HP 9500hdn HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 118

Table 8. Media-related print-quality issues Issue Recommended action Toner on the back of the page This can occur under these conditions: q Prepunched paper is being used, and the toner has leaked through the holes. Make sure that the toner coverage on the page does not overlap the prepunched holes. q An incorrect custom size is set for the media. Measure the media and set the size at the control panel (see "Setting media type and size" on page 79). q After a jam, toner from the jammed media might have remained in the printer. Print a few more pages in order to remove the excess toner. Smeared toner This occurs because the wrong type is set for the media or because the inks used on a preprinted form melt under the temperature of the fuser. q Make sure that the correct type is set (see "Determining media type" on page 96). q Use media that the printer supports (see "Supported types of media" on page 88). q Make sure that the media and inks used on preprinted forms used in this printer can withstand temperatures as high as 200° C (392° F), the maximum temperature for the printer. Excessive curl Note that heavy toner coverage can cause a page to curl. The curl will relax after a few minutes. In humid conditions, the curl might require up to 60 minutes to relax completely. If the curl does not relax after this amount of time, make sure that you are using media that is supported by the printer (see "Supported types of media" on page 88). 116 Media-related print-quality issues ENWW