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HP 9500hdn HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 286

Communication issues

UPC - 808736429689

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Communication issues Situation Data from a previous print job remains in the printer buffer. The data light is flashing, but nothing prints. The printer does not recognize the duplexer. The printer does not recognize the hard disk. The printer does not recognize tray 4 (tray 4 does not appear on the Configuration Page). The printer does not recognize the stacker, stapler/stacker, or multifunction finisher (the output device does not appear on the Configuration Page). The printer-interface problems occur. The printer is ready, but is not receiving data (the Data light does not blink). Solution q Make sure that you are using the correct printer driver. q A complex print job might still be processing. q Make sure that the printer is not paused. Make sure that PROCESSING JOB appears on the control panel. q Check for a LOAD PAPER message on the printer control panel. (See "Load media in the input trays" on page 29.) q Make sure that you are using the correct printer driver. q A complex print job might still be processing. q Make sure that the printer is not paused. Make sure that PROCESSING JOB appears on the control panel. q Print a configuration page to make sure that the duplexer is installed correctly (See "Configuration page" on page 291). q Turn the printer off. Remove and reinstall the duplexer. Turn the printer on. q Make sure that the duplexer has been configured in the printer driver. q Make sure that you have installed the duplexer for the HP color LaserJet 9500, not the duplexer for the HP LaserJet 9000. Turn the printer off and verify that the hard disk is inserted correctly and is securely fastened. Turn the printer on. q Make sure that the power cord is plugged into tray 4 q Turn the printer off and then back on. Check the cable connection to the output device. Make sure that it is correctly connected at both ends. Print a configuration page from the printer control panel to verify that the interface configurations that are shown on the printout match those on the host computer (See "Configuration page" on page 291). q Check for loose I/O cable connections at the printer and computer or network port. q Try your I/O cable on a system that you know works correctly. q Make sure that the correct interface cable was selected and is securely connected to both the printer and the computer. If the cable is not correctly configured, see the HP color LaserJet 9500 series printer start guide for configuration information. q If the printer is connected to a network, print a Jetdirect configuration page to check for interface or network problems (See "Configuration page" on page 291). 284 Solving print-quality problems ENWW

Section	Page
Printer setup	13
Introduction	13
Step 1. Remove the printer from its packaging	14
Step 2. Remove the packing materials	15
Step 3. Check the contents of the box	16
Step 4. Prepare the location	17
Step 5. Install the left bin	20
Step 6. Identify the printer parts	21
Step 7. Install the HPPaper Sample Guide (optional)	22
Step 8. Install accessories	23
Load staples	24
Step 9. Install the four print cartridges	26
Step 10. Install the transfer cleaner	27
Step 11. Install the toner collection bottle	28
Step 12. Install the four image drums	29
Step 13. Load media in the input trays	31
Step 14. Change the control panel overlay (optional)	36
Step 15. Understand the printer control panel	37
Control panel	37
Understand the supplies-status indicators	38
Step 16. Connect the power cable and turn on the printer	39
Configure the control panel display language	40
Configure the input trays	41
Step 17. Print a demo page to verify that the printer is working	45
Step 18. Connect the printer interface cable	46
Step 19. Print a configuration page to verify that the setup is correct	48
Step 20. Install the printer software	49
Installing Windows® printing system software for networks	49
Installing Windows printing system software for direct connections	50
Installing the software after the parallel cable has been connected	51
Installing the Macintosh printing system software for networks	52
Uninstalling the software	54
Step 21. Print a test page to verify the installation of the driver	55
Step 22. Configure the printer and the default settings	56
Configuring the printer	56
Setting the printer’s defaults	57
Relocating the printer	58
Before you move the printer	58
After the printer is in its new location	58
Printer basics	59
Features and benefits of the printer	59
Control panel	62
Interpreting indicator lights	64
Using control panel menus	64
Interpreting the lights on the accessories	68
Using the supplies status indicators	69
Using the control panel help	70
Output devices	71
Multifunction finisher	71
3,000-sheet stapler/stacker	73
3,000-sheet stacker	74
Printer drivers and software	75
Printer drivers and software for Windows	75
Printer drivers and software for Macintosh computers	76
Additional printer drivers	78
Selecting and using media	79
Selecting high-quality media	79
Ordering supported media	80
Setting media type and size	81
Media type	81
Standard media size	82
Custom media size	83
Orienting media	85
Supported types of media	90
Recommended media	91
Selecting media for your document	94
Determining media type	98
Supported media sizes for input and output	99
Paper-weight equivalence	102
Envelopes	103
Label construction	104
Card stock construction	104
Printing on letterhead, prepunched paper, or preprinted paper (single-sided)	104
Printing on labels	105
Printing on transparencies	105
Printing on heavy paper and card stock	106
Glossy media	107
Printing by type and size of media	108
Benefits of printing by type and size of media	108
Custom versus Any Custom	109
Advanced settings	110
Print modes	110
Optimize	113
Storing media	115
Media-related print-quality issues	116
Printing	121
Using the printer driver	121
Opening the printer driver	122
Changing the settings for a print job	122
Changing default settings	122
Selecting the output bin	124
Selecting an output bin	125
Using the optional finisher or stapler/stacker	126
Selecting the stapler	126
Printing on both sides of paper (duplexing)	128
Printing on envelopes	130
Printing on envelopes	131
Printing on special media	132
Printing on letterhead, prepunched paper, or preprinted paper (single-sided)	132
Printing on labels	132
Printing on transparencies	133
Printing on heavy paper and card stock	133
Creating the effect of a full-bleed image	135
Printing watermarks	136
Printing a cover or a different first page	137
Add a blank page (job separator page) or back cover to the end of a print job	138
Add a blank page to the beginning of all print jobs (job separator page)	138
Printing multiple pages on one side of a sheet of paper	140
Customizing the operation of tray 1	141
Printing from tray 1 when the loaded paper is requested	141
Manually feeding paper from tray 1	141
Job storage features	142
Private jobs	143
Stored jobs	145
QuickCopy jobs	147
Proof and hold jobs	149
Printing with the optional HP Fast InfraRed Receiver	151
Setting up to print with Windows (all versions)	151
Setting up to print with Macintosh computers	151
Printing a job	152
Interrupting and resuming printing	152
Printing a booklet	153
Setting registration	155
Using color and fonts	157
Using color	157
HP ImageREt 4800	158
Managing color	159
Matching colors	161
Four-color printing (CMYK)	162
Using fonts	163
Installing fonts	163
Understanding the printer font defaults	163
Selecting fonts	164
Selecting PCL fonts at the printer control panel	164
Printing a list of available printer fonts	164
Using PostScript fonts	165
Using fonts on a network	165
Adding support for fonts to an optional printer hard disk or flash DIMM	165
Using special effects with typefaces (Windows only)	166
Managing the printer	167
Embedded Web server	167
Using Printer Status and Alerts	170
Managing and configuring printer drivers	172
HP Web Jetadmin software plug-in	172
Customization utility	173
Checking supplies levels	174
Using level indicators	174
Interpreting control panel messages	175
Life-expectancy of supplies	176
Ordering supplies	177
Ordering directly through the embedded Web server	178
Ordering through the Internet-Enabled Supplies Ordering Feature	178
Print cartridges	179
Replacing print cartridges	181
Image drums	183
Replacing image drums	184
Image transfer kit	187
Replacing the image transfer kit	188
Image cleaning kit	194
Replacing the image cleaning kit	195
Image fuser kit	199
Replacing the image fuser kit	200
Cleaning procedures	203
Cleaning the image transfer belt	203
Cleaning the post charger	207
Printer memory and expansion	208
Printer memory	208
EIO cards and mass storage	213
Problem solving	215
Overview	215
Clearing jams	216
Clearing jams from the input-tray areas	217
Clearing jams from the door areas	220
Clearing jams from the duplexer	225
Clearing jams from the output areas	227
Solving repeated media jams	242
Understanding printer messages	243
Interpreting control panel messages	244
Solving print-quality problems	258
Print-quality procedures	259
Solving persistent print-quality problems	260
Print Quality Troubleshooting Pages	273
Printer calibration	274
Cleaning the fuser input	275
Solving printer problems	277
Selecting an alternate PPD (Macintosh only)	290
Communicating with an HP Jetdirect print server	291
Checking the printer configuration	292
Menu map	292
Configuration page	293
Jetdirect page	294
Supplies status pages	295
Usage page	297
PCL or PS font list	298
File directory page	299
Event log page	300
Printing a paper-path test	301
Firmware updates	302
Specifications	303
Printer specifications	303
Physical specifications	303
Power requirements and circuit capacity	303
Power consumption	304
Acoustical specifications	305
Operating and storage environment	305
Control panel menus	307
Retrieve Job menu	309
Information menu	310
Paper Handling menu	311
Configure Device menu	313
Printing submenu	313
Print Quality submenu	317
System Setup submenu	318
Output Setup submenu	321
I/O submenu	321
Resets submenu	324
Diagnostics menu	325
Support information	327
Customer support options worldwide	327
Information from the printer	327
Customer support and printer repair assistance	328
Warranties and license	329
Extended warranty	329
Color print cartridge/image drum warranty	329
HP software license terms	330
Environmental product stewardship program	332
Protecting the environment	332
Index	335
Symbols	335
Numbers	335
A	335
B	335
C	336
D	337
E	337
F	338
G	339
H	339
I	339
J	340
K	340
L	340
M	341
N	342
O	342
P	342
Q	344
R	344
S	345
T	346
U	347
V	347
W	348
X	348
Y	348

Match case Limit results 1 per page

284

Solving print-quality problems

ENWW

Communication issues

Situation

Solution

Data from a previous print job

remains in the printer buffer.

●

Make sure that you are using the correct printer driver.

●

A complex print job might still be processing.

●

Make sure that the printer is not paused. Make sure that

PROCESSING JOB

appears on the control panel.

●

Check for a

LOAD PAPER

message on the printer control

panel. (See

“Load media in the input trays” on page 29

The data light is flashing, but

nothing prints.

●

Make sure that you are using the correct printer driver.

●

A complex print job might still be processing.

●

Make sure that the printer is not paused. Make sure that

PROCESSING JOB

appears on the control panel.

The printer does not recognize

the duplexer.

●

Print a configuration page to make sure that the duplexer

is installed correctly (See

“Configuration page” on

page 291

●

Turn the printer off. Remove and reinstall the duplexer.

Turn the printer on.

●

Make sure that the duplexer has been configured in the

printer driver.

●

Make sure that you have installed the duplexer for the

HP color LaserJet 9500, not the duplexer for the

HP LaserJet 9000.

The printer does not recognize

the hard disk.

Turn the printer off and verify that the hard disk is inserted

correctly and is securely fastened. Turn the printer on.

The printer does not recognize

tray 4

(tray 4 does not appear on the

Configuration Page).

●

Make sure that the power cord is plugged into tray 4

●

Turn the printer off and then back on.

The printer does not recognize

the stacker, stapler/stacker, or

multifunction finisher (the output

device does not appear on the

Configuration Page).

Check the cable connection to the output device. Make sure

that it is correctly connected at both ends.

The printer-interface problems

occur.

Print a configuration page from the printer control panel to

verify that the interface configurations that are shown on the

printout match those on the host computer (See

“Configuration

page” on page 291

The printer is ready, but is not

receiving data (the Data light

does not blink).

●

Check for loose I/O cable connections at the printer and

computer or network port.

●

Try your I/O cable on a system that you know works

correctly.

●

Make sure that the correct interface cable was selected

and is securely connected to both the printer and the

computer. If the cable is not correctly configured, see the

HP color LaserJet 9500 series printer start

guide for

configuration information.

●

If the printer is connected to a network, print a Jetdirect

configuration page to check for interface or network

problems (See

“Configuration page” on page 291