HP 9500hdn HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 267

Fingerprints and media dents q Make sure to use supported media. See "Supported types of media" on page 88. Use different supported media or use supported media from a previously unopened package. q Make sure that the media you are using does not have any wrinkles or dents from handling, and that the media is not contaminated with visible fingerprints or other foreign substances. q Print the Print Quality Troubleshooting Pages (see "To print the Print Quality Troubleshooting Pages" on page 272) and follow the diagnostic procedure that is listed on the first page. q For the latest information and problem-solving procedures, go to http://www.hp.com/support/lj9500. Loose toner q Make sure that the humidity, temperature, and other operation and location requirements of the printer are met. See "Remove the printer from its packaging" on page 12. q Make sure to use supported media. See "Supported types of media" on page 88. Use different supported media or use supported media from a previously unopened package. q Make sure that the media type and size for the tray are set correctly at the control panel. See "Setting media type and size" on page 79. q Make sure that the media is loaded correctly, the size guides are touching the edges of the stack of media, and the custom-media lever is set appropriately. See "Load media in the input trays" on page 29 and "Configure the input trays" on page 39. q Make sure that the media you are using does not have any wrinkles or dents from handling, and that the media is not contaminated with foreign substances. q For the latest information and problem-solving procedures, go to http://www.hp.com/support/lj9500. 7 Problem solving 265