVY GLOSSY Note HP Soft Gloss Laser Paper is designed specifically for use with the HP color LaserJet 9500 series printers. HP Soft Gloss LaserPaper 105 g/m2 (28-lb bond) GLOSSY 75-105 g/ - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 93
Table 2. Recommended media Recommended media HP Color LaserJet Transparencies letter (C2934A) A4 (C2936A) Type Characteristics TRANSPARENCY 0.127mm (5 mils) thick, 50 sheets, premium coated both sides Use for: transparencies 3 Selecting and using media 91 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 94
; in most cases other supported media can be used. Ordering supported media All of the HP-brand media is available at http://www.hpshopping.com or from your local office supplies retailer. Set the type at the control panel when you load the trays, and in the printer driver when you print your print - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 95
both sides. 75 g/m2 (20-lb bond), 500 sheets, matte finish on both sides, contains 30 percent post-consumer content (satisfies U.S. Executive Order 13101) CARDSTOCK >164 g/m2 PLAIN color document photograph/ image HP Color Laser Paper letter (HPL245R) 11 by 17 (tabloid) (HPL2417) letter (HPL285R - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 96
Tough Paper letter (Q1298A) A4 (Q1298B) 0.127mm (5 mils) thick (approximately 44-lb bond equivalent), 50 sheets, satin finish coating on both sides HP LaserJet Paper letter (HPJ1124) 3-hole prepunched (HPJ113H) legal (HPJ1424) 11 by 17 (tabloid) (HPJ1724) A4 (Europe) (CHP310) 90 g/m2 (24-lb bond - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 97
) legal (HPJ1424) 11 by 17 (tabloid) (HPJ1724) A4 (Europe) (CHP310) 90 g/m2 (24-lb bond), 500 sheets, matte finish on both sides transparency HP Color LaserJet Transparencies letter (C2934A) A4 (C2936A) 0.127mm (5 mils) thick, 50 sheets Type PLAIN TRANSPARENCY 3 Selecting and using media 95 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 98
trays, and in the printer driver when you print your print job. Weight 163 g/m2 (43-lb bond) Finish any matte glossy matte glossy 164 g/ HP HEAVY GLOSSY (if using HP-brand media) NON HP HEAVY GLOSSY (if using nonHP-brand media) CARDSTOCK>164 g/m2 Determining weight To determine the media's weight - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 99
sizes for input and output For more information about one of the optional HP output devices, see the user guide that came with the device. Table 4. Supported media sizes for input and output Tray or bin tray 1 Capacity Media up to q standard sizes: 100 sheets letter, legal, executive, ISO - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 100
Supported media sizes for input and output Tray or bin Capacity Media Weight top bin up to 50 q transparencies up to 500 sheets of 75 g/m2 (20-lb q bond) or the equivalent height of heavier-weight 16K q custom sizes: all q duplexing is not supported for envelopes, labels, or transparencies - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 101
Supported media sizes for input and output Tray or bin Capacity Media Weight and 306 mm (3.9 inches and 12 inches) optional multifunction finisher up to q standard sizes for face-down q 64 to 50 sheets A3, ISO A4, ISO A5, 11 x 17, stapled) JIS B5, JIS B4, 8K, 16K standard sizes for face- - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 102
Use the following table to determine the approximate equivalent basis weight for weight specifications other than U.S. bond weight. For example, to determine the equivalent of 20lb U.S. bond weight paper in U.S. cover weight, locate the bond weight (in row two, first column) and scan across the row - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 103
you load the tray, and in the printer driver when you print (Envelopes that trap air can cause printing problems.) q Condition: Make sure that envelopes of the printer. The extra flaps might cause wrinkling, creasing, or jams. Envelopes with clasps, snaps, windows, coated linings, exposed self-stick - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 104
tray, and in the printer driver when you print your print job. Printing on letterhead, prepunched paper, or preprinted paper (single-sided) q When printing on letterhead, prepunched, or preprinted paper, it is important to load the paper correctly. See "Orienting media" on page 83 for instructions - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 105
the same tray. q At the control panel, set the paper type to TRANSPARENCY, and make sure to select Transparency in the printer driver. q For best results, use HP Color LaserJet Transparencies (C2934A) Use only transparencies that are recommended for use in color laser printers. Transparencies that - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 106
stock q For optimum printer performance, do not use paper that is heavier than the maximum weights listed for the tray. Paper that is too heavy might cause misfeeds, stacking problems, jams, poor toner fusing, poor print quality, or excessive mechanical wear. For paper specifications, see "Selecting - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 107
(29-lb bond) and 163 g/m2 (43-lb bond) in weight, make sure to set the HP HEAVY GLOSSY type at the control panel when you load the tray, and in the printer driver when you print your print job. When printing on non HP-brand glossy media that is between 106 g/m2 (29-lb bond - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 108
Macintosh operating systems, these settings can be configured by using the HP LaserJet Utility. To print by type and size of paper (tray 1) 1 Load and adjust the tray. (See "Load media in the input trays" on page 29.) 2 At the printer control panel, press (SELECT) to open the menus. 3 Use (UP - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 109
type and you request custom-size media, the printer prints from that tray only if the printer driver requests that same custom size. If the printer driver requests a custom size other than the size you have set, and no tray is set as ANY CUSTOM, an error message appears. If you set the media's size - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 110
for advanced users only. Improperly setting print modes can damage the printer. When you select a media type, you are, in effect, instructing the printer to use a group of printer settings (such as fuser temperature, print speed, and color table) to create the best possible print quality. This group - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 111
the NON HP HEAVY GLOSSY type with this print mode. Slows printing in order to maintain a consistent fuser temperature. If you notice changes in print quality when using tough paper, associate the TOUGH PAPER type with this print mode. Uses less toner in order to reduce toner scatter. If - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 112
MODE default. Print speed Full Not associated RESTORE with a type by MODES default. Not applicable Description Slows printing in order to maintain a consistent fuser temperature. Resets all of the print modes to the factory defaults. When to use Use with plain media only. If you notice changes - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 113
q If all of the media used in the printer has toner scatter q If the media is used in a highhumidity environment (above 80 percent relative humidity) q If the optimize value TRANSFER UP 1 did not solve the print-quality problem TRANSFER DOWN 1 Decreases the transfer current one level for better - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 114
If the leading edge of all of the media used in the printer has toner scatter LEADING EDGE DOWN Adjusts how the media is guided past the image transfer belt If the leading edge of all of the media used in the printer has toner missing RESTORE OPTIMIZE Sets all of the optimize values To set all - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 115
. If media will not be used for a significant length of time, replace it in its packaging. If media is left unwrapped or in the printer input tray, extreme changes in the environment will cause the media to assume unwanted characteristics. q In the case of extreme humidity, keep paper and envelopes - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 116
to adjust the transfer rate (see "Optimize" on page 111). Missing toner This usually occurs because the wrong type is set for the media. q Make sure that the correct type is set (see "Determining media type" on page 96). q Use media that the printer supports (see "Supported types of media - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 117
fuser. q Use media that the printer supports (see "Supported types colors in highdensity areas. This can occur in extremely dry conditions. q Make sure that the correct type is set (see "Determining media type" on page 96). q Keep media in its packaging, unopened, until use. Toner blisters Toner - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 118
excess toner. Smeared toner This occurs because the wrong type is set for the media or because the inks used on a preprinted form melt under the temperature of the fuser. q Make sure that the correct type is set (see "Determining media type" on page 96). q Use media that the printer supports (see - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 119
q See "Clearing jams" on page 214. Error messages The error message on the printer's control panel indicates a discrepancy in the media settings. q Make sure that the correct type is set (see "Determining media type" on page 96). q Make sure that the media guides in the input tray are touching the - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 120
118 Media-related print-quality issues ENWW - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 121
. This section provides instructions for printing when options are set in the printer driver. If possible, you should try to set printer options in the software application that you are using or in the Print dialog box. You can set the printer options this way for most Windows and Macintosh software - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 122
in the printer driver. To change default settings in Windows 95, Windows 98, and Windows Me 1 Click the Start button. 2 Point to Settings. 3 Click Printers. 4 Right-click the HP color LaserJet 9500 series printer icon. 5 Click Properties. 6 Change any of the settings on the Finishing, Effects, Paper - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 123
and to close the printer driver. To change default settings in Windows 2000 and Windows XP 1 Click the Start button. 2 Point to Settings. 3 Point to Printers (Windows 2000) or Printers and Faxes (Windows XP). 4 Right-click the HP color LaserJet 9500 series printer icon. 5 Click Printing Preferences - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 124
the same order in which they were printed) as they exit the printer. A sensor causes the printer to stop when the bin is full. Printing continues when you empty . q Use the optional output devices to stack printed sheets, staple them, or make booklets. The features of the output devices vary depending - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 125
do not specify an output bin. Printer-driver settings override control panel settings. Software application settings override both printer-driver settings and control panel settings. To select an output bin in Windows (all versions) 1 Open the printer driver (see "Changing the settings for a print - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 126
stapler in Windows 95, Windows 98, Windows Me, and Windows NT 4.0 1 Open the printer driver (see "Changing the settings for a print job" on page 120). 2 On the Finishing tab, select the Stapled option. 3 Click OK. To select the stapler in Windows 2000 and Windows XP 1 Open the printer driver (see - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 127
(SELECT). 3 Use (UP button) or (SELECT). (DOWN button) to scroll to PRINTING, and then press 4 Use (UP button) or (SELECT). (DOWN button) to scroll to STAPLE, and then press 5 Use (UP button) or (DOWN button) to scroll to the output bin or device that you want, and then press (SELECT). An - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 128
on the HP color LaserJet 9500hdn model.) See the documentation that is included with the duplexer for installation instructions. Never try to print on both sides of labels, transparencies, on envelopes, or on paper that is heavier than 216 g/m2 (58 lb bond). Damage to the printer or a jam can result - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 129
the printer properties, click File, click Print, and click Properties. On the Finishing tab, select Print on Both Sides and select a layout from the Booklet Layout drop-down list Duplexing provides a cost-effective and environmentally friendly method of printing. 1 2 4 3 Printing left-to-right - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 130
of envelopes can be printed from tray 1. Printing performance depends on the construction of the envelope. Always test printing on a few sample envelopes before purchasing a large quantity. For more information about the types of envelopes that the printer supports, see "Recommended media" on page - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 131
1. 2 Load up to 10 envelopes in the center of tray 1, with the side to be printed facing up, and the postage end in the upper right corner. Slide the envelopes into the printer as far as they will go without forcing them. 3 Adjust the guides to touch the envelope stack without bending the envelopes - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 132
instructions printer driver. Printing on labels q Load the labels according to the guidelines in "Orienting media" on page 83. q Print a stack of up to 50 sheets of labels from tray 1. q Use only labels that are recommended for laser printers. Make sure that the labels meet the correct specifications - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 133
the same tray. q At the control panel, set the paper type to TRANSPARENCY, and make sure to select Transparency in the printer driver. q For best results, use HP Color LaserJet Transparencies (C2934A) Use only transparencies that are recommended for use in color laser printers. Transparencies that - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 134
CAUTION Tray tray 1 Prints Maximum custom weight sizes Yes 220 g/m2 (58-lb bond) tray 2 Yes or tray 3 200 g/m2 (53-lb bond) tray 4 Yes 200 g/m2 (53-lb bond) Minimum and maximum dimensions The leading edge of the media that is feeding into the printer must be a minimum of 98 mm (3.9 inches) - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 135
in size. From tray 1, the printer can print images up to 297 by 450 mm (11.7 by 17.7 inches) in size. 2 Print the image with crop marks. image should be 284 by 437 mm (11.2 by 17.2 inches) or smaller in order for crop marks to appear. 3 Use the crop marks as a guide and cut the paper to the image - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 136
of selected pages in a document. To print a watermark in Windows (all versions) 1 Open the printer driver (see "Changing the settings for a print job" on depending on your printer-driver version. For using this feature on later versions of Macintosh OS, visit http://www.hp.com/support/lj9500 for the - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 137
a cover on card stock and the subsequent pages on plain paper). To print a cover or different first page in Windows 95, Windows 98, Windows Me, and Windows NT 4.0 1 Open the printer driver (see "Changing the settings for a print job" on page 120). 2 On the Paper tab, select Use different paper for - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 138
OK. To print a blank page in Windows 2000 and Windows XP 1 Open the printer driver (see "Changing the settings for a print Windows 95, Windows 98, Windows Me, and Windows NT 4.0 1 Click the Start button. 2 Point to Settings. 3 Click Printers. 4 Right-click the HP color LaserJet 9500 series printer - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 139
page to the beginning of all print jobs in Windows 2000 and Windows XP 1 Click the Start button. 2 Point to Settings. 3 Point to Printers (Windows 2000) or Printers and Faxes (Windows XP). 4 Right-click the HP color LaserJet 9500 series printer icon. 5 Click Properties. 6 On the Advanced tab, click - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 140
Printing on both sides of paper (duplexing)" on page 126). Printing left-to-right Note To print multiple pages on one side of a sheet of paper in Windows (all versions) 1 Open the printer driver (see "Changing the settings for a print job" on page 120). 2 On the Finishing tab, select the number of - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 141
type and size for a tray in the printer driver. When TRAY 1 SIZE=any size and TRAY 1 TYPE=anything except ANY TYPE, an option appears in the PAPER HANDLING menu to configure the size as well as the type settings for tray 1. Manually feeding paper from tray 1 The manual-feed feature is another way - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 142
OK. For Macintosh In newer printer drivers: Select Job Retention from the pull-down menu in the print dialog box. In older printer drivers, select Printer Specific Options. For using this feature on later versions of Macintosh OS, visit http://www.hp.com/support/lj9500 for the latest information on - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 143
cannot be printed until you release it by using a four-digit personal identification number (PIN) at the printer control panel. You specify the PIN in the printer driver, and the PIN is sent to the printer as part of the print job. A lock symbol next to a job name indicates that the job is private - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 144
of copies, and then press (SELECT). 8 Press PAUSE/RESUME to close the menus. To delete a private job A private job is automatically deleted from the printer hard-disk accessory after you print it. If you want to delete the job without printing it, use this procedure. 1 Press (SELECT) to open the - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 145
control panel. For example, you might want to download a brochure or instruction manual that other users can gain access to and print. To store a print job on the hard-disk accessory, select the Stored Job option in the printer driver. To protect a stored job, assign a PIN to the job. To create - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 146
close the menus. If PRINT has next to it, the job requires a PIN to print. To delete a stored job Jobs that are stored on the printer hard-disk accessory can be deleted at the control panel. 1 Press (SELECT) to open the menus. 2 Use (UP button) or (DOWN button) to scroll to RETRIEVE - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 147
it when space is needed, select the Stored Job option instead of the QuickCopy option. The printer must have a hard disk installed in order to use this feature. To create a QuickCopy job 1 Open the printer driver (see "Changing the settings for a print job" on page 120). 2 Click the Destination tab - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 148
to print additional copies of a job that is stored on the printer hard-disk accessory at the control panel. 1 Press (SELECT) to need it. If the printer needs additional space to store new QuickCopy jobs, the printer will automatically delete other HP Web Jetadmin. 146 Job storage features ENWW - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 149
from deleting it when space is needed for something else, select the Stored Job option in the printer driver. If the printer needs additional space to store newer proof and hold jobs, the printer will delete other stored proof and hold jobs, starting with the oldest job. To permanently store the - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 150
deletes your previous proof and hold job. If a proof and hold job does not already exist for that job name and the printer needs additional space, the printer might delete other proof and hold jobs, starting with the oldest one. 1 Press (SELECT) to open the menus. 2 Use (UP button) or - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 151
computer manufacturer for drivers and installation instructions. Note Note Setting up to print with Windows (all versions) Before launching the InfraRed Driver, complete the following steps: 1 Click Start, click Settings, and then click Printers. 2 Select the HP LaserJet 9500, or 9500hdn as your - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 152
(or other portable device equipped with an IRDA-compliant FIR window) within 1 meter (3 feet) maximum of the optional HP Fast InfraRed Receiver. The FIR window must be at an angle of within +/- 15 degrees relative to the printer to ensure an effective connection for printing. 2 Print the job - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 153
publishing applications. See the user guide that came with your software application for information about making booklets. If you are using a software application that does not support booklet making, you can create booklets by using your HP printer drivers. HP recommends that you use your software - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 154
the Booklet Printing drop-down list. The image to the right of the list illustrates the layout. 5 Click OK. To print a booklet in Windows 2000 and Windows XP 1 Open the printer driver (see "Changing the settings for a print job" on page 120). 2 On the Finishing tab, select the number of Print on - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 155
. Because image placement varies slightly for each input tray, the following alignment procedure might need to be performed for each tray. The test page prints on A4- or letter-size paper. You can set the registration for any size of paper by printing on that size and following the instructions on - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 156
154 Setting registration ENWW - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 157
features to help manage color: q HP ImageREt 4800 q Managing color options q Matching colors q Four-color printing For optimal color and image quality, be sure to select the paper type best suited for your printing needs. Media selection can be accomplished in the printer driver or at the control - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 158
out of the box. In the Windows environment, the Automatic and Manual color options are on the Color tab in the printer driver. sRGB Standard red-green-blue (sRGB) is a world-wide color standard originally developed by HP and Microsoft as a common color language for monitors, input devices (scanners - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 159
option from the printer driver prints a document in black and white. This option is useful for previewing preliminary copies of slides and hard-copy output, or for printing color documents that will be photocopied or faxed. Automatic or manual color adjustment The Automatic color adjustment option - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 160
photographs properly with this selection, you must manage image color in the application or operating system. q Vivid instructs the printer to increase the color saturation in the midtones. Less colorful objects are rendered more colorfully. This value is recommended for printing business graphics - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 161
factors include: q print media q printer colorants (inks or toners, for example) q printing process (inkjet, press, or laser technology, for example) q overhead lighting q personal differences in the perception of color q software applications q printer drivers q computer operating system q monitors - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 162
in this selection. In order to render photographs properly with this selection, images require color management in the application or operating system. To change the CMYK Inkset Emulation in Windows (all PS versions) 1 Open the printer driver (see "Changing the settings for a print job" on page 120 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 163
fonts If you are using a Windows operating system, use the printer driver to download TrueType and PostScript fonts to the printer RAM or hard disk. If you are using Mac OS, use the HP LaserJet Utility to download TrueType and PostScript fonts to the printer RAM or hard disk. Using internal TrueType - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 164
). The message PRINTING... FONT LIST appears on the display until the printer finishes printing the font list page. The printer returns to the READY state after printing the font list page. Microsoft Windows users can also use the HP Web JetAdmin and Mac OS users can use the HP LaserJet Utility to - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 165
installed on both your computer and the printer hard disk or flash DIMM before they can be used. Installing fonts on a computer q For Microsoft Windows, install fonts by using the options on the Fonts tab of the printer driver. q For the Mac OS, use the HP LaserJet Utility to install fonts. When the - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 166
or flash DIMM Install fonts to the printer hard disk or flash DIMM by using one of the following: q the Fonts tab of the printer driver (Windows only) q HP LaserJet Utility for Mac OS q other font-downloading utilities Although the software application might list a new font in its menus, the font - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 167
Web server is supported for Windows 95 and later. In order to use the embedded Web server with a direct connection, you must choose the Custom installation option when you install the printer driver. Select the option to load Printer Status and Alerts. The proxy server is installed as part of the - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 168
empty. This page also provides supplies part numbers. To order new supplies, click Order Supplies in the Other Links area on the left side of the window. To visit any website, you must have Internet access. q Event log. This page shows a list of all printer events and errors. q Usage page. This page - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 169
diagnostic and support information specific to your printer. q Order Supplies. Click this link to connect to the HP website and order genuine HP supplies, such as print cartridges and media. q Product Support. Connects to the support site for the HP color LaserJet 9500 series printer. Then, you - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 170
continue to print or a problem that prevents it from printing. You can also receive messages only when supplies are low. You can set alerts options for a single printer that supports Printer Status and Alerts, or you can set alert options for all printers that support Printer Status and Alerts. For - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 171
and information On the left side of the window, select the printer for which you want to see information. Information provided includes status messages, supplies status, and printer capabilities. You can also click the Job History (clock) icon at the top of the window to view a list of previous jobs - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 172
not to allow users to change the duplex, print color as gray, input tray, output tray, and media type settings. (Some features might not apply to all printers. For example, some printers do not include color printing or duplexing.) The driver management and configuration solution saves time and - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 173
that is available for downloading from http://www.hp.com/support/lj9500. The installation procedure prompts the administrator to select components from the contents of the printing system. During this process, the administrator is prompted to configure the printer driver settings, if the selected - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 174
indicator for the four print cartridges, the four image drums, and the image cleaning kit appears on the control panel display. The blue bars in the status indicators will shrink as the supplies are used. A warning message appears on the printer control panel display when a supply is low and needs - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 175
step instructions for replacing the supply. Supply is unknown When the printer does not recognize a supply as an HP-brand supply, the NON-HP SUPPLY message appears on the control panel. This message can appear under these circumstances: q The supply being used is a non-HP supply. The message remains - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 176
one magenta image drum 40,000 pages** Image cleaning kit C8554A one transfer cleaner, one filter, one toner wipe, and one toner collection bottle 50,000 pages** Image transfer kit C8555A nine rollers, one transfer belt, one filter, and one toner wipe 200,000 pages** Image fuser kit C8556A - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 177
You can order the following supplies from HP for the HP color LaserJet 9500 series printer. Item Print cartridges Image drums Image cleaning kit Image transfer kit Image fuser kit Black Cyan Yellow Magenta Black Cyan Yellow Magenta Part number C8550A C8551A C8552A C8553A C8560A C8561A C8562A - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 178
In the Other Links section, click Order Supplies. A new browser window opens and a privacy agreement appears. If you accept the agreement, the order supplies Web site appears. 3 Select the part numbers you want to order and follow the instructions on the screen. Ordering through the Internet-Enabled - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 179
supplies information Authentic HP print cartridges for the HP color LaserJet 9500 series printer have the following part numbers: Print cartridge Part number Black C8550A Cyan C8551A Yellow C8552A Magenta C8553A Print cartridge life is directly proportional to the coverage of toner on - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 180
a genuine HP print cartridge. If you insert a used HP cartridge from another HP printer, the printer might print as many as 40 pages before it identifies the cartridge as a genuine HP cartridge and then reactivates the supply-status features. You can override the NON HP CARTRIDGE DETECTED message by - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 181
replacing. Turn the lever to the right. 3 Pull the empty print cartridge out of the printer. Note If toner gets on your clothing, wipe it off with a dry cloth and wash 3 the clothing in cold water. Hot water sets toner into fabric. 4 Remove the new cartridge from its packaging. Note There are - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 182
the front doors. 8 Make sure that READY appears on the control panel display, and the gauge for the replaced cartridge indicates that the cartridge is new. 9 Pack and seal the used cartridge in the packaging from the 7 new cartridge. For recycling information, see the recycling guide that is - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 183
number of pages remaining q number of pages printed q other supply information Authentic HP image drums for the HP color LaserJet 9500 series printer have the following part numbers: Image drum Black Cyan Yellow Magenta Part number C8560A C8561A C8562A C8563A Hewlett-Packard recommends that you - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 184
remove your 2 jewelry, which can snag on parts inside the printer. 1 Replace the image drum when REPLACE DRUM appears on the control panel display. The gauge that corresponds to the used drum blinks. 2 Open the front doors of the printer and swing the large green lever down. 3 3 Rotate - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 185
installing the correct color in the correct slot and that you have the drum aligned correctly. 10 Repeat steps 5 through 9 for each cartridge that needs to be replaced. Close the image-drum door, pressing the tabs at the top of the door until they click into place. 10 6 Managing the printer 183 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 186
the front doors. 13 READY appears on the control panel display, and the gauge for the replaced image drum indicates that the drum is new. 14 Pack and seal the used drum and the protective slide in the packaging from the new drum. For recycling information, see the recycling guide that is included - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 187
display. The part number for the image transfer kit for the HP color LaserJet 9500 series printer is C8555A. Ordering an image transfer kit To order an image transfer kit, see "Ordering supplies" on page 175. Storing the image transfer kit q Do not remove the image transfer kit from its package - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 188
the image transfer kit when REPLACE TRANSFER KIT 2 appears on the control panel display. 2 If tray 1 is open, remove any paper loaded in the tray, and then close the tray. 3 Open the front doors of the printer, and then swing the large green lever down. 4 Open the upper door on the right side - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 189
the new transfer belt. 8 Grasp both sides of the belt and align the blue arrows on the belt with the blue arrows inside the printer. Insert the belt halfway into the printer. 8 9 Move one hand to the front-center of the belt, and then slide the belt completely into the printer. Close the right door - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 190
pushed into the printer completely. 13 14 On the right side of the printer, pull the blue tab to remove the old filter from the slot. 15 Remove the new filter from its packaging and insert the filter into the slot. Note Do not print without a filter installed. 14 15 188 Image transfer kit ENWW - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 191
16 Remove the new tray rollers from their packaging. Avoid touching the rubber surface of the rollers. Note Replace all of the rollers in a tray at the same time. 17 Pull tray 2 out of the printer until it stops. Lift it up slightly and pull it out. Remove tray 3, noting which tray belongs in - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 192
rollers inside the opening. 25 Pinch the release tab on the left roller and pull the roller off the rod. Remove the roller on the right side. Slide the blue cover to the left, and then remove the bottom roller. 24 25 190 Image transfer kit ENWW - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 193
you select NO or do not make a selection, the printer remains offline until you replace the kit and select YES. 30 Place the used parts in the packaging from the new ones. For recycling information, see the recycling guide that is included 29 with the new image transfer kit. 30 6 Managing the - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 194
toner coverage per color per page. Hewlett-Packard recommends that you place an order for a replacement cleaning kit when ORDER CLEANING KIT first appears on the control panel display. The part number for the cleaning kit for the HP color LaserJet 9500 series printer is C8554A. Ordering an image - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 195
the image cleaning kit. 1 Replace the cleaning kit when REPLACE CLEANING KIT appears on the control panel display. The gauge for the used cleaning kit blinks. 2 Remove the new parts from the packaging and save the 2 packaging. If an output device is installed on the left side of the printer - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 196
cleaner into the printer until it clicks to a stop. 10 Rotate the blue cleaner handle up and firmly push it to the 8 right until it snaps into place. Note If the handle does not snap into place, make sure that the transfer cleaner is pushed all the way in. 9 10 194 Image cleaning kit ENWW - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 197
against the printer. Note If the bottle does not snap into place, make sure that the blue transfer cleaner handle and the green lever are in the up position. 12 Close the front doors. 12 13 Reattach any previously removed output device. 14 Do one of the following: If NEW CLEANING KIT appears - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 198
16 15 Pack and seal the used parts in the packaging from the new ones. For recycling information, see the recycling guide that is included with the new image cleaning kit. 196 Image cleaning kit ENWW - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 199
for a replacement image fuser kit when the ORDER FUSER KIT message first appears on the control panel display. The part number for the image fuser kit for the HP color LaserJet 9500 series printer is C8556A. Ordering an image fuser kit To order an image fuser kit, see "Ordering supplies" on page - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 200
fuser kit contains one fuser. 1 Replace the image fuser when REPLACE FUSER KIT appears on the control panel display. 2 If an output device is installed on the left side of the printer, move it away from the printer. 2 3 Open the lower door on the left side of the printer. 4 If the duplexer - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 201
7 Remove the new fuser from its packaging. 7 8 Align the fuser with the black guide-rails inside the printer. Pushing against both ends of the fuser, slide it completely into the printer. Rotate the blue levers outward until they click into place. 9 Slide the duplexer into the printer until it - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 202
If you select NO or do not make a selection, the printer remains offline until you replace the kit and select YES. 13 Place the used fuser in the packaging from the new fuser. For recycling information, see the recycling guide that is included with the new fuser kit. 13 200 Image fuser kit ENWW - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 203
procedures CAUTION Some print-quality problems can be resolved by cleaning certain printer components rather than replacing a printer part. Cleaning the image transfer belt Perform these procedures only when an unacceptable repetitive defect appears on the printed pages and the only other solution - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 204
1 To clean the image transfer belt Note Remove your jewelry, which can snag on parts inside the printer. 1 Open the front doors of the printer. 2 Swing the large green lever down. 2 3 Open the upper door on the right side of the printer. Residual toner might be on the transfer belt; before - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 205
. These actions can permanently damage the image transfer belt. 9 Note You might not be able to clean some types of damage from the image transfer belt. If this type of damage occurs, you must replace the image transfer belt. See "Ordering supplies" on page 175. 6 Managing the printer 203 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 206
10 Gently rub the spot or speck with a clean, lint-free cloth. 10 11 To reinstall the image transfer belt, align the arrows on the ends of the belt with the matching arrows on the tracks inside the printer. 12 Push the belt into the printer. Make sure that both sides are inserted completely. 13 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 207
back into place. 5 Repeat steps 3 and 4 to clean the post charger a second time. 6 Close the upper right door. If the door does not close, make sure that the blue handle of the post charger cleaner is 3 positioned at the far left of the image transfer belt. 4 6 6 Managing the printer 205 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 208
at 600 dpi without additional memory. If your printing tasks include the following specifications, add memory to your printer: q print complex graphics often q using many temporarily downloaded fonts q printing complex documents q printing duplexed documents q using advanced functions q printing - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 209
in the printer before adding more memory. The table lists the maximum amount of memory allowed for each DIMM slot. Slot label on the configuration page Slot 1 Slot 2 Slot 3 Slot 4 Incremental total On-board total Total Slot label on the formatter board J1 J2 J3 J4 Description Firmware (not - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 210
done so, print a configuration page to find out how much memory is installed in the printer before adding more memory. (See "Checking the printer configuration" on page 290 for instructions for printing a configuration page.) 2 Turn the printer off. Disconnect the power cord and any cables - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 211
memory for each DIMM slot. 6 Press the DIMM straight into the slot (press firmly). Make sure 6 that the locks on each side of the DIMM snap inward into place. (To remove a DIMM, the locks must be released.) 7 Holding the black tab near the top, slide the formatter board back into the printer - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 212
panel display when the printer is turned on. If an error message appears, a DIMM might have been incorrectly installed. 2 Print a configuration page. See "Checking the printer configuration" on page 290 for instructions to print a configuration page. 3 Check the memory section on the configuration - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 213
EIO slots for expanding printer capabilities by installing the following accessories: q one or more network cards q a mass storage device, such as a hard disk For ordering information, see "Customer support options worldwide" on page 325, or go to http://www.hp.com/support/lj9500. To install EIO - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 214
marked as permanent remain in the printer memory until you turn the printer off. If you do not have an optional hard disk or flash DIMM for storing downloaded resources, you might want to change the amount of memory allocated to each language when you download an unusually large number of fonts - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 215
7 Problem solving Overview Use this section to troubleshoot and solve printer problems. Section "Clearing jams" on page 214 "Understanding printer messages" on page 241 "Solving printquality problems" on page 256 "Solving printer problems" on page 275 "Checking the printer configuration" on page - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 216
problems. These problems should clear up after a few pages are printed. Jam-clearing locations front doors and print cartridge area optional output device left output bin top output bin upper right door upper left door tray 1 lower right door duplexer (inside the printer) vertical transfer - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 217
the upper right door to reset the printer. 4 Load media in tray 1. 5 Slide the paper guides to the appropriate size that is marked on the tray. See "To load media in tray 1" on page 33. Note 3 If problems occur while feeding media from tray 1, make sure that the media is within the supported - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 218
right door and check for jammed media in this area. 4 Close the lower right door. 4 5 Open the upper right door. 6 Remove any jammed media from this area. Make sure that you have removed all of the pieces of torn media. 7 Close the upper right door. 8 Close the tray. 5 6 216 Clearing jams - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 219
the upper right side of the cavity behind the tray. To minimize tearing, remove the jammed media by pulling it to the left. 3 2 Remove any jammed media from this area. Make sure that you have removed all of the pieces of torn media. 3 Close tray 4. 4 Open the vertical transfer door and check - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 220
jams from the door areas Jam inside the lower right door Follow these directions to clear jams in the lower right door area. 1 Open the lower right door. 2 Pull the jammed media up and out of the printer. Make sure 2 that you have removed any pieces of torn media. 3 Close the lower right door - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 221
the lower left door. If an optional output device is installed, push it back into place. Note Any time a jam occurs in the fuser area (including the lower left door area), the printer automatically sends a cleaning page 3 through the paper path to remove loose toner. 4 7 Problem solving 219 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 222
media that is loaded in tray 1. 2 Open the upper right door. 3 If the jammed media is visible, pull it up and out of the printer. Make sure that you remove any pieces of torn media. 2 4 Close the upper right door. 5 Load media in tray 1. 6 Slide the paper guides to the appropriate size that - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 223
1 Jam inside the upper right door or the front doors Follow these directions to clear jams in the upper right door or in the front-door area. 1 Remove all of the media that is loaded in tray 1. 2 Open the upper right door. 3 If the jammed media is visible, pull it up and out of the printer. 2 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 224
reach into the printer and remove jammed media. Make sure that you remove any pieces of torn media. 8 Raise the green lever to its original position. 9 Close all of the doors. 7 10 Load media in tray 1. 11 Slide the paper guides to the appropriate size that is marked on the tray. See "To load - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 225
the duplexer Jam inside the duplexer Follow these directions to clear jams in the duplexer. 1 If an optional output device is installed, move it away from the printer. To do this, stand on the left side of the output device and pull the device straight toward you. 2 2 Open the lower left door - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 226
the duplexer by sliding it into the printer until it locks into place. 8 Close the lower left door. If an optional output device is installed, push it back into place. Note Any time a jam occurs in the fuser area (including the lower left door area), the printer automatically sends a cleaning - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 227
media is visible, remove it from the printer. Then close the upper left door and continue printing. If the jammed media is not visible, go to step 4. 4 Open the lower left door. 3 WARNING! Avoid touching the adjacent fusing area. It can be hot. 5 If a duplexer is installed, press the green tab - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 228
the lower left door. If an optional output device is installed, push it back into place. Note Any time a jam occurs in the fuser area (including the lower left door area), the printer automatically sends a cleaning page 7 through the paper path to remove loose toner. 226 Clearing jams ENWW - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 229
2. 2 If an optional output device is installed, move it away from the printer. To do this, stand on the left side of the output device 2 and pull the device straight toward you. 3 Open the upper left door. 4 If the jammed media is visible, remove it by slowly and carefully pulling up or down - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 230
all of the open doors. If an optional output device is installed, push it back into place. Note Any time a jam occurs in the fuser area (including the lower left door area), the printer automatically sends a cleaning page 6 through the paper path to remove loose toner. 228 Clearing jams ENWW - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 231
jam extends into the output bins, slowly and carefully pull the media straight out of the device so that it does not tear. 2 To move the output device away from the printer, than one sheet of media might be jammed in the paper path. 4 Locate the green handle in the flipper area and lift the - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 232
paper-path module, and then pull down on the handle. 6 7 Carefully pull out any media from the paper-path module. Close all of the open doors. Push the output device back into place. 7 230 Clearing - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 233
1 To clear jams in the multifunction finisher 1 Open the finisher cover. 2 Slowly and carefully pull the jammed media straight out of the finisher so that it does not tear. 3 Close the finisher cover. 4 Move the optional output device away from the printer. To do 2 this, stand on the left - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 234
6 6 Carefully remove any media from the finisher input area. 7 Open the stapler-unit door. 8 To clear a booklet jam, turn the bottom green knob clockwise to remove the booklet. 9 Close the stapler-unit door. 10 Reattach the finisher. 7 8 9 10 232 Clearing jams ENWW - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 235
/stacker Note The message JAM INSIDE STAPLER appears on the control panel. 1 Move the stapler/stacker away from the printer. 2 2 Open the stapler-unit door. 3 Pull the cartridge out. 4 Pull up on the lever labeled with a green dot. 5 Remove the damaged staple. 3 4 5 7 Problem solving 233 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 236
6 Press down on the lever labeled with a green dot. 7 Reinstall the staple cartridge. 8 Close the stapler-unit door. 9 Reattach the stapler/stacker to the printer. Note Because the stapler needs to reload after clearing a staple jam, 7 the first few documents (no more than five) might not be - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 237
staple cartridge moves to the left of the stapler unit. CAUTION The blue dot must appear in the window of the stapler unit before you remove the staple cartridge. If you try to remove the staple cartridge before the blue dot appears in the window, you could 3 damage the device. 4 7 Problem - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 238
5 5 Remove the staple cartridge. 6 Pull up on the lever labeled with a green dot. 7 Remove the damaged staple. 8 Press down on the lever labeled with a green dot. 9 Reinstall the staple cartridge. 6 7 8 9 236 Clearing jams ENWW - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 239
10 10 Slide the stapler unit into the finisher. 11 Close the stapler-unit door. 11 7 Problem solving 237 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 240
of the stapler unit before you remove the staple cartridge. If you try to remove the staple cartridge before the blue dot appears in the window, you could 3 damage the device. 5 Locate the damaged staple at the back of the stapler head, and remove the staple. 4 5 238 Clearing jams ENWW - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 241
6 6 Slide the stapler unit into the finisher. 7 Close the stapler-unit door. 7 7 Problem solving 239 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 242
General repeated jam problems Solution 1 Check the media specifications. (See"Selecting and using media" on page 77.) If the media is outside of the recommended specifications, problems can occur. 2 Check to see that media is correctly loaded in the trays and that all of the width guides are - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 243
a tray or a message that a previous print job is still in the printer memory), you can press (SELECT) to print or press CANCEL JOB to clear the job and eliminate the message. q If a message persists after you have performed all of the recommended actions, contact an HP-authorized service or support - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 244
Message ACCESS DENIED MENUS LOCKED BAD DUPLEXER CONNECTION FULL CANCELING... CHECKING PAPER PATH CHECKING PRINTER CHOSEN PERSONALITY NOT AVAILABLE alternates with READY CLEAN POST CHARGER CLEARING PAPER PATH CLOSE FRONT OR LEFT DOOR CLOSE LOWER RIGHT DOOR DETECTABLE SIZE IN TRAY - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 245
and reinstall the used. device. 3 Turn on the printer. 4 If the message continues, replace the disk with a new EIO hard disk. The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a nonexistent directory. Check the - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 246
the transfer not installed correctly. cleaner is installed. 2 Open the front doors and tap lightly on the waste toner bottle. Close the front doors and check to see if the error message goes away. 3 If the message persists, replace the cleaning kit. A job is sent that requires a specific - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 247
of using a non-HP print cartridge is not covered under the printer warranty. Turn the printer off, and then turn the printer on to clear the message. The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a nonexistent - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 248
No action necessary. no new files can be written to it. An error exists in the printer firmware flash. Resend a valid firmware image. The ROM disk had a critical failure and can no longer be used. Turn the printer off, and then turn the printer on to clear the message. The requested operation - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 249
stapler device is out of Replace the stapler cartridge. staples and needs to be refilled. TRAY X EMPTY alternates with READY The tray is out of media. Load the empty tray (X) to clear the message. If you do not load the specified tray, the printer will continue to print from the next available - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 250
. An error has occurred in one or 1 Turn the printer off, and more of the printer's supplies. then turn the printer on to The following are values of XX clear the message. and YY: 2 If this message persists, contact an HP-authorized XX service or support provider. 00 = memory is defective - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 251
specified slot print the transferred data. (X). An improper (Some data might be lost.) communications protocol might 2 Check the host be in use. configuration. If this message persists, contact an HP-authorized service or support provider. See "Customer support options worldwide" on page - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 252
with the printer (See "Printer drivers and software" on page 73) or download the latest HP driver for this printer at http://www.hp.com/support/ lj9500). 3 Press (SELECT) to clear the error message. (Data will be lost.) 4 If this message persists, contact an HP-authorized service or support provider - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 253
so that the printer will use a tray with the size that is required for the print job. 2 If the error does not clear, turn the printer off, and then turn the printer on. 3 If this message persists, contact an HP-authorized service or support provider. (See "Customer support options worldwide" on page - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 254
message persists, contact an HP-authorized service or support provider. (See "Customer support options worldwide" on page 325, or http://www.hp.com/support/ lj9500.) A problem exists with the printer 1 You might need to reseat or memory. The DIMM that replace the specified DIMM. caused the error - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 255
1 Press (SELECT). 2 If the error does not clear, turn the printer off, and then turn the printer on. 3 Try using a different printer driver or printing a smaller file. 4 If this message persists, contact an HP-authorized service or support provider. (See "Customer support options worldwide" on page - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 256
If turning the printer off and on does not resolve the 59.90 or 59.A0 error, remove and reinstall the image transfer cleaner. See "Replacing the image cleaning kit" on page 193. 3 If this message persists, contact an HP-authorized service or support provider. (See "Customer support options worldwide - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 257
, or go to http://www.hp.com/support/ lj9500.) A temporary printing error occurred. 1 Turn the printer off, reseat the duplexer, and then turn the printer on. 2 If this message persists, contact an HP-authorized service or support provider. (See "Customer support options worldwide" on page 325 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 258
that their long edge is the first to feed through the printer; 11-by-17 inch or A3-sized media are normally oriented in the trays so that their short edge is the first to feed through the printer. short edge print-quality problem long edge long edge short edge short edge letter- or - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 259
cartridges" on page 177 or "Image drums" on page 181 or "Image transfer kit" on page 185 or "Image cleaning kit" on page 192 or "Image fuser kit" on page 197. To order supplies, see "Ordering supplies" on page 175. q Print 10 more pages of your print job, or of another print job. The printer can - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 260
your local HP-authorized service and support center. See "Customer support options worldwide" on page 325 for more information. The print-quality-defect chart assumes the use of letter- or A4-size media that has moved through the printer long edge first. See "Solving print-quality problems" on page - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 261
pages to find information that can help you troubleshoot the problem. The print-quality-defect chart assumes the use of letter- or A4-size media that has moved through the printer long edge first. See "Solving print-quality problems" on page 256. An image that has no defects. See "Horizontal lines - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 262
toner" on page 266 See "White areas (dropouts)" on page 267 See "Media damage (wrinkles, curl, creases, tears)" on page 268 See "Specks or stray toner" on See "Skewed, stretched, or off- See "Misaligned colors" on page 269 center page" on page 270 page 270 260 Solving print-quality problems - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 263
operation and location requirements of the printer are met. See "Remove the printer from its packaging" on page 12. q For the latest information and problem-solving procedures, go to http://www.hp.com/support/lj9500. q Print the Print Quality Troubleshooting Pages and follow the diagnostic procedure - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 264
, open the front doors, and remove the toner collection bottle. Pull the transfer cleaner out a short distance, and then slide it gently but firmly into place, making sure that it is completely inside the printer and latched securely. For reference, see "Replacing the image cleaning kit" on page 193 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 265
slide it gently but firmly into place, making sure that it is completely inside the printer. For reference, see "Replacing the image transfer kit" on page 186, steps 3 and 10. q For the latest information and problem-solving procedures, go to http://www.hp.com/support/lj9500. 7 Problem solving 263 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 266
q Print the Print Quality Troubleshooting Pages (see "To print the Print Quality Troubleshooting Pages" on page 272) and follow the diagnostic procedure that is listed on the first page. q For the latest information and problem-solving procedures, go to http://www.hp.com/support/lj9500. 264 Solving - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 267
(see "To print the Print Quality Troubleshooting Pages" on page 272) and follow the diagnostic procedure that is listed on the first page. q For the latest information and problem-solving procedures, go to http://www.hp.com/support/lj9500. Loose toner q Make sure that the humidity, temperature - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 268
the printer and latched securely. For reference, see "Replacing the image cleaning kit" on page 193, steps 7 through 13. q Clean the image transfer belt. See "Cleaning the image transfer belt" on page 201. q For the latest information and problem-solving procedures, go to http://www.hp.com/support - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 269
Troubleshooting Pages" on page 272) and follow the diagnostic procedure that is listed on the first page. q For the latest information and problem-solving procedures, go to http://www.hp.com/support/lj9500. q Clean the image transfer belt. See "Cleaning the image transfer belt" on page 201. q Clean - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 270
printer. For reference, see "Replacing the image transfer kit" on page 186, steps 3 and 10. q Inspect the jam areas and remove any undetected jammed or torn media. See "Clearing jams from the input-tray areas" on page 215 and "Clearing jams from the duplexer" on page 223. q Make sure that the fuser - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 271
, open the front doors, and remove the toner collection bottle. Pull the transfer cleaner out a short distance, and then slide it gently but firmly into place, making sure that it is completely inside the printer and latched securely. For reference, see "Replacing the image cleaning kit" on page 193 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 272
any undetected jammed or torn media. See "Clearing jams from the input-tray areas" on page 215 and "Clearing jams from the duplexer" on page 223. q For the latest information and problem-solving procedures, go to http://www.hp.com/support/lj9500. Misaligned colors q Calibrate the printer. See "To - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 273
related to a defective or damaged part. Follow the diagnostic procedure on the first page. For more information about the solutions shown on the Print Quality Troubleshooting Pages, see "Replacing image drums" on page 182 and "Replacing the image fuser kit" on page 198. Procedure Page description - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 274
press (SELECT). (DOWN button) to scroll PQ TROUBLESHOOTING, and then Printer calibration Printer calibration helps ensure consistently good print quality. To calibrate the printer 1 Press (SELECT) to open the menus. scroll to CALIBRATE NOW, and then press 272 Solving print-quality problems ENWW - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 275
the roller on a clean, flat surface. CAUTION 3 Do not touch the black foam roller, and take care not to scratch the underside of the image transfer belt as you remove the roller from the printer. 3 Remove the green tongs and blue brush mounted on the inside of the right front door. 4 Slide the - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 276
the brush from the printer. 8 Remove the brush from the tongs by raising the snap on the back of the brush and pulling the brush away from the tongs. 9 Replace the tongs and brush on the inside of the right door. 10 Using one hand to support the underside of the transfer roller, 10 turn - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 277
q Make sure that the image transfer belt is inserted completely in the printer. q Make sure that the media tray guides are adjusted correctly for the media size you are using. (See "Configure the input trays" on page 39.) q Select the correct tray in the printer driver. q Make sure that the optional - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 278
amount of voltage. If a 110V printer is plugged into a 220V outlet, you might need to replace the power supply. Contact an HP-authorized service or support provider. (See "Customer support options worldwide" on page 325, or http://www.hp.com/support/lj9500. 276 Solving print-quality problems ENWW - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 279
you might not have pressed (SELECT) to save your new selection. The MANUALLY FEED [TYPE] [SIZE] message cannot be cleared. q Press (SELECT) to clear the message. q A previous print job might still be in the printer buffer. q Make sure that tray 1 has the correct media size loaded. (See "To load - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 280
sure that you are using the supported media weights and sizes. (See "Supported media sizes for input and output" on page 97.) q Remove the duplexer and make sure that no media remains in the printer. Stapler jams occur repeatedly. q Make sure that the job to be stapled is less than 5 mm (0.2 inch - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 281
custom media size defined in the printer driver or the software application are the same. (See "Configure the input trays" on page 39 for instructions to configure the trays for custom media.) q Make sure that the paper guides are touching the edges of the stack of media. 7 Problem solving 279 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 282
q If you are printing an. EPS file, try downloading the fonts that are contained in the. EPS file before printing. Use the HP LaserJet Utility (See "Printer drivers and software for Macintosh computers" on page 74). If the document is not printing with New York, Geneva, or Monaco fonts, go into the - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 283
to add more printer memory. The printer prints the wrong fonts q The font is not present in the printer and must be or formats. downloaded in your software application, or the proper font DIMM must be installed. Check your program to make sure that the correct printer driver has been installed - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 284
display for an error message. q If you are on a network, make sure that the computer is correctly configured and that no network problem exists (see your network administrator). q Check the line voltage to make sure that it is steady and within the printer specifications. Turn the printer off and - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 285
send the job again to print a PS error page. If this does not identify the problem, try installing more memory (see "Installing memory" on page 207). A PS (PostScript) error page prints. q Make sure that the print job is a PS job. q Check the printer setup in your software application to make sure - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 286
and reinstall the duplexer. Turn the printer on. q Make sure that the duplexer has been configured in the printer driver. q Make sure that you have installed the duplexer for the HP color LaserJet 9500, not the duplexer for the HP LaserJet 9000. Turn the printer off and verify that the hard disk is - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 287
software application is set up, which printer driver you are using, and how much traffic is on the network. See the HP color LaserJet 9500 series printer start guide for configuration information. q You might need to add more memory (See "Determining memory requirements" on page 206). Check that - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 288
IRDA symbol on the device, or see the computer user guide for IRDA specifications. q Make sure that the operating system on your computer includes a FIR driver and that your program software application uses a compatible printer driver. (Note that complex pages take longer to print.) q Position the - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 289
on both sides. q Print a configuration page to make sure that the duplexer is installed properly (See "Configuration page" on page 291). q Make sure that the duplexer has been configured in the printer driver (see "Configure the printer and the default settings" on page 54). 7 Problem solving 287 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 290
, do this before you select the printer in the Chooser. If you rename the printer after selecting it in the Chooser, you will have to go back into the Chooser and reselect it. Use the Printer Name feature in the HP LaserJet Utility settings to rename the printer. 288 Selecting an alternate PPD - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 291
Check the Jetdirect Configuration Page for the message I/O CARD READY. (To print a configuration page, see "To print information pages" on page 290.) For troubleshooting information, see the HP Jetdirect administrator's guide on the printer software CD-ROM. HP Jetdirect 10/100Base-TX print server If - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 292
page. q Supplies status page q Usage page q PCL or PS font list q File directory page On the Diagnostics menu: q Event log q Troubleshooting diagnostic pages q Paper Path Test q Color Band Test Use the following procedure to print these information pages. Then, see the specific sections that follow - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 293
printer settings, to help troubleshoot printer problems, or to verify installation of optional accessories such as memory (DIMMs), media trays, and printer languages. If an HP Jetdirect print server is installed, an HP EIO slot. 4 Memory lists the printer memory information, PCL Driver Work Space ( - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 294
will print with the configuration page. The Jetdirect page contains the following information: 1 2 3 1 HP Jetdirect Configuration lists the printer status, model number, hardware firmware version, port select, port configuration, auto negotiation, manufacturing identification, and manufactured date - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 295
, the total number of pages that have been processed with each cartridge, the print cartridge serial number and HP part number, and an indication of when the cartridges have reached low status in the cartridge life cycle. 3 Image Drum Information lists the amount of life remaining in each of the - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 296
cleaning kit has to be replaced, and the HP part number. 4 Image Fuser Kit Information lists the amount of life remaining in the image fuser kit, the estimated number of pages remaining before the image fuser kit has to be replaced, and the HP part number. 5 Warranty Note appears if the printer - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 297
the series of HP LaserJet printer in use. 2 Usage Totals lists the types of pages that have been printed, the number of single- sided pages printed, the number of duplexed pages printed, and the total number of pages printed. 3 Coverage describes the amount of toner used on a page. 7 Problem solving - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 298
installed in the printer. (The font lists also show which fonts are resident on a hard disk or flash Downloaded fonts that stay resident in the printer until other fonts are downloaded to replace them or until the printer is turned off. • INTERNAL: Fonts that reside permanently in the printer - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 299
lists the name of the file. Files in a subdirectory are listed immediately after the directory line. The files are not necessarily listed in alphabetic order. 7 Problem solving 297 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 300
occurred. 4 Event shows the internal error code for each error. 5 Serial Number shows the serial number of the printer. 6 Description or Personality indicates whether the error occurred because a problem within a printer personality or as a result of a printer jam. To print an event log 1 Press - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 301
to verify that various paper paths are working properly or to troubleshoot problems with the tray configuration. To print a paper-path test 1 Press ( button) or (DOWN button) to select the input tray you want to test, the output bin, the duplexer (if available), and number of copies. Press (SELECT - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 302
versions of its firmware as they become available. To obtain the latest firmware, go to http://www.hp.com/support/lj9500 and follow the instructions on the screen. To download firmware updates easily to one or to many printers, use the HP Web Jetadmin software (go to http://www.hp.com/go/webjetadmin - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 303
A Specifications CAUTION Printer specifications Physical specifications Specification HP color LaserJet 9500n Height 887 mm (34.9 in) Width 1,505 mm (59.3 in) Depth (body) 1,222 mm (48.1 in) Weight (without print cartridges 100 kg (221 lb) and image drums) HP color LaserJet 9500hdn 1, - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 304
HP color LaserJet 9500n 722 Watts 171 Watts 69 Watts 39 Watts - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 305
LpAm = 50 dB(A) PowerSave essentially inaudible essentially inaudible Values subject to change; see http://www.hp.com/support/lj9500 for current information. To conform with Blue Angel specifications, place printers with a sound power equal to or greater than 63 dB in a separate room or cubicle - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 306
304 Printer specifications ENWW - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 307
DEVICE, DIAGNOSTICS, and SERVICE. You can perform most routine printing tasks from the computer by using the printer driver or software application. for the printer. (Default values are listed in the "Item" column.) For more information about an optional HP output device, see the user guide that came - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 308
Handling menu to set media type (and size if not detected) for each printer tray. q Administrators use the Configure Device menu to set defaults, I/O ports, diagnostics the Diagnostics menu to perform tests grouped by print quality, jam clearance, and isolation of field-replaceable parts. 306 ENWW - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 309
Retrieve Job menu Note If no private, stored, quick copy, or proof and hold jobs are on the printer hard disk or in RAM memory, the message NO STORED JOBS appears when the menu is selected. See "To print a stored job" on page 144 for more information. . Item Explanation USER 1 (X1) USER 2 ( - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 310
supply in the printer. The printer returns to the online READY state when the page is completed. SUPPLIES STATUS Shows a scrollable list of supplies and the status of each supply on the control panel. The printer is available only if a hard disk is installed. The printer returns to the online READY - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 311
menu When paper-handling settings are correctly configured at the control panel, you can print by choosing the type and size of media in the printer driver or software application. For more information, see "Configure the input trays" on page 39 and see "Selecting and using media" on page 77. Item - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 312
Item TRAY CUSTOM Values UNIT OF MEASURE X DIMENSION Y DIMENSION Explanation This message appears when the custom switch is in the CUSTOM position and you select CUSTOM from the list of media sizes. The values listed are available - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 313
keypad to specify the number of copies. Note It is best to set the number of copies at the control panel rather than the printer driver or software application, because the control panel settings override the printerdriver and software-application settings. This value is used only if no paper type - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 314
dimensions of the custom paper size by using the ruler labels in the trays. STANDARD OUTPUT FACE UP OPTIONAL BIN Use this item to configure the It is best to set the duplex option in the printer driver or software application. (Printer-driver and softwareapplication settings override control panel - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 315
. The message, MANUALLY FEED [PAPER SIZE], then appears on the control panel. For more information, see "Customizing the operation of tray 1" on page 139. Use this item to select the version of Courier font to use: REGULAR is the internal Courier font available on the HP LaserJet 4 Series and later - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 316
the font selected. PC-8 Select any one of several available symbol sets at the printer control panel. A symbol set is a unique grouping of all the characters in text, no job control). Some environments, such as UNIX, indicate a new line by using only the line feed control code. Use this option to - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 317
information, see "Using the printer driver" on page 119. Item Values Explanation ADJUST COLOR -6 to +6 Modify high-density and low-density halftone settings for each color. SET REGISTRATION PRINT TEST PAGE SOURCE ADJUST TRAY 1 ADJUST TRAY 2 ADJUST TRAY 3 ADJUST TRAY 4 (if installed) Use this - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 318
opens its own submenu: USE REQUESTED TRAY q EXCLUSIVELY. The printer does not automatically select another tray when you indicate that a specific tray should be used. q FIRST. The printer pulls media from another tray if the specified tray is empty. MANUALLY FEED PROMPT q ALWAYS. You are prompted - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 319
a paper tray, or open any door, the printer automatically exits staples, set AUTO CONTINUE=OFF. Use this item to determine how the printer functions when sensors report a low-supply situation. CONTINUE: The printer continues to print while the SUPPLIES LOW message appears. STOP: The printer - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 320
does not reprint pages following a jam. Printing performance might be increased with this setting. Use this item to determine how the RAM disk is configured. This item appears only if no optional hard disk is installed and the printer has at least 8 megabytes (MB) of memory. OFF: The RAM disk is - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 321
Setup submenu appears when the printer has a 3,000-sheet stapler, 3,000-sheet stapler/stacker, or multifunction finisher attached. The menu items parallel port (IEEE-1284). This setting allows the printer to send status readback messages to the computer. (Turning the parallel advanced functions - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 322
HP Jetdirect print server, is installed in an EIO slot on the printer. The items in the menu depend on the particular accessory installed. If the printer contains an HP (MAC) MANUAL. Provides access to parameters that can be manually configured at the printer control panel. If selected, the MANUAL - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 323
itself to match the network's link speed and communication mode. If it fails, 100TX HALF is set. 10T HALF: 10Mbps, half-duplex operation. 10T FULL: 10 Mbps, full-duplex operation. 100T HALF: 100 Mbps, half-duplex operation 100T FULL: 100 Mbps, full-duplex operation B Control panel menus 321 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 324
, and no asterisk appears next to any item when you use the POWERSAVE TIME menu item. The default value for POWERSAVE is ON. Notifies the printer that a new supply kit has been installed. Only supplies that the printer cannot detect appear. 322 Configure Device menu ENWW - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 325
covers five areas: paper path, trays, doors, environment, and toner density. COMPONENT TEST TRANSFER MOTORS BELT ONLY DEVELOPER MOTORS CARTRIDGE MOTORS YELLOW LASER SCANNER MAGENTA LASER SCANNER CYAN LASER SCANNER BLACK LASER SCANNER FUSER MOTOR TRAY PICKUP PREREGISTRATION REGISTRATION FACE UP - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 326
power supplies. The test includes printing a bar pattern that contains specific colors. The Color Band Test page should be printed on 11 by 17 or A3 paper, if available. If not, letter or A4 paper should be used. Evidence of arcing might not appear until a series - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 327
to find upper-right corner of the front doors of the printer serial number inside the front doors, in the lower-right corner brand and model of your computer operating system of your computer version of printer driver configuration page and an event log print quality troubleshooting pages see - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 328
questions (FAQ), troubleshooting help, information about printer maintenance and use, manuals, a community forum, and updates for printer drivers and printer software. E-mail For the quickest response, visit http://www.hp.com/support/lj9500 and click contact support. E-mail support is in English - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 329
Care Service and HP Customer Support group. See "Customer support options worldwide" on page 325. Spare parts and supplies availability Spare parts and supplies for this product will be available for at least five years after production has stopped. Color print cartridge/image drum warranty This HP - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 330
sale of any rights in the Software. HP's third party suppliers may protect their rights in the event HP with reasonably detailed information regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation of the Software. Transfer - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 331
U.S. Government Restricted Rights The Software and any accompanying documentation have been developed entirely regulation or contract clause), whichever is applicable. You have only those rights provided for such Software and any accompanying documentation by the applicable FAR or DFARS clause or the - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 332
cartridges, image drums, and fuser) can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy-to-use and free takeback program is available in more than 48 countries/regions. Multilingual program information and instructions are included in every new HP LaserJet - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 333
the world's landfills. The HP LaserJet print cartridges and supplies are collected and bulk-shipped to our resource and recovery partners, who disassemble the cartridge. After a thorough quality inspection, selected parts are reclaimed for use in new cartridges. The remaining materials are separated - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 334
332 Environmental product stewardship program ENWW - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 335
features 57 full, error messages 242 installing left 18 jams, clearing 227 jams, locating 214 locating 122 paper path test 299 paper sizes and weights supported 98 troubleshooting 279 black and white (grayscale) printing 157 black color settings 158 black print cartridge. See print cartridges blank - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 336
fuser input 273 image transfer belt 201 kit for printer 174, 175 post charger 205 toner from clothing 24 cleaning brush 273 Clear button on control panel 61 clearable warnings, setting 317 clearing control panel entries 61 clearing media jams duplex printing accessory 223 frequent 240 left door - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 337
panel 60 downloading files and fonts 50, 75 firmware 300 fonts 161 HP Web Jetadmin 171 printing system software 47 sample model scripts for UNIX 47 drivers. See printer drivers dropouts, troubleshooting 267 drums. See image drums duplex printing accessory capacity 57 error messages 242 installing - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 338
specifications printer 15, 303 storing media 113 environmental stewardship program 58, 330 equivalence table, paper 100 error messages alphabetical list 242 customizing for control panel 75 HP Printer Status and Alerts 168 numerical list 248 settings 317 supplies low or out 173 troubleshooting - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 339
matte finish 96 gray color settings 158 grayscale printing 157 green lever, troubleshooting 275 guides, adjusting for trays 30 H halftone settings 157, 158, 315 hard disk accessory available in printer models 11 bad transmission error 250 buffer overflow errors 249 EIO menu 320 error messages 243 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 340
164 fonts on hard disk accessory 164 fonts on printer 161 HP Paper Sample Guide 20 image cleaning kit 193 image drums 27, 182 image fuser kit 198 image transfer kit 186 left output bin 18 Macintosh printing system software 50 memory 207 PPDs 50 print cartridges 24, 179 printer 11 printing system - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 341
75 HP LaserJet Utility 75 installing printing system software 50 operating systems supported 73 printer drivers and software included 74 renaming printer 288 uninstalling software 52 magenta print cartridge. See print cartridges manual feed selecting 139 settings 313, 316 troubleshooting 277 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 342
information 166 troubleshooting 278 Windows sharing 48 zone assignment 50, 75 Neutral Grays setting 158 newsletters, recommended media 92 noise specifications 303 non-HP media 77 print cartridges 177, 245 supplies 173 nonvolatile memory errors 254 340 Novell NetWare 292 installation support 47 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 343
types supported 88, 89 weight equivalence table 100 paper guides on trays, adjusting 30 Paper Handling menu 309 paper handling users LED 67, 68 paper input trays. See tray 1; tray 2; tray 3; tray 4 paper jams. See jams paper path test 299, 323 parallel connections connecting cable 44 error messages - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 344
website 293 refilling staples 22 registration, tray 153, 315 relocating the printer 56 removing packaging 12, 13 renaming printer from Macintosh Chooser 288 repair assistance 326 replacing image cleaning kit 193 image drums 182 image fuser kit 198 image transfer kit 186 print cartridges 179 reports - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 345
206 size, printer 16 sizes, media custom 41, 81 default 312 standard 80 supported 97 tray selection 106, 107 tray settings 39, 40 unexpected error message 251 skewed images 270 slots DIMM 206, 207 installed personalities and options 291 slow printing, troubleshooting 280, 285 smeared toner 266 soft - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 346
101 image drums 181 image transfer kit 185 media 113 print cartridges 178 printer 303 streaks, troubleshooting 261 stretched images 270 Sun Solaris, sample model scripts 47 supplies availability 327 error messages 248 life expectancies 174 low or out message 173 notifying printer of new supply kit - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 347
by 106 tray settings 39, 79 unexpected error message 251 U unexpected size or type error messages 251 uninstalling software Macintosh 52 Windows 52 UNIX downloading printer drivers 76 sample model scripts 47 Up button on control panel 60 UPC bar codes, using 164 upgrading firmware 300 memory 206 - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 348
) 331 ordering supplies from IESO 176 paper specifications 77 printer drivers 76 printing system software 47 recycling information 331 sample model scripts for UNIX 47 software utilities 73 support 326 Windows software 59 weight paper 97, 100 printer 15, 301 white areas, troubleshooting 267 white - HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 349
- HP 9500hdn | HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 350
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color LaserJet 9500n
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color LaserJet 9500hdn