HP 9500hdn HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 116

Media-related print-quality issues The table lists print-quality issues that might be related to the media that is used. If you encounter a print-quality problem that is not listed here, or the recommended actions do not solve the problem, see "Solving print-quality problems" on page 256. Table 8. Media-related print-quality issues Issue Recommended action Marks on the edge of the media This can be caused by certain thin, rough media, and some coated (glossy or very smooth) media effect. The marks can be dark or light. q Use media that the printer supports (see "Supported types of media" on page 88). q Keep media in its packaging, unopened, until use. q Make sure that the media type uses the proper print mode (see "Print modes" on page 108). Uneven color coverage This can be caused by rough media or by using the wrong media type. q Use media that the printer supports (see "Supported types of media" on page 88). q Make sure that the correct type is set. If in doubt, use the type for a heavier media (see "Determining media type" on page 96). q If the issue persists, it might be necessary to adjust the transfer rate (see "Optimize" on page 111). Missing toner This usually occurs because the wrong type is set for the media. q Make sure that the correct type is set (see "Determining media type" on page 96). q Use media that the printer supports (see "Supported types of media" on page 88). q Keep media in its packaging, unopened, until it is to be used. q If the issue persists, it might be necessary to adjust the transfer rate (see "Optimize" on page 111). 114 Media-related print-quality issues ENWW