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HP 9500hdn HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 277

Solving printer problems, Printer hardware issues

UPC - 808736429689

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Solving printer problems Printer hardware issues Situation The printer makes a noticeable pop sound when it turns on. A printer door does not close. The control panel display is blank, and the internal fans are not running. The printer is turned on, but the internal fans are not running. The green lever does not rotate up. The printer does not print from tray 2, tray 3, or tray 4. Tray 4 does not work. Solution q This is normal. The sound results from the printer mechanism designed to improve print quality and facilitate the clearing of media jams. q Firmly close the printer doors. q Check to make sure that all of the levers and handles (colored blue and green) are in the correct position. q Make sure that the printer power is on. q Make sure that the printer is plugged into a working alternating current (ac) power outlet. q Press all of the buttons individually to see if one is stuck; contact your HP-authorized service representative if this does not work. q Make sure that the line voltage is correct for the printer power configuration. (See the plate next to the power receptacle on the back of your printer for the voltage requirements.) q If you are using a power strip and its voltage is not within specification, plug the printer directly into a working ac outlet. q Make sure that the image drums are completely inserted in the printer and the image-drum door is closed securely. q Make sure that the transfer cleaner is completely inserted in the printer and latched in place. q Make sure that the transfer roller is inserted completely in the printer. q Make sure that the image transfer belt is inserted completely in the printer. q Make sure that the media tray guides are adjusted correctly for the media size you are using. (See "Configure the input trays" on page 39.) q Select the correct tray in the printer driver. q Make sure that the optional trays are configured correctly on the Device Setting or Configuration tab in the printer driver. See "Configure the printer and the default settings" on page 54 q Make sure that the power cord is firmly plugged in to both the printer and the power receptacle. Remove and reconnect the power cord. q If the problem persists, you might need to replace the cable that connects the tray to the printer. q See "Printer does not print from tray 2, tray 3, or tray 4.". 7 Problem solving 275

Section	Page
Printer setup	13
Introduction	13
Step 1. Remove the printer from its packaging	14
Step 2. Remove the packing materials	15
Step 3. Check the contents of the box	16
Step 4. Prepare the location	17
Step 5. Install the left bin	20
Step 6. Identify the printer parts	21
Step 7. Install the HPPaper Sample Guide (optional)	22
Step 8. Install accessories	23
Load staples	24
Step 9. Install the four print cartridges	26
Step 10. Install the transfer cleaner	27
Step 11. Install the toner collection bottle	28
Step 12. Install the four image drums	29
Step 13. Load media in the input trays	31
Step 14. Change the control panel overlay (optional)	36
Step 15. Understand the printer control panel	37
Control panel	37
Understand the supplies-status indicators	38
Step 16. Connect the power cable and turn on the printer	39
Configure the control panel display language	40
Configure the input trays	41
Step 17. Print a demo page to verify that the printer is working	45
Step 18. Connect the printer interface cable	46
Step 19. Print a configuration page to verify that the setup is correct	48
Step 20. Install the printer software	49
Installing Windows® printing system software for networks	49
Installing Windows printing system software for direct connections	50
Installing the software after the parallel cable has been connected	51
Installing the Macintosh printing system software for networks	52
Uninstalling the software	54
Step 21. Print a test page to verify the installation of the driver	55
Step 22. Configure the printer and the default settings	56
Configuring the printer	56
Setting the printer’s defaults	57
Relocating the printer	58
Before you move the printer	58
After the printer is in its new location	58
Printer basics	59
Features and benefits of the printer	59
Control panel	62
Interpreting indicator lights	64
Using control panel menus	64
Interpreting the lights on the accessories	68
Using the supplies status indicators	69
Using the control panel help	70
Output devices	71
Multifunction finisher	71
3,000-sheet stapler/stacker	73
3,000-sheet stacker	74
Printer drivers and software	75
Printer drivers and software for Windows	75
Printer drivers and software for Macintosh computers	76
Additional printer drivers	78
Selecting and using media	79
Selecting high-quality media	79
Ordering supported media	80
Setting media type and size	81
Media type	81
Standard media size	82
Custom media size	83
Orienting media	85
Supported types of media	90
Recommended media	91
Selecting media for your document	94
Determining media type	98
Supported media sizes for input and output	99
Paper-weight equivalence	102
Envelopes	103
Label construction	104
Card stock construction	104
Printing on letterhead, prepunched paper, or preprinted paper (single-sided)	104
Printing on labels	105
Printing on transparencies	105
Printing on heavy paper and card stock	106
Glossy media	107
Printing by type and size of media	108
Benefits of printing by type and size of media	108
Custom versus Any Custom	109
Advanced settings	110
Print modes	110
Optimize	113
Storing media	115
Media-related print-quality issues	116
Printing	121
Using the printer driver	121
Opening the printer driver	122
Changing the settings for a print job	122
Changing default settings	122
Selecting the output bin	124
Selecting an output bin	125
Using the optional finisher or stapler/stacker	126
Selecting the stapler	126
Printing on both sides of paper (duplexing)	128
Printing on envelopes	130
Printing on envelopes	131
Printing on special media	132
Printing on letterhead, prepunched paper, or preprinted paper (single-sided)	132
Printing on labels	132
Printing on transparencies	133
Printing on heavy paper and card stock	133
Creating the effect of a full-bleed image	135
Printing watermarks	136
Printing a cover or a different first page	137
Add a blank page (job separator page) or back cover to the end of a print job	138
Add a blank page to the beginning of all print jobs (job separator page)	138
Printing multiple pages on one side of a sheet of paper	140
Customizing the operation of tray 1	141
Printing from tray 1 when the loaded paper is requested	141
Manually feeding paper from tray 1	141
Job storage features	142
Private jobs	143
Stored jobs	145
QuickCopy jobs	147
Proof and hold jobs	149
Printing with the optional HP Fast InfraRed Receiver	151
Setting up to print with Windows (all versions)	151
Setting up to print with Macintosh computers	151
Printing a job	152
Interrupting and resuming printing	152
Printing a booklet	153
Setting registration	155
Using color and fonts	157
Using color	157
HP ImageREt 4800	158
Managing color	159
Matching colors	161
Four-color printing (CMYK)	162
Using fonts	163
Installing fonts	163
Understanding the printer font defaults	163
Selecting fonts	164
Selecting PCL fonts at the printer control panel	164
Printing a list of available printer fonts	164
Using PostScript fonts	165
Using fonts on a network	165
Adding support for fonts to an optional printer hard disk or flash DIMM	165
Using special effects with typefaces (Windows only)	166
Managing the printer	167
Embedded Web server	167
Using Printer Status and Alerts	170
Managing and configuring printer drivers	172
HP Web Jetadmin software plug-in	172
Customization utility	173
Checking supplies levels	174
Using level indicators	174
Interpreting control panel messages	175
Life-expectancy of supplies	176
Ordering supplies	177
Ordering directly through the embedded Web server	178
Ordering through the Internet-Enabled Supplies Ordering Feature	178
Print cartridges	179
Replacing print cartridges	181
Image drums	183
Replacing image drums	184
Image transfer kit	187
Replacing the image transfer kit	188
Image cleaning kit	194
Replacing the image cleaning kit	195
Image fuser kit	199
Replacing the image fuser kit	200
Cleaning procedures	203
Cleaning the image transfer belt	203
Cleaning the post charger	207
Printer memory and expansion	208
Printer memory	208
EIO cards and mass storage	213
Problem solving	215
Overview	215
Clearing jams	216
Clearing jams from the input-tray areas	217
Clearing jams from the door areas	220
Clearing jams from the duplexer	225
Clearing jams from the output areas	227
Solving repeated media jams	242
Understanding printer messages	243
Interpreting control panel messages	244
Solving print-quality problems	258
Print-quality procedures	259
Solving persistent print-quality problems	260
Print Quality Troubleshooting Pages	273
Printer calibration	274
Cleaning the fuser input	275
Solving printer problems	277
Selecting an alternate PPD (Macintosh only)	290
Communicating with an HP Jetdirect print server	291
Checking the printer configuration	292
Menu map	292
Configuration page	293
Jetdirect page	294
Supplies status pages	295
Usage page	297
PCL or PS font list	298
File directory page	299
Event log page	300
Printing a paper-path test	301
Firmware updates	302
Specifications	303
Printer specifications	303
Physical specifications	303
Power requirements and circuit capacity	303
Power consumption	304
Acoustical specifications	305
Operating and storage environment	305
Control panel menus	307
Retrieve Job menu	309
Information menu	310
Paper Handling menu	311
Configure Device menu	313
Printing submenu	313
Print Quality submenu	317
System Setup submenu	318
Output Setup submenu	321
I/O submenu	321
Resets submenu	324
Diagnostics menu	325
Support information	327
Customer support options worldwide	327
Information from the printer	327
Customer support and printer repair assistance	328
Warranties and license	329
Extended warranty	329
Color print cartridge/image drum warranty	329
HP software license terms	330
Environmental product stewardship program	332
Protecting the environment	332
Index	335
Symbols	335
Numbers	335
A	335
B	335
C	336
D	337
E	337
F	338
G	339
H	339
I	339
J	340
K	340
L	340
M	341
N	342
O	342
P	342
Q	344
R	344
S	345
T	346
U	347
V	347
W	348
X	348
Y	348

Match case Limit results 1 per page

7 Problem solving

275

Solving printer problems

Printer hardware issues

Situation

Solution

The printer makes a noticeable

pop sound when it turns on.

●

This is normal. The sound results from the printer

mechanism designed to improve print quality and facilitate

the clearing of media jams.

A printer door does not close.

●

Firmly close the printer doors.

●

Check to make sure that all of the levers and handles

(colored blue and green) are in the correct position.

The control panel display is

blank, and the internal fans are

not running.

●

Make sure that the printer power is on.

●

Make sure that the printer is plugged into a working

alternating current (ac) power outlet.

●

Press all of the buttons individually to see if one is stuck;

contact your HP-authorized service representative if this

does not work.

The printer is turned on, but the

internal fans are not running.

●

Make sure that the line voltage is correct for the printer

power configuration. (See the plate next to the power

receptacle on the back of your printer for the voltage

requirements.)

●

If you are using a power strip and its voltage is not within

specification, plug the printer directly into a working ac

outlet.

The green lever does not rotate

up.

●

Make sure that the image drums are completely inserted

in the printer and the image-drum door is closed securely.

●

Make sure that the transfer cleaner is completely inserted

in the printer and latched in place.

●

Make sure that the transfer roller is inserted completely in

the printer.

●

Make sure that the image transfer belt is inserted

completely in the printer.

The printer does not print from

tray 2, tray 3, or tray 4.

●

Make sure that the media tray guides are adjusted

correctly for the media size you are using. (See

“Configure

the input trays” on page 39

●

Select the correct tray in the printer driver.

●

Make sure that the optional trays are configured correctly

on the Device Setting or Configuration tab in the printer

driver. See

“Configure the printer and the default settings”

on page 54

Tray 4 does not work.

●

Make sure that the power cord is firmly plugged in to both

the printer and the power receptacle. Remove and

reconnect the power cord.

●

If the problem persists, you might need to replace the

cable that connects the tray to the printer.

●

See “Printer does not print from tray 2, tray 3, or tray 4.”.