HP 9500hdn HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 271

Specks or stray toner q Make sure that the humidity, temperature, and other operation and location requirements of the printer are met. See "Remove the printer from its packaging" on page 12. q Make sure to use supported media. See "Supported types of media" on page 88. Use different supported media or use supported media from a previously unopened package. q Make sure that the media type and size for the tray are set at the control panel. See "Setting media type and size" on page 79. q Calibrate the printer. See "To calibrate the printer" on page 272. q Make sure that the transfer cleaner is seated correctly. To do this, open the front doors, and remove the toner collection bottle. Pull the transfer cleaner out a short distance, and then slide it gently but firmly into place, making sure that it is completely inside the printer and latched securely. For reference, see "Replacing the image cleaning kit" on page 193, steps 7 through 13. q Print the Print Quality Troubleshooting Pages (see "To print the Print Quality Troubleshooting Pages" on page 272) and follow the diagnostic procedure that is listed on the first page. q For the latest information and problem-solving procedures, go to http://www.hp.com/support/lj9500. 7 Problem solving 269