HP Designjet 2800/3800cp Service Manual
HP Designjet 2800/3800cp Manual
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HP Designjet 2800/3800cp manual content summary:
- HP Designjet 2800/3800cp | Service Manual - Page 1
HP DesignJet 2000CP HP DesignJet 2500CP HP DesignJet 2800CP HP DesignJet 3000CP HP DesignJet 3500CP HP DesignJet 3800CP Printers Service Manual - HP Designjet 2800/3800cp | Service Manual - Page 2
of this material. The procedures described in this manual are to be performed by HP-qualified service personnel only. Electrical Shock Hazard Serious shock hazard of Chapter 8 of this manual, for precautions you should take to prevent damage to the Printer circuits from electrostatic discharge. - HP Designjet 2800/3800cp | Service Manual - Page 3
Service Manual HP DesignJet 2000CP HP DesignJet 2500CP HP DesignJet 2800CP HP DesignJet 3000CP HP DesignJet 3500CP HP DesignJet 3800CP Printers - HP Designjet 2800/3800cp | Service Manual - Page 4
performed by HP-certified service personnel only. Part Numbers Part numbers for plotter options, accessories and service parts are located in chapter 7. Conventions This manual contains information for the color HP DesignJet 2000CP, 2500CP, 2800CP, 3000CP, 3500CP and 3800CP printers. Throughout this - HP Designjet 2800/3800cp | Service Manual - Page 5
10 What can I do if the Printer does not Power ON 1-12 What can I do if the Line Sensor has Problems Detecting Media 1-12 What is the Ink System 1-13 How Do I Troubleshoot the Ink System 1-13 Does the Customer have Mid-Print Refill Problems in HP DesignJets 3500CP/3000CP 1-15 How Do I Clean the - HP Designjet 2800/3800cp | Service Manual - Page 6
: 060400 2-29 System Error: 060500 2-29 System Error: 07xxxx XXXXXXXX 2-29 System Error: 08xxxx 2-30 System Error: 080001 2-30 System Error: 09xxxx 2-31 iv Contents HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 7
System Error: 090004 2-31 Error Message: Ink System Error XX-YYYY 2-31 3 User Messages User Messages for HP DesignJets 2500CP and 2000CP with Firmware Version A.02.14 or Higher and HP DesignJets 3500CP and 3000CP 3-2 4 Service Tests Introduction 4-2 Diagnostics - Self Test 4-2 Initialization - HP Designjet 2800/3800cp | Service Manual - Page 8
Quality Problems 6-18 7 Parts List Printer Support (HP DesignJets 2500CP and 2000CP Only 7-4 Printer Support (HP DesignJets 3500CP and 3000CP Only 7-6 Right Hand Cover Area 7-8 Left Hand Cover Area 7-10 Printer Rear (HP DesignJets 2500CP and 2000CP Only 7-12 Printer Rear (HP DesignJets 3500CP - HP Designjet 2800/3800cp | Service Manual - Page 9
to HP DesignJets 2500CP and 2000CP) . . . . 8-48 Removal 8-48 Installation 8-48 Cutter Assembly (Only Applicable to HP DesignJets 3500CP and 3000CP) . . . . 8-50 Removal 8-50 Installation 8-50 Elevator Assembly 8-52 Removal 8-52 Installation 8-53 HP DesignJet CP Series Printers Contents - HP Designjet 2800/3800cp | Service Manual - Page 10
of the service station interconnect cable 8-88 Installation of the refill interconnect cable 8-88 Media Button (Only Applicable to HP DesignJets 3500CP and 3000CP) . . . . 8-90 Removal 8-90 Installation 8-90 9 Preventive Maintenance Moisture on the Printer 9-2 viii Contents HP DesignJet CP - HP Designjet 2800/3800cp | Service Manual - Page 11
10-6 X-Axis Assembly 10-6 Electronics Module 10-6 Stepper Motors 10-7 Sensors 10-7 Line Sensor 10-7 Cover Sensors 10-7 Mechanical Interface Sensors 10-8 APPENDIX - Reinstalling the Fiery Box HP DesignJet CP Series Printers Contents ix - HP Designjet 2800/3800cp | Service Manual - Page 12
the plotter. C A U T I O N The CAUTION sign denotes a hazard. It calls attention to an operating procedure, practice, or the like, which, if not correctly performed or adhered to, could result in damage to or destruction of part or all of the product. x Contents HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 13
1 Troubleshooting HP DesignJet CP Series Printers 1-1 - HP Designjet 2800/3800cp | Service Manual - Page 14
. For HP DesignJet 3500CP - To check which Hard Disk Drive Version the printer is using, use the front-panel menu in Utilities / Statistics / Disk Rev. Is the Printer Using the Latest Firmware Revision? Before spending time troubleshooting the problem by doing the various tests or replacing parts - HP Designjet 2800/3800cp | Service Manual - Page 15
C:\> copy /b filename lpt1: Substitute "filename" with the name of the file that contains the firmware data which you downloaded from the Plotter Support WEB. Substitute "lpt1" with name of the parallel port that you have your Printer connected to on the PC. Troubleshooting HP DesignJet CP Series - HP Designjet 2800/3800cp | Service Manual - Page 16
" is displayed on the front-panel before releasing the CANCEL key. If the Printer has problems starting up, the 8MB flash SIMM with the firmware code has been incorrectly upgraded NOT SWITCH OFF THE PRINTER BECAUSE IT WILL DAMAGE THE FLASH SIMM. 1-4 HP DesignJet CP Series Printers Troubleshooting - HP Designjet 2800/3800cp | Service Manual - Page 17
instructions: D If using a UNIX Workstation, type: $ cat filename > device.file Substitute "filename" with the name of the file that contains the PostScript data which you downloaded from the Plotter Support PostScript Revision of the Flash SIMM. Troubleshooting HP DesignJet CP Series Printers 1-5 - HP Designjet 2800/3800cp | Service Manual - Page 18
programmed correctly, install the 2nd Flash SIMM in the first slot from the left and switch the Printer ON from the power switch on the back of the printer. If the Printer initializes correctly, then the Flash SIMM has been programmed correctly. 1-6 HP DesignJet CP Series Printers Troubleshooting - HP Designjet 2800/3800cp | Service Manual - Page 19
documented in this Service Manual or you have an error which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. When For information on the Service Tests and how to use them ' Chapter 4. Troubleshooting HP DesignJet CP Series Printers 1-7 - HP Designjet 2800/3800cp | Service Manual - Page 20
Print will help you differentiate between possible printhead errors and other problems such as incorrect front-panel selection, driver or RIP configuration or mechanical problems. For information on solving Image Quality problems ' Chapter 6. 1-8 HP DesignJet CP Series Printers Troubleshooting - HP Designjet 2800/3800cp | Service Manual - Page 21
Service Station. Perform the Service Station Test ' page 4-16. What can I do if the Printer continuously rejects Printheads? 1 Clean the contacts on the Printhead and in the Carriage using the Ink Cleaner Part if the Printer has problems with Media Loading? On HP DesignJets 3500CP and 3000CP a new - HP Designjet 2800/3800cp | Service Manual - Page 22
(especially head crashes because HP media is specially formulated to avoid cockle, one of the primary causes of head crashes). If the media is not HP approved, advise the customer to use HP media and check to see if the problem now solved. 1-10 HP DesignJet CP Series Printers Troubleshooting - HP Designjet 2800/3800cp | Service Manual - Page 23
curled the media is. 5 Check the Media Separator (Only applicable to HP DesignJets 2500CP and 2000CP) D For units fabricated before Serial Numbers C4703A ESA7C04586 both cases the problem has been fixed and a new roll of media should solve it. Troubleshooting HP DesignJet CP Series Printers 1-11 - HP Designjet 2800/3800cp | Service Manual - Page 24
. Refer to the applicable Service Note. For a printer fabricated before July 1997 the Problems Detecting Media? 1 Excessive ink deposits on the drive-roller surface can fool the sensor by reflecting the light. Clean the drive-roller ' page 9-3. 1-12 HP DesignJet CP Series Printers Troubleshooting - HP Designjet 2800/3800cp | Service Manual - Page 25
installed on the line sensor, is dirty. Replace the lens cover ' Users Guide, Chapter 10 (Lens Maintenance). 3 The Line Sensor is not calibrated correctly. seated correctly. If the problem continues, replace the Carriage Assembly ' page 8-42. Troubleshooting HP DesignJet CP Series Printers 1-13 - HP Designjet 2800/3800cp | Service Manual - Page 26
D If this is the first failure try to REINSTALL the failing Ink System. D If the failure has been very frequent REPLACE the failing Ink System (The valve could be damaged). If this doesn't solve the problem, continue with the following process. 1-14 HP DesignJet CP Series Printers Troubleshooting - HP Designjet 2800/3800cp | Service Manual - Page 27
printheads flashing. 2 Clean the electrical contacts using the Ink Cleaner Part Number C6247A. 3 Reinstall all the printheads, one by problem is fixed, but it reappears frequently, contact a HP dealer for a replacement (the Ink System may be damaged.) Troubleshooting HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 28
Does the Customer have Mid-Print Refill Problems in HP DesignJets 3500CP/3000CP? New Refill Features in HP DesignJet CP Series (in the case of DesignJets 2X00CP, the firmware release must be at least A.04.05) 1 Adaptive trigger. The printer looks for low density places to stop and refill in the - HP Designjet 2800/3800cp | Service Manual - Page 29
LOWER image quality setting Use HP media Troubleshooting Table 2 Problem Reason Solution Missing color PRIOR to refill Printhead is out of ink (but got a little more B refill None/ replace printhead Check printheads/ recover printheads Troubleshooting HP DesignJet CP Series Printers 1-17 - HP Designjet 2800/3800cp | Service Manual - Page 30
. This causes electrical continuity problems that can be fixed very easily. The solution. A new tool has been created especially to clean the electrical contacts and is called the Ink Cleaner (Part Number C6247A - includes the instructions). 1-18 HP DesignJet CP Series Printers Troubleshooting - HP Designjet 2800/3800cp | Service Manual - Page 31
Load media (A4 minimum) before printing the Service Print. 1 In the Utilities submenu, scroll to "Service Tests" and press Enter. SERVICE TESTS Service print 2 Scroll to "Service Print" and press Enter. 3 The Service Print will then be printed. Troubleshooting HP DesignJet CP Series Printers 1-19 - HP Designjet 2800/3800cp | Service Manual - Page 32
information about some of the Internal Counters which can help you to know the usage of the Printer. If the EEROM is cleared, the counters will be reset to zero. Print the Usage Report Usage Report 2 The Usage Report will then be printed. 1-20 HP DesignJet CP Series Printers Troubleshooting - HP Designjet 2800/3800cp | Service Manual - Page 33
is to give information about the internal Hard Disk, Internal Fonts and the PostScript part of the front-panel configuration. Print the PostScript Config as follows: Load media ( PostScript Config 2 The PostScript Config will then be printed. Troubleshooting HP DesignJet CP Series Printers 1-21 - HP Designjet 2800/3800cp | Service Manual - Page 34
ÇÇÇÇÇÇMÇÇÇoveÇÇÇMÇÇÇedÇÇÇiaÇÇÇ Max X= Max Y= Code rev= PS rev= Disk rev= RAM present= Ink= Media= ÇÇÇApplicable only to DesignJets 3XXXCP ÇÊÇÊÇÊApplicable only to DesignJets 2XXXCP ÇÇÇÇÇÇOOnff*ÇÇÇÇ Continued on Next Page 1-22 HP DesignJet CP Series Printers Troubleshooting - HP Designjet 2800/3800cp | Service Manual - Page 35
Continued from Previous Page Take up reel Refill=-> On* Off Default* Type A Type B Type C Extrawide-> 1.0x1.4m 1.2x1.7m 44x62in. 52x73in. 54x76in. Troubleshooting Applicable only to ÇÇÇÇÇÇDesignJets 3XXXCP HP DesignJet CP Series Printers 1-23 - HP Designjet 2800/3800cp | Service Manual - Page 36
2 System Error Codes HP DesignJet CP Series Printers 2-1 - HP Designjet 2800/3800cp | Service Manual - Page 37
D The Service Print (Utilities / Service Tests). D The Current configuration sheet. D Which software application the customer is using (name, version, etc.). D Is the problem reproducible by you? D Additional comments about the usage, the setting, etc.. 2-2 HP DesignJet CP Series Printers System - HP Designjet 2800/3800cp | Service Manual - Page 38
troubleshooting the problem by doing the various tests or replacing parts (which may not need replacing), check which firmware revision the printer is using or check if a service note deals with this particular problem. Some problems failed. System Error Codes HP DesignJet CP Series Printers 2-3 - HP Designjet 2800/3800cp | Service Manual - Page 39
then they should be replaced by HP supported parts before troubleshooting the problem any further. Product functionality cannot be guaranteed with 3rd party RAM SIMMs. S If more than one RAM SIMM (memory module) is installed, remove one of them and power on the printer again. If this system error - HP Designjet 2800/3800cp | Service Manual - Page 40
new electronics module to also blow. D Replace the Electronics Module ' page 8-6. System Error: 010024 Problem Description: Problem initializing the encoder pulse generator. Corrective Action: Replace the Electronics Module ' page 8-6. System Error Codes HP DesignJet CP Series Printers 2-5 - HP Designjet 2800/3800cp | Service Manual - Page 41
Problem Description: One of the two interconnect boards not detected. Corrective Action: Try the following: D Make sure that the Interconnect Cables (the two black cables that connect the Refill Assembly and the Service component failed. 2-6 HP DesignJet CP Series Printers System Error Codes - HP Designjet 2800/3800cp | Service Manual - Page 42
System Error: Problem Description: Corrective Action: 010031 The Printhead Primitive Driver ASIC Test Failed. Try the following: D Make sure that the Trailing Cable is connected correctly. be able to determine exactly which component failed. System Error Codes HP DesignJet CP Series Printers 2-7 - HP Designjet 2800/3800cp | Service Manual - Page 43
a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. 2-8 HP DesignJet CP Series Printers System Error Codes - HP Designjet 2800/3800cp | Service Manual - Page 44
System Error: 010033 Problem Description: The DC Motor Driver ASIC Test Failed. Corrective Action: Replace the Electronics Module ' page 8-6. System Error: Problem Description: Corrective Action: determine exactly which component failed. System Error Codes HP DesignJet CP Series Printers 2-9 - HP Designjet 2800/3800cp | Service Manual - Page 45
System Error: 010035 0XABCDEF Problem Description: One of Service Station Stepper Motors then replace the Service Station Interconnect cable ' Page 8-87. D If the Error is related to the Elevator Stepper Motor then replace the Elevator Assembly ' Page 8-52. 2-10 HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 46
D If the Error is related to the Service Station Stepper Motors then replace the Service Station Assembly ' Page 8-26. D If to determine exactly which component failed. System Error: Problem Description: Corrective Action: 010036 (see next page for Error Codes HP DesignJet CP Series Printers 2-11 - HP Designjet 2800/3800cp | Service Manual - Page 47
to determine exactly which component failed. System Error: 010036 0000XX00 Problem Description: A short circuit in the Y/X-axis or ANY stepper motor Service Station (Xaxis) Service Station (Zaxis) Resistance (ohms) 120 20% 200 20% 54.4 20% 50 20% 2-12 HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 48
this procedure you will be able to determine exactly which component failed. System Error: Problem Description: Corrective Action: 010038 A Printhead voltage could not be set - Main PCA Failure to determine exactly which component failed. System Error Codes HP DesignJet CP Series Printers 2-13 - HP Designjet 2800/3800cp | Service Manual - Page 49
: 010041 Problem Description: Problem in setting the Printhead Voltage. Corrective Action: Switch the Printer OFF and ON again. During initialization another error code will appear. Refer to the relevant error code for further information. 2-14 HP DesignJet CP Series Printers System Error - HP Designjet 2800/3800cp | Service Manual - Page 50
Problem with the Media Sensor. 1 ³ Problem with the Pinch-arm Sensor. 2 ³ Problem with the Refill Assembly Sensor. 3 ³ Problem with the Elevator Sensor. 4 ³ Problem with the Service Station Sensor. 5 ³ Problem the Refill Assembly ' Page 8-55. System Error Codes HP DesignJet CP Series Printers 2-15 - HP Designjet 2800/3800cp | Service Manual - Page 51
Service Station Sensor then replace the Service Station Assembly ' Page 8-26. D If the Error is related to the Media Sensor/Media Button then: The Media Button is only applicable to HP DesignJets 3500CP and 3000CP Problem Description: Problem HP DesignJet CP Series Printers System Error Codes - HP Designjet 2800/3800cp | Service Manual - Page 52
nearest HP Support Office, stating the following information: D Model and Serial Number of the printer. D the complete error number. D service print (Utilities / Service Tests). D plot file where the error has occurred. D additional comments about the usage, the setting, etc.. System Error: Problem - HP Designjet 2800/3800cp | Service Manual - Page 53
configuration area of the EEROM is not valid when the printer is initialized. Corrective Action: Press ENTER and re-configure the front panel settings. If the error code continues to appear then replace the Electronics Module ' page 8-6. 2-18 HP DesignJet CP Series Printers System Error Codes - HP Designjet 2800/3800cp | Service Manual - Page 54
the initialization, then the problem can be solved by switching the printer OFF and ON again. D Enter in Service Mode ' page 4-6. During printer OFF and ON again. D If the Error Code appears again then replace the Electronics Module ' page 8-6. System Error Codes HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 55
Problem Description: Error in finding the Primer home position. Corrective Action: Try the following: D Make sure that the Service Station Interconnect Cable (the black cable that connects the Service exactly which component failed. 2-20 HP DesignJet CP Series Printers System Error Codes - HP Designjet 2800/3800cp | Service Manual - Page 56
Problem Description: Corrective Action: 020001 Error in finding the Elevator home position. Try the following: D Make sure that there are no obstacles in the Elevator path. Check if the ink able to determine exactly which component failed. System Error Codes HP DesignJet CP Series Printers 2-21 - HP Designjet 2800/3800cp | Service Manual - Page 57
System Error: 020002 Problem Description: Error in finding the Refill Arm home position. Corrective Action: Try the following: D Make sure component. Using this procedure you will be able to determine exactly which component failed. 2-22 HP DesignJet CP Series Printers System Error Codes - HP Designjet 2800/3800cp | Service Manual - Page 58
System Error: Problem Description: Corrective Action: 020003 Error in finding the Refill Stepper Motor home position. Try the following: D Perform the Refill Using this procedure you will be able to determine exactly which component failed. System Error Codes HP DesignJet CP Series Printers 2-23 - HP Designjet 2800/3800cp | Service Manual - Page 59
Problem Description: Error in finding the Service Station home position. Corrective Action: Try the following: D Make sure that the Service Station flag is installed correctly ' page 8-26. D Make sure that the Service component failed. 2-24 HP DesignJet CP Series Printers System Error Codes - HP Designjet 2800/3800cp | Service Manual - Page 60
: 020005 Elevator has problem reaching a desired position. Try the following: D Make sure that there are no obstacles in the Elevator path. Check if the ink cartridges are installed correctly to determine exactly which component failed. System Error Codes HP DesignJet CP Series Printers 2-25 - HP Designjet 2800/3800cp | Service Manual - Page 61
Problem Description: Problem with fine movement of the Y-axis motor. Corrective Action: Try the following: D Switch the printer OFF and ON again and check if the error code disappears. If the error code disappears, do NOT try to troubleshoot 2-26 HP DesignJet CP Series Printers System Error Codes - HP Designjet 2800/3800cp | Service Manual - Page 62
is installed correctly and switch the printer ON again. If this error code continues to appear then replace the MIO Card. D If the system error continues to appear after replacing the MIO card, then replace the Electronics Module ' page 8-6. System Error Codes HP DesignJet CP Series Printers 2-27 - HP Designjet 2800/3800cp | Service Manual - Page 63
plotter. Version 5.1 cards behave as expected but do not support PML instructions. Install the latest version. Corrective Action: Install the latest version of the MIO Card. System Error: 050000 Problem Description: The Line Sensor has problems HP DesignJet CP Series Printers System Error Codes - HP Designjet 2800/3800cp | Service Manual - Page 64
all the calibrations again. D Replace the Electronics Module ' page 8-6 and perform all the calibrations again. System Error: 060200 Problem Description: Incompatible Firmware and Carriage PCA. Corrective Action: Upgrade the Firmware. System Error Codes HP DesignJet CP Series Printers 2-29 - HP Designjet 2800/3800cp | Service Manual - Page 65
System Error: 060500 Problem Description: Line Sensor printer. D the complete error number (07xxxx XXXXXXXX). D service print (Utilities / Service Tests). D plot file where the error has occurred. D additional comments about the usage, the setting, etc.. 2-30 HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 66
Serial Number of the printer. D the complete error number. D service print (Utilities / Service Tests). D plot file where the error has occurred. D additional comments about the usage, the setting, etc.. HP DesignJet 2500CP/3500CP only System Error: Problem Description: Corrective Action: 080001 - HP Designjet 2800/3800cp | Service Manual - Page 67
Problem Description: PostScript installed without the Hard Disk Drive. Corrective Action: Install the Hard Disk Drive in to the Electronics Module ' page 8-12. HP DesignJets 2500CP and 2000CP with firmware version A.02.14 or higher and HP DesignJets 3500CP and 3000CP only Error Message: Ink - HP Designjet 2800/3800cp | Service Manual - Page 68
). 1st Digit 0 1 2 3 4 5 6 7 8 Component Causing Error Media LED or Lens Cover Ink Cartridge Head Cleaner Printhead Thermal Shutdown Bad Printhead Initialization Continuity Error Ink Delivery System (the whole kit potentially affected) System Error Codes HP DesignJet CP Series Printers 2-33 - HP Designjet 2800/3800cp | Service Manual - Page 69
3 User Messages HP DesignJet CP Series Printers 3-1 - HP Designjet 2800/3800cp | Service Manual - Page 70
, then reload the print for measurement. Follow front panel instructions. You are using sheet media and color calibration is on. The printer is asking you if you want to calibrate the color for the loaded media. Press ↑ for yes. Press ↓ for no. 3-2 HP DesignJet CP Series Printers User Messages - HP Designjet 2800/3800cp | Service Manual - Page 71
have done so, close the right door of the printer. Check ink cartridges JJ-J Abort → The printer has detected an error in the cartridges indicated by HP DesignJet 2500CP/3500CP only) An error on the hard disk has been detected. Press ↓ to continue. User Messages HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 72
does not solve the problem, you will have to replace the entire ink system (printhead, printhead cleaner, and ink cartridge) using the Replace Ink System key. If you don't correct the error now, you will see the status message "Ink system error". 3-4 HP DesignJet CP Series Printers User Messages - HP Designjet 2800/3800cp | Service Manual - Page 73
does not solve the problem, you will have to replace the entire ink system (printhead, printhead cleaner, and ink cartridge) using the Replace Ink System key. If you don't correct the error now, you will see the status message "Ink system error". User Messages HP DesignJet CP Series Printers 3-5 - HP Designjet 2800/3800cp | Service Manual - Page 74
with your printer again. Press the Enter key to access the main front panel menus. FOR FURTHER INFORMATION REFER TO INK SYSTEM ERROR XX-YYYY IN CHAPTER 2. Install complete Ink system replacement has been completed successfully. Resume normal operations. 3-6 HP DesignJet CP Series Printers User - HP Designjet 2800/3800cp | Service Manual - Page 75
was opened while the printer was busy. Close the window to continue. You may have sent a print file that is too large for the media loaded; the print may be clipped. Press Cancel if the media is unsuitable, and reload with appropriate media. User Messages HP DesignJet CP Series Printers 3-7 - HP Designjet 2800/3800cp | Service Manual - Page 76
error may be because the printhead, printhead cleaner and ink cartridge within an ink system are not all of the same type (UV Pigmented or Imaging) or that entire ink systems are of different types. Press ↓ to continue, to check the ink systems. 3-8 HP DesignJet CP Series Printers User Messages - HP Designjet 2800/3800cp | Service Manual - Page 77
installed. (This message only applies to firmware revision levels A.01.xx.) Press ↓ to continue, and reinstall the HP DesignJet CP Ink System (Imaging ink system) back into the printer. Access the menu Utilities / Statistics / Code rev to confirm the firmware revision present. If you have a code - HP Designjet 2800/3800cp | Service Manual - Page 78
/ Printhead Service / Printheads Check / Now. If you use sheet media that is too small, the printer will reject the media and prompt you to load new media. Press ↓ to continue. You may continue printing, but you may not get your usual image print quality. 3-10 HP DesignJet CP Series Printers User - HP Designjet 2800/3800cp | Service Manual - Page 79
ink systems immediately. Press the ↓ key to check the printheads. Open the window when indicated, and remove the printheads indicated. Try reseating the printhead. If you don't correct the error now, you will see the status message "Ink system error". User Messages HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 80
mode of the front-panel menu, and opened the left door when instructed. The printer is instructing you to remove all the ink cartridges. You have selected the option Utilities / Transport mode of the lever, and reload media with the lever up. 3-12 HP DesignJet CP Series Printers User Messages - HP Designjet 2800/3800cp | Service Manual - Page 81
any changes. You are in the ink system replacement process, and opened the right door when instructed. The printer is waiting for you to replace to save res. (HP DesignJet 2500CP/3500CP only) The printer's hard disk is full. You are attempting to save resources. The printer is unable to process - HP Designjet 2800/3800cp | Service Manual - Page 82
all ink systems. printer. The ambient light level in the area of your printer is too bright and is causing the optical sensor in your printer to malfunction. Reduce the ambient light level or move the printer to a location where the light level is lower. 3-14 HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 83
carriage is in position. STATUS Accessing printheads You have pressed the Replace Ink System key or there is an error in the printheads and you have The printer is printing a pattern to align the printheads. Wait until the pattern has been printed. User Messages HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 84
check on power-up. Wait until the printer has finished initializing. STATUS Ink drying (xx m xx s) The ink on your print is drying. Wait before removing the print. If you remove it before the indicated time has passed, avoid smearing the ink. 3-16 HP DesignJet CP Series Printers User Messages - HP Designjet 2800/3800cp | Service Manual - Page 85
The printer is printing with a special print mode controlled by your software rather than by the printer. Wait for the printing to complete. The printer has received a file from your software and is processing it ready to print. Wait for the printing to complete. User Messages HP DesignJet CP - HP Designjet 2800/3800cp | Service Manual - Page 86
Roll feed edge trim The printer is trimming the edge of roll media. Wait until the media has been trimmed. STATUS Waiting nest Nesting is turned on. The printer is waiting for another print to nest. Send the printer another file for printing. 3-18 HP DesignJet CP Series Printers User Messages - HP Designjet 2800/3800cp | Service Manual - Page 87
4 Service Tests HP DesignJet CP Series Printers 4-1 - HP Designjet 2800/3800cp | Service Manual - Page 88
010035 ADC in the Carriage PCA 010037 Printhead Voltage in Main PCA 010038 Printhead Voltage in Carriage PCA 010039 Printhead Primitive Driver ASIC 010031 RAM SIMM 010021 Flash SIMM 010020 Swath RAM 010022 Hard Disk Drive 08xxxx 4-2 HP DesignJet CP Series Printers Service Tests - HP Designjet 2800/3800cp | Service Manual - Page 89
(Diagnostics) The following is a list of all internal service tests available in the Printers. Instructions for entering the service tests menu are given on page 4-6. WARNING ALL THE verify the operation of the front-panel keys and the LEDs. Service Tests HP DesignJet CP Series Printers 4-3 - HP Designjet 2800/3800cp | Service Manual - Page 90
Image Quality ' page 4-26 The purpose of this test is to verify the image quality attributes of the printer. 13 Printhead ID ' page 4-28 The purpose of this test is to check the printhead ID. Not Applicable 19 Hard Disk Drive Revision ' page 4-34 4-4 HP DesignJet CP Series Printers Service Tests - HP Designjet 2800/3800cp | Service Manual - Page 91
The purpose of this test is to show the revision of the internal Hard Disk Drive. Service Tests HP DesignJet CP Series Printers 4-5 - HP Designjet 2800/3800cp | Service Manual - Page 92
way: D Up Arrow - Go to the next test. D Down Arrow - Go to the previous test. D Previous - Exit the current test. D Enter - Perform the current test. 4-6 HP DesignJet CP Series Printers Service Tests - HP Designjet 2800/3800cp | Service Manual - Page 93
on the front-panel. The error messages are split into different areas depending on which component failed. The test is continued on the next page. Service Tests HP DesignJet CP Series Printers 4-7 - HP Designjet 2800/3800cp | Service Manual - Page 94
Code continues to appear, then replace the Hard Disk ' page 8-12. Line Sensor Failure If there is a problem with the Line Sensor then the following message will appear. D "D0105 Fail" - The Line Sensor presence test is continued on the next page. 4-8 HP DesignJet CP Series Printers Service Tests - HP Designjet 2800/3800cp | Service Manual - Page 95
Ink Delivery System of that color. 3 Replace the complete Ink Delivery System of each color one by one, performing this test each time. 4 Check and if necessary replace the Trailing Cable ' page 8-36. 5 Replace the Carriage Assembly ' page 8-42. Service Tests HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 96
this test. REPLACE THE LENS COVER BEFORE YOU PERFORM THIS TEST IN ORDER TO PREVENT ANY AEROSOL PROBLEMS. 1 In the Diagnostics submenu, scroll to "D02 Line Sensor" and press Enter. Diagnostics D02 on the front-panel if the test exits correctly. 4-10 HP DesignJet CP Series Printers Service Tests - HP Designjet 2800/3800cp | Service Manual - Page 97
sensor, is dirty. Replace the lens cover ' Users Guide, Chapter 10 (Lens Maintenance). 2 Make sure that the printer. 5 Check if the Line Sensor is installed and connected correctly. 6 If the problem continues, replace the Carriage Assembly ' page 8-42. Service Tests HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 98
are split into different areas depending on which component failed. Y-axis Failure If there is a problem with the components of the Y-axis then the following messages will appear: D "D0301 Fail" . 3 Replace the Y-axis Motor Assembly ' page 8-45. 4-12 HP DesignJet CP Series Printers Service Tests - HP Designjet 2800/3800cp | Service Manual - Page 99
The test is continued on the next page. Encoder Strip Failure If there is a problem with the Encoder Strip then the following message will appear: D "D0304 Fail" - The Encoder Strip has failed. In this case, Replace the encoder strip ' page 8-32. Service Tests HP DesignJet CP Series Printers 4-13 - HP Designjet 2800/3800cp | Service Manual - Page 100
cases, Replace the X-axis Assembly ' page 8-66. Mark Encoder Failure If there is a problem with the Mark Encoder then the following message will appear: D "D0404 Fail" - Problem finding the Mark Encoder. The test is continued on the next page. 4-14 HP DesignJet CP Series Printers Service Tests - HP Designjet 2800/3800cp | Service Manual - Page 101
the Mark Encoder if necessary. 2 Make sure the Line Sensor is installed correctly. 3 Perform the Service Accuracy Calibration ' Page 5-17. 4 Replace the lens cover which is installed on the line sensor. to determine exactly which component failed. Service Tests HP DesignJet CP Series Printers 4-15 - HP Designjet 2800/3800cp | Service Manual - Page 102
, Replace the Primer Assembly ' page 8-29. Service Station Assembly Failure If there is a problem with the Service Station Assembly then the following message will appear: D "D0502 Fail" - Problem in the Hot Initialization of the Service Station. 4-16 HP DesignJet CP Series Printers Service Tests - HP Designjet 2800/3800cp | Service Manual - Page 103
, try one of the following: 1 Check if the Service Station flag is installed correctly. 2 Check that the interconnect cable for the Service Station Assembly is connected correctly ' page 8-87. 3 Replace the Service Station Assembly ' page 8-26. Service Tests HP DesignJet CP Series Printers 4-17 - HP Designjet 2800/3800cp | Service Manual - Page 104
' page 8-55. Elevator Assembly Failure If there is a problem with the Elevator Assembly then the following message will appear: D "D0602 Fail" - Problem detected in the Elevator Assembly. In this case, Replace the Elevator Assembly ' page 8-52. 4-18 HP DesignJet CP Series Printers Service Tests - HP Designjet 2800/3800cp | Service Manual - Page 105
on the front-panel after 10 seconds. If the test fails, to resolve the problem, try one of the following: 1 Check that the cable for the Front Panel Assembly is connected to the Electronics Module. 2 Replace the Front Panel Assembly ' page 8-24. Service Tests HP DesignJet CP Series Printers 4-19 - HP Designjet 2800/3800cp | Service Manual - Page 106
you were testing. 3 If you follow all the instructions and the test passes, the "0800 OK" message problem with the Cover Sensor then the following message will appear: D "D0801 Fail" - Window Sensor failed. The test is continued on the next page. 4-20 HP DesignJet CP Series Printers Service - HP Designjet 2800/3800cp | Service Manual - Page 107
. 3 Replace the Window Sensor ' page 8-21. Right Door Sensor Failure If there is a problem with the Right Door Sensor then the following message will appear: D "D0802 Fail" - Right Door Sensor failed. The test is continued on the next page. Service Tests HP DesignJet CP Series Printers 4-21 - HP Designjet 2800/3800cp | Service Manual - Page 108
. 2 Replace the Standby Button Assembly ' page 8-24. Media Sensor Failure If there is a problem with the Media Sensor then the following message will appear: D "D0809 Fail" - Media Sensor . 2 Replace the Pincharm Sensor Assembly ' page 8-84. 4-22 HP DesignJet CP Series Printers Service Tests - HP Designjet 2800/3800cp | Service Manual - Page 109
, try one of the following: 1 Reseat the MIO card and perform the MIO test again. 2 Replace the MIO card and perform the MIO test again. Service Tests HP DesignJet CP Series Printers 4-23 - HP Designjet 2800/3800cp | Service Manual - Page 110
the test has failed. To resolve the problem, try one of the following: 1 Check if the Cutter has been disabled through the front-panel (Device Setup / Cutter). 2 Perform the Carriage test ' page 4-12. 3 Replace the Cutter Assembly ' page 8-48. 4-24 HP DesignJet CP Series Printers Service Tests - HP Designjet 2800/3800cp | Service Manual - Page 111
then the test has passed. IF THIS TEST PASSES, DO NOT REPLACE THE BAIL ASSEMBLY. If the Printer does not raise the Bail Assembly then the test has failed. If the bail fails the test, try will be able to determine exactly which component failed. Service Tests HP DesignJet CP Series Printers 4-25 - HP Designjet 2800/3800cp | Service Manual - Page 112
problem complete Ink Guide, Chapter 10 (Lens Maintenance). 5 Check if the Line Sensor is installed and connected correctly. 6 Perform the Line Sensor Test ' page 4-10. 7 Perform the Electronics Test ' page 4-7. The test is continued on the next page. 4-26 HP DesignJet CP Series Printers Service - HP Designjet 2800/3800cp | Service Manual - Page 113
Guide, Chapter 10 (Lens Maintenance). 4 Perform the Electronics test ' page 4-7. 5 Check if the Media used is suitable for the printer. 6 Check if the Line Sensor is installed and connected correctly. 7 Replace the Carriage Assembly ' page NO TAG. Service Tests HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 114
Printhead ID 2 If the Printer is using HP DesignJet CP Ink System (Inks for Imaging), the following message problem. 4 Press Previous when you have completed the test. The "D1300 Done" message is displayed on the front-panel if the test exits correctly. 4-28 HP DesignJet CP Series Printers Service - HP Designjet 2800/3800cp | Service Manual - Page 115
actual Printer. In this case you must replace the complete Ink Delivery System of the color that failed. 3 If you continue getting the original value (the value that was displayed before the Printhead was first removed) then you must replace the Service Tests HP DesignJet CP Series Printers 4-29 - HP Designjet 2800/3800cp | Service Manual - Page 116
8-42. 4 Press Previous when you have completed the test. The "D1400 Done" message is displayed on the front-panel if the test exits correctly. 4-30 HP DesignJet CP Series Printers Service Tests - HP Designjet 2800/3800cp | Service Manual - Page 117
the sensor. 4 Press Previous when you have completed the test. The "D1500 Done" message is displayed on the front-panel if the test exits correctly. Service Tests HP DesignJet CP Series Printers 4-31 - HP Designjet 2800/3800cp | Service Manual - Page 118
-panel. 6 If the test fails, the "D1601 Fail" message is displayed on the front-panel. If the test fails, Replace the Electronics Module ' page 8-6. 4-32 HP DesignJet CP Series Printers Service Tests - HP Designjet 2800/3800cp | Service Manual - Page 119
front-panel. 6 If the test fails, the "D1701 Fail" message is displayed on the front-panel. If the test fails, Replace the Electronics Module ' page 8-6. Service Tests HP DesignJet CP Series Printers 4-33 - HP Designjet 2800/3800cp | Service Manual - Page 120
UV UPGRADE KIT. THEY CAN ALSO FAX THE SHEET ON THE FOLLOWING URL: http://www.hp.com/go/designjet YOU CAN ALSO ORDER THE FIRMWARE UPGRADE KIT WHICH INCLUDES A CD-ROM TO UPGRADE THE HARD DISK DRIVE CONTENTS (REFER TO CHAPTER 7 FOR THE PART NUMBER). 4-34 HP DesignJet CP Series Printers Service Tests - HP Designjet 2800/3800cp | Service Manual - Page 121
NOTES Service Tests HP DesignJet CP Series Printers 4-35 - HP Designjet 2800/3800cp | Service Manual - Page 122
5 Service Calibrations HP DesignJet CP Series Printers 5-1 - HP Designjet 2800/3800cp | Service Manual - Page 123
Edge Detect Problem No No Yes No No No No No No Misalignment between Colors No No Yes Yes Yes No Yes No No Color Accuracy Problem No No Yes No No Yes No No No Nozzles Out or Misdirected No No No No Yes No No No No 5-2 HP DesignJet CP Series Printers Service Calibrations - HP Designjet 2800/3800cp | Service Manual - Page 124
The following is a list of all internal service calibrations available in the Printers. Instructions for entering the service calibrations menu are given on page 5-5. WARNING that the Nozzles of the Printheads are functioning correctly. Service Calibrations HP DesignJet CP Series Printers 5-3 - HP Designjet 2800/3800cp | Service Manual - Page 125
in the HP DesignJet 2500CP/3500CP printer) The purpose of this calibration is to check and, if necessary, select a Font type (only possible when the printer detects that a new Hard Disk has been installed or when installing a new Electronics Module). 5-4 HP DesignJet CP Series Printers Service - HP Designjet 2800/3800cp | Service Manual - Page 126
Once you are inside the Service Calibrations submenu, the front-panel keys can be used in the following way: D Up Arrow - Go to the next calibration. D Down Arrow - Go to the previous calibration. D Previous - Exit the current calibration. Service Calibrations HP DesignJet CP Series Printers 5-5 - HP Designjet 2800/3800cp | Service Manual - Page 127
D Enter - Perform the current calibration. 5-6 HP DesignJet CP Series Printers Service Calibrations - HP Designjet 2800/3800cp | Service Manual - Page 128
D "C0107 Fail" - The Cyan, Magenta and Yellow Printheads have failed D "C0108 Fail" - The Black Printhead has failed. The calibration is continued on the next page. Service Calibrations HP DesignJet CP Series Printers 5-7 - HP Designjet 2800/3800cp | Service Manual - Page 129
, Yellow and Black Printheads have failed. D "C0115 Fail" - The Cyan, Magenta, Yellow and Black Printheads have failed. In these cases, Perform the Electronics test ' page 4-7. 5-8 HP DesignJet CP Series Printers Service Calibrations - HP Designjet 2800/3800cp | Service Manual - Page 130
Tool, a special Carriage height gauge and an Instructions flyer will be included. You must follow the instructions in the flyer in order to correctly calibrate the Refill Assembly and to make sure that the Carriage is at the correct height. Service Calibrations HP DesignJet CP Series Printers 5-9 - HP Designjet 2800/3800cp | Service Manual - Page 131
. REPLACE THE LENS COVER BEFORE YOU PERFORM THIS CALIBRATION IN ORDER TO PREVENT ANY AEROSOL PROBLEMS. 1 In the Calibrations submenu, scroll to "C3 Line Sensor" and press Enter. on the front-panel. Green: I:8.0 O: 984 Blue: I:10.0 T:0 C:2 5-10 HP DesignJet CP Series Printers Service Calibrations - HP Designjet 2800/3800cp | Service Manual - Page 132
white paper. If you you are using white paper, then there might be an Aerosol problem in which case replace the lens cover before performing this calibration. 5 Press Enter and the "C0300 Done" message is displayed on the front-panel. Service Calibrations HP DesignJet CP Series Printers 5-11 - HP Designjet 2800/3800cp | Service Manual - Page 133
C04. Service Station THIS CALIBRATION IS NO LONGER REQUIRED AND SHOULD NEVER BE PERFORMED. 5-12 HP DesignJet CP Series Printers Service Calibrations - HP Designjet 2800/3800cp | Service Manual - Page 134
front-panel. If the calibrations fails, to resolve the problem, try one of the following: 1 If the calibration Ink Delivery System of the color that is bad. 2 Perform the Electronics Test ' page 4-7. 3 Perform the Line Sensor Test ' page 4-10. Service Calibrations HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 135
. D "C0604 Fail" - The Yellow Printhead has failed. D "C0605 Fail" - The Cyan and Yellow Printheads have failed. The calibration is continued on the next page. 5-14 HP DesignJet CP Series Printers Service Calibrations - HP Designjet 2800/3800cp | Service Manual - Page 136
resolve the problem, try one Ink Delivery System of the color that is bad. 2 If the calibration pattern is good: D Replace the Carriage Assembly ' page 8-42. 3 Perform the Electronics Test ' page 4-7. 4 Perform the Line Sensor Test ' page 4-10. Service Calibrations HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 137
front-panel. If the calibrations fails, to resolve the problem, try one of the following: 1 If the calibration pattern Ink Delivery System of the color that is bad. 2 Perform the Electronics Test ' page 4-7. 3 Perform the Line Sensor Test ' page 4-10. 5-16 HP DesignJet CP Series Printers Service - HP Designjet 2800/3800cp | Service Manual - Page 138
media in order to avoid print quality problems like banding. Perform the Service Accuracy calibration whenever: D Banding is Printers and the long edge as the leading edge in E-size Printers. The calibration is continued on the next page. Service Calibrations HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 139
fails, to resolve the problem, try one of Ink Delivery System of the Black color. 2 If the calibration pattern is good: D Replace the Carriage Assembly ' page 8-42. 3 Perform the Electronics Test ' page 4-7. 4 Perform the Line Sensor Test ' page 4-10. 5-18 HP DesignJet CP Series Printers Service - HP Designjet 2800/3800cp | Service Manual - Page 140
digit is entered, the "0900 Done" message is displayed on the front-panel. The new number will then be fixed and saved in the EEROM. Service Calibrations HP DesignJet CP Series Printers 5-19 - HP Designjet 2800/3800cp | Service Manual - Page 141
plots = 0), the message "Character Set New" will be displayed on the front-panel. Press the Up Arrow key to set the new type font. 5-20 HP DesignJet CP Series Printers Service Calibrations - HP Designjet 2800/3800cp | Service Manual - Page 142
Korean. 5 The first time a PostScript print is sent to the printer, the other font types will be deleted and cannot be recovered. IF YOU DO NOT SELECT ANY FONT SET, THE ROMAN FONT WILL BE SELECTED BY DEFAULT WHEN A POSTSCRIPT FILE IS SENT. Service Calibrations HP DesignJet CP Series Printers 5-21 - HP Designjet 2800/3800cp | Service Manual - Page 143
6 Image Quality HP DesignJet CP Series Printers 6-1 - HP Designjet 2800/3800cp | Service Manual - Page 144
Plotter Support Web Page. Refer to page 1-3 for information on how to upgrade the firmware revision. Refer to Chapter 7 for the part number of the Flash SIMM. 4 Printheads Printhead Troubleshooting Process: D If you don't have any samples yet, reproduce the original problem with the correct printer - HP Designjet 2800/3800cp | Service Manual - Page 145
problem is not in the printer and that he should address it through the 3rd party vendor support structure. 7 Service Accuracy Calibration (details ' page 5-17) D Perform "Service Accuracy calibration" using HP Matte Film. If not available, use Coated media if required. Print Quality HP DesignJet - HP Designjet 2800/3800cp | Service Manual - Page 146
the following: D Choice of media type. D Choice of print-quality setting (fast, normal, best). D The language in which the file is received. D The model of printer used. D The type of driver (HP or Non-HP) 6-4 HP DesignJet CP Series Printers Image Quality - HP Designjet 2800/3800cp | Service Manual - Page 147
front-panel selection, driver or RIP configuration or mechanical problems. To achieve the best performance from the printer, advise the customer to only use genuine HP accessories and supplies, whose reliability and performance have been thoroughly tested to give trouble-free performance and best - HP Designjet 2800/3800cp | Service Manual - Page 148
Image Quality Print 6-6 HP DesignJet CP Series Printers Image Quality - HP Designjet 2800/3800cp | Service Manual - Page 149
with the RIP, driver, etc. that the customer is using. Refer to page 6-18 for further information. If you see image problems in this test pattern then continue with the following procedures which will help you determine the nature of the problem. Print Quality HP DesignJet CP Series Printers 6-7 - HP Designjet 2800/3800cp | Service Manual - Page 150
main causes of banding are due to: D Printheads. D Media advance. Banding Caused by Printhead Problems If test pattern 2 has clear or dark horizontal bands in one or more of the primary color red (M + Y) and blue (M + C) secondary color columns. 6-8 HP DesignJet CP Series Printers Image Quality - HP Designjet 2800/3800cp | Service Manual - Page 151
require servicing or could be damaged. Refer to Test Pattern 3 ' page 6-13 to troubleshoot the Cyan Color. Banding Problem 2: Problem Description: servicing or could be damaged. Refer to Test Pattern 3 ' page 6-13 to troubleshoot the Magenta Color. Print Quality HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 152
: Refer to Test Pattern 4 ' page 6-14 to troubleshoot the problem. It is also possible that the banding was caused because the customer was using non-HP media. The performance of the printer can only be guaranteed if genuine HP media is used. 6-10 HP DesignJet CP Series Printers Image Quality - HP Designjet 2800/3800cp | Service Manual - Page 153
in one, or all of the secondary color columns. This is an indication that there is a horizontal misalignment. Refer to Test Pattern 4 ' page 6-14 to troubleshoot the problem. Print Quality HP DesignJet CP Series Printers 6-11 - HP Designjet 2800/3800cp | Service Manual - Page 154
to Test Pattern 4 ' page 6-14 to troubleshoot the problem. It is also possible that the banding was caused because the customer was using non-HP media. The performance of the printer can only be guaranteed if genuine HP media is used. Example C 6-12 HP DesignJet CP Series Printers Image Quality - HP Designjet 2800/3800cp | Service Manual - Page 155
However the nozzles could still be misdirected, possibly due to some dried ink around the nozzles. There are two ways to see this problem, it is easier to see the misalignment from the second check. unequal spaces between the corresponding lines. Print Quality HP DesignJet CP Series Printers 6-13 - HP Designjet 2800/3800cp | Service Manual - Page 156
one part of the circle and white will be visible at the opposite side of the circle. There are two types of misalignment (see Example D): D Horizontal - when the misalignment is in the horizontal axis. D Vertical - when the misalignment is in the vertical axis. 6-14 HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 157
Ink System Components and try step 1 again. 3 If the Image Quality Print still has problems then replace the Line Sensor ' page NO TAG 4 If the problem continues perform the Service Assembly ' page 8-42. D Replace the X-axis Assembly ' page 8-66. Print Quality HP DesignJet CP Series Printers 6-15 - HP Designjet 2800/3800cp | Service Manual - Page 158
Only replace one component at a time and check if the problem has gone before replacing another component. Using this procedure you will be able to determine from the figure at the top of the box. Example E (Correct) 6-16 Example F (Incorrect) HP DesignJet CP Series Printers Image Quality - HP Designjet 2800/3800cp | Service Manual - Page 159
Variation Problem: Corrective Action: If the middle box shading is only visible below 90% it is an indication that the printhead is producing incorrect size ink drops (see Example F). Select Color Calibration to Now. Print Quality HP DesignJet CP Series Printers 6-17 - HP Designjet 2800/3800cp | Service Manual - Page 160
required images. For details of HP media, refer to the User's Guide or the Media Guide for the HP DesignJet CP Printers. To have accurate colors, the media settings must match the type of media loaded in the printer. If the customer is using non-HP media with HP drivers, the colors in the required - HP Designjet 2800/3800cp | Service Manual - Page 161
bottom edge to defect ' printhead ran out of ink prior to refill. D Solution - Check Ink Cartridge and replace if empty. If still plenty of ink left, printer is not refilling correctly, which could be either a cartridge or a printer problem. Print Quality HP DesignJet CP Series Printers 6-19 - HP Designjet 2800/3800cp | Service Manual - Page 162
result of an ink-media interaction that is also dependent upon time, humidity, and temperature. Printing in very dry conditions will increase haze problems. Refill Type selection. The User's Guide contains a table with the default selections. 6-20 HP DesignJet CP Series Printers Image Quality - HP Designjet 2800/3800cp | Service Manual - Page 163
some nozzles is catching ink drops, then dripping onto print. Usually the problem goes away when the parts of the printer. Advance a little bit of media before the first print of the day. "Move Media" option in the front panel is an easy way to do this. Print Quality HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 164
the type of problem: 1 Cover printer carriage and printhead electrical contacts for dried ink. Clean if dirty. If printhead still fails with clean contacts, replace IDS. 3 Broken trace in carriage trailing cable. D Solution - Replace the Trailing Cable or the Carriage Assembly. 6-22 HP DesignJet - HP Designjet 2800/3800cp | Service Manual - Page 165
Imaging Inks Prints develop bleed when stacked up soon after printing. PQ Problem: Cause of Problem: Light band with frequency of 1/2 media roll circumference Media stop or core insert rubbing against roll cover, causing media tension change. Print Quality HP DesignJet CP Series Printers 6-23 - HP Designjet 2800/3800cp | Service Manual - Page 166
check to more frequent use will reduce the amount of wasted media and ink. This is especially recommended if the printer is being used unattended. The printhead check does take about a minute and a half to perform, and uses a thin strip of media. 6-24 HP DesignJet CP Series Printers Image Quality - HP Designjet 2800/3800cp | Service Manual - Page 167
NOTES Print Quality HP DesignJet CP Series Printers 6-25 - HP Designjet 2800/3800cp | Service Manual - Page 168
7 Parts and Diagrams HP DesignJet CP Series Printers 7-1 - HP Designjet 2800/3800cp | Service Manual - Page 169
Assembly Page 7-28 Printer Rear Page 7-12 Service Station Assembly Page 7-32 Left Hand Cover Assembly Page 7-10 Roll Cover Area Page 7-30 Right Hand Cover Assembly Page 7-8 Printer Support Page 7-4 HP DesignJet 2X00CP (Overview) 7-2 HP DesignJet CP Series Printers Parts and Diagrams - HP Designjet 2800/3800cp | Service Manual - Page 170
Rear Service Station Assembly Right Hand Cover Assembly Page 7-8 Page 7-32 Y-axis Assembly Page 7-14 Page 7-18 Left Hand Cover Assembly Page 7-10 Roll Cover Area Page 7-30 Take-Up Reel Page 7-6 Printer Support Page 7-6 HP DesignJet 3X00CP (Overview) Parts and Diagrams HP DesignJet CP - HP Designjet 2800/3800cp | Service Manual - Page 171
Reference on Drawing Printer Support (HP DesignJet 2X00CP Only) HP Part Number Quantity Description 1 C4704-60095 1 Hardware Kit (Includes Screw Drivers) 2 C4704-60086 2 Foot Assembly 3 C4704-60075 2 Legs Assembly 4 C4704-60084 1 Tray Assembly 5 C4704-60077 1 X-axis Brace 6 - HP Designjet 2800/3800cp | Service Manual - Page 172
1 7 1 3 9 11 1 5 1 12 8 2 1 1 1 4 10 3 6 2 1 13 Printer Support (HP DesignJet 2X00CPOnly) Parts and Diagrams HP DesignJet CP Series Printers 7-5 - HP Designjet 2800/3800cp | Service Manual - Page 173
Reference on Drawing Printer Support (HP DesignJet 3500CP Only) HP Part Number Quantity Description 1 C4704-60095 1 Hardware Kit (Includes Screw Drivers) 2 C4723-60086 2 Foot Assembly 3 C4704-60075 2 Legs Assembly 4 C4723-60084 1 Tray Assembly 5 C4723-60077 1 X-axis Brace 6 - HP Designjet 2800/3800cp | Service Manual - Page 174
3 2 7 5 1 4 3 9 6 2 8 10 Printer Support (HP DesignJet 3X00CP Only) Parts and Diagrams HP DesignJet CP Series Printers 7-7 - HP Designjet 2800/3800cp | Service Manual - Page 175
Reference on Drawing Right Hand Cover Area HP Part Number DesignJet 2X00CP DesignJet 3X00CP Quantity Description 1 0515-2337 0515-2337 5 Screw (T-15) 2 0624- 1 Front Panel Assembly 9 C4704-60045 C4704-60045 1 Stand-by Button 7-8 HP DesignJet CP Series Printers Parts and Diagrams - HP Designjet 2800/3800cp | Service Manual - Page 176
6 74 2 9 1 2 8 1 2 1 3 5 Right Hand Cover Area Parts and Diagrams HP DesignJet CP Series Printers 7-9 - HP Designjet 2800/3800cp | Service Manual - Page 177
Cover Assembly Left Hand Cover Sensor HP DesignJet 2500CP Name Plate HP DesignJet 3500CP Name Plate HP DesignJet 2000CP Name Plate HP DesignJet 3000CP Name Plate HP DesignJet 2800CP Name Plate HP DesignJet 3800CP Name Plate Adobe Logo Label 7-10 HP DesignJet CP Series Printers Parts and Diagrams - HP Designjet 2800/3800cp | Service Manual - Page 178
2 5 1 1 2 4 3 1 26 Left Hand Cover Area Parts and Diagrams HP DesignJet CP Series Printers 7-11 - HP Designjet 2800/3800cp | Service Manual - Page 179
) Memory DRAM SIMM (see page 7-52) Electronics Module MIO Card MIO Cover (HP DesignJet 2000CP/2800CP) Screw (T20) Screw (T15) Ferrite Clamp Ferrite Refill Interconnect Cable Trailing Cable Trailing Cable Holder Electronics Support Frame 7-12 HP DesignJet CP Series Printers Parts and Diagrams - HP Designjet 2800/3800cp | Service Manual - Page 180
3 4 14 13 12 17 11 18 11 16 15 3 9 67 8 10 3 2 5 1 Printer Rear (HP DesignJet 2X00CP Only) Parts and Diagrams HP DesignJet CP Series Printers 7-13 - HP Designjet 2800/3800cp | Service Manual - Page 181
3000CP/3800CP) Screw (T20) Screw (T15) Ferrite Clamp Ferrite Refill Interconnect Cable Trailing Cable Trailing Cable Holder Electronics Support Frame (includes items 19 and 20) Lower Cover Support Upper Cover Support Rear Center Cover Additional Rear Cover 7-14 HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 182
19 20 2 22 21 3 5 9 17 18 8 1 6 10 15 3 4 3 14 13 12 11 11 16 Printer Rear (HP DesignJets 3X00CP Only) Parts and Diagrams HP DesignJet CP Series Printers 7-15 - HP Designjet 2800/3800cp | Service Manual - Page 183
Reference on Drawing Electronics Module (Internal) HP Part Number Quantity Description 1 0515-2282 8 Screw (T-20) 2 C4704-60022 1 Hard Disk C4704-00033 1 SIMM Cover 7 C4723-60070 1 Electronics Module Cover (includes item 6) 7-16 HP DesignJet CP Series Printers Parts and Diagrams - HP Designjet 2800/3800cp | Service Manual - Page 184
5 4 2 3 6 1 7 Electronics Module (Internal) Parts and Diagrams HP DesignJet CP Series Printers 7-17 - HP Designjet 2800/3800cp | Service Manual - Page 185
Reference on Drawing Y-axis Assembly HP Part Number DesignJet 2X00CP DesignJet 3X00CP Quantity Description 1 0624-0704 0624-0704 1 Screw (T-15) 2 C4704-60224 C4723 60063 1 Y-axis Tensioner Assem- bly (includes items 3 and 4) 7-18 HP DesignJet CP Series Printers Parts and Diagrams - HP Designjet 2800/3800cp | Service Manual - Page 186
7 5 6 2 1 8 3 4 Parts and Diagrams Y-axis Assembly HP DesignJet CP Series Printers 7-19 - HP Designjet 2800/3800cp | Service Manual - Page 187
Reference on Drawing Y-axis Assembly (continued) HP Part Number DesignJet 2X00CP DesignJet 3X00CP Quantity Description 1 0515-2248 0515-2248 2 Screw (T-20) 2 0535-0031 1 Y-axis Belt 9 9170-1687 9170-1687 1 Magnetic Core 7-20 HP DesignJet CP Series Printers Parts and Diagrams - HP Designjet 2800/3800cp | Service Manual - Page 188
1 7 9 4 3 21 5 6 8 Y-axis Assembly (continued) Parts and Diagrams HP DesignJet CP Series Printers 7-21 - HP Designjet 2800/3800cp | Service Manual - Page 189
Reference on Drawing Y-axis Assembly (continued) HP Part Number DesignJet 2X00CP DesignJet 3X00CP Quantity Description 1 0624-0771 0624-0771 2 Screw (T-15) 2 0515 04060-2536 0460-2536 1 Edge Wire Saddle (Included with Item 5) 7-22 HP DesignJet CP Series Printers Parts and Diagrams - HP Designjet 2800/3800cp | Service Manual - Page 190
2 2 7 6 4 4 1 2 8 5 3 Y-Axis Assembly (continued) Parts and Diagrams HP DesignJet CP Series Printers 7-23 - HP Designjet 2800/3800cp | Service Manual - Page 191
Elevator Assembly (Applicable to HP DesignJets 2X00CP and 3X00CP) Reference on Drawing HP Part Number Quantity Description 1 0515-1743 1 Screw (T-20) 2 0515-2521 3 Screw (T-20) 3 C4704-60033 1 Elevator Assembly 7-24 HP DesignJet CP Series Printers Parts and Diagrams - HP Designjet 2800/3800cp | Service Manual - Page 192
2 3 1 Elevator Assembly (Applicable to HP DesignJets 2X00CP and 3X00CP) Parts and Diagrams HP DesignJet CP Series Printers 7-25 - HP Designjet 2800/3800cp | Service Manual - Page 193
DesignJet 3X00CP Quantity Description 1 0515-2248 0515-2248 4 Screw (T-20) 2 C4723-60249 C4723-60249 1 Refill Assembly (Includes Item 3) - C4723-60238 C4723-60238 1 Adjustment kit 3 C4704-60058 C4704-60058 1 Left Hand Cover Sensor 7-26 HP DesignJet CP Series Printers Parts - HP Designjet 2800/3800cp | Service Manual - Page 194
3 1 1 2 Parts and Diagrams Refill Assembly HP DesignJet CP Series Printers 7-27 - HP Designjet 2800/3800cp | Service Manual - Page 195
Reference on Drawing Carriage Assembly HP Part Number DesignJet 2X00CP DesignJet 3X00CP Quantity Description 1 C4704-60015 C4723-60237 1 Trailing Cable 2 C4704- 7) - C4704-60198 C4723-60141 1 Preventive Maintenance Kit 7-28 HP DesignJet CP Series Printers Parts and Diagrams - HP Designjet 2800/3800cp | Service Manual - Page 196
1 2 3 6 7 4 8 5 Parts and Diagrams Carriage Assembly HP DesignJet CP Series Printers 7-29 - HP Designjet 2800/3800cp | Service Manual - Page 197
8 C4704-60199 C4704-60199 1 Right Hand Roll Feed Assembly 9 C2858-40043 C4723-60147 1 Spindle Spacer Note: Only included in 36" Take-up Reel Accessory. 7-30 HP DesignJet CP Series Printers Parts and Diagrams - HP Designjet 2800/3800cp | Service Manual - Page 198
321 3 2 8 6 4 5 9 6 7 Parts and Diagrams Roll Cover Area HP DesignJet CP Series Printers 7-31 - HP Designjet 2800/3800cp | Service Manual - Page 199
3 Screw (T-20) 3 0515-2248 1 Screw (T-20) 4 C4723-60267 1 Service Station Assembly (Includes Items 5, 6 and 7) 5 C4704-60259 1 Primer Assembly 6 C4704-80009 1 Service Station Spring 7 C4704-40007 1 Service Station Flag 7-32 HP DesignJet CP Series Printers Parts and Diagrams - HP Designjet 2800/3800cp | Service Manual - Page 200
3 21 7 2 3 36 5 4 Service Station Assembly Area (Applicable to HP DesignJets 2X00CP and 3X00CP) Parts and Diagrams HP DesignJet CP Series Printers 7-33 - HP Designjet 2800/3800cp | Service Manual - Page 201
to HP DesignJets 2X00CP and 3X00CP) Reference on Drawing HP Part Number Quantity Description 1 0515-0375 2 Screws (T-10) 2 0515-2248 3 Screws (T-20) 3 C4723-60231 1 X-axis Motor Assembly - 6040-0664 A/R Silicon Grease 7-34 HP DesignJet CP Series Printers Parts and Diagrams - HP Designjet 2800/3800cp | Service Manual - Page 202
2 1 2 3 X-axis Assembly (Applicable to HP DesignJets 2X00CP and 3X00CP) Parts and Diagrams HP DesignJet CP Series Printers 7-35 - HP Designjet 2800/3800cp | Service Manual - Page 203
Roller Area (HP DesignJet 2X00CP Only) Reference on Drawing HP Part Number Quantity Description 1 0515-2248 2 Screws (T-20) 2 C4704-40026 1 Roller Support Bracket 3 C2847 Note B: Applicable to Serial Number Format ESBXXXXXXX 7-36 HP DesignJet CP Series Printers Parts and Diagrams - HP Designjet 2800/3800cp | Service Manual - Page 204
15 13 12 14 8 67 1 234 5 8 15 10 11 9 Drive Roller Area (HP DesignJet 2X00CP Only) Parts and Diagrams HP DesignJet CP Series Printers 7-37 - HP Designjet 2800/3800cp | Service Manual - Page 205
on Drawing Drive Roller Area (HP DesignJet 3X00CP Only) HP Part Number Quantity Description 1 0515-2248 2 Screws (T-20) 2 C4704-40026 1 Roller Support Bracket 3 C2847-20017 1 - 2 Overdrive Shim (Included with Item 10) 7-38 HP DesignJet CP Series Printers Parts and Diagrams - HP Designjet 2800/3800cp | Service Manual - Page 206
9 8 11 10 15 12 13 14 67 4 5 15 3 2 1 9 8 Drive Roller Area (HP DesignJet 3X00CP Only) Parts and Diagrams HP DesignJet CP Series Printers 7-39 - HP Designjet 2800/3800cp | Service Manual - Page 207
Reference on Drawing Entry Platen Area HP Part Number DesignJet 2X00CP DesignJet 3X00CP Quantity Description 1 C4704-60226 C4723-60233 1 Bail Assembly 0515-2248 4 Screws (T-20) 9 C4704-60242 C4723-60250 1 Starguard Assembly 7-40 HP DesignJet CP Series Printers Parts and Diagrams - HP Designjet 2800/3800cp | Service Manual - Page 208
3 2 1 7 8 4 9 5 6 Parts and Diagrams Entry Platen Area HP DesignJet CP Series Printers 7-41 - HP Designjet 2800/3800cp | Service Manual - Page 209
Reference on Drawing Pincharm Assembly HP Part Number DesignJet 2X00CP DesignJet 3X00CP Quantity Description 1 0515-2200 0515-2200 2 2 C4704-60052 C4704-60052 1 3 Lever Pincharm Shaft Assembly (includes items 3 thru 5) Spring 7-42 HP DesignJet CP Series Printers Parts and Diagrams - HP Designjet 2800/3800cp | Service Manual - Page 210
3 4 5 9 10 4 5 3 8 7 11 6 21 Parts and Diagrams Pincharm Assembly HP DesignJet CP Series Printers 7-43 - HP Designjet 2800/3800cp | Service Manual - Page 211
: Part Number C4704-60019 is Applicable to HP DesignJets 2X00CP with Serial Number Format ESAXXXXXX and ESBXXXXXX. Note: Part Number C4723-60244 is Applicable to HP DesignJets 3X00CP and to HP DesignJets 2X00CP with Serial Number Format ESCXXXXXX. 7-44 HP DesignJet CP Series Printers Parts and - HP Designjet 2800/3800cp | Service Manual - Page 212
6 2 1 3 4 5 (HP DesignJets 2X00CP withSerial Number Format ESA and ESB ONLY) 5 (HP DesignJets 3X00CP and HP DesignJets 2X00CP with Serial Number Format ESC) Refill Interconnect PCA and Cutter Assembly Parts and Diagrams HP DesignJet CP Series Printers 7-45 - HP Designjet 2800/3800cp | Service Manual - Page 213
Reference on Drawing Media Button (HP DesignJet 3X00CP Only) HP Part Number Quantity Description 1 C4723-00003 1 Media Guide 2 0515-2282 2 Screw 3 C4723-60017 1 Media Switch Assembly 7-46 HP DesignJet CP Series Printers Parts and Diagrams - HP Designjet 2800/3800cp | Service Manual - Page 214
3 2 1 Media Button (HP DesignJet 3X00CP Only) Parts and Diagrams HP DesignJet CP Series Printers 7-47 - HP Designjet 2800/3800cp | Service Manual - Page 215
Box (HP DesignJet 2800CP and 3800CP Only) Reference on Drawing HP Part Number Quantity Description 1 C6084-69001 1 Fiery X2-CP Roman C6084-69002 Fiery X2-CP Kanji 2 C2951A 1 Parallel Cable (A) 3 C2946A 1 Printer Interface Cable (B) 7-48 HP DesignJet CP Series Printers Parts and - HP Designjet 2800/3800cp | Service Manual - Page 216
2 3 1 SCSI Interface Port Not Used Parallel Port (A) Printer Interface Port (B) AUI Port RJ45 Port Not Used Power Connector Power Switch Fiery RIP Box (HP DesignJet 2800CP and 3800CP Only) Parts and Diagrams HP DesignJet CP Series Printers 7-49 - HP Designjet 2800/3800cp | Service Manual - Page 217
User Guide (HP DesignJet 2500CP) English User Guide (HP DesignJet 2000CP) French User Guide (HP DesignJet 2000CP) Italian User Guide (HP DesignJet 2000CP) German User Guide (HP DesignJet 2000CP) Spanish User Guide (HP DesignJet 2000CP) 7-50 HP DesignJet CP Series Printers Parts and Diagrams - HP Designjet 2800/3800cp | Service Manual - Page 218
User Guide (HP DesignJet 3500CP/3000CP) Korean User Guide (HP DesignJet 3500CP/3000CP) Taiwanese User Guide (HP DesignJet 3500CP/3000CP) Japanese User Guide (HP DesignJet 3500CP/3000CP) Chinese User Guide (HP DesignJet 3500CP/3000CP) Parts and Diagrams HP DesignJet CP Series Printers 7-51 - HP Designjet 2800/3800cp | Service Manual - Page 219
Software Application Notes (graphics packages) (HP DesignJet 3500CP/3000CP) HP-GL/2 and RTL Programmer's Reference Guide (English) The product Comparison Guide for HP-GL/2 and HP RTL Peripherals (English) PJL Technical Reference Manual (English) HP DesignJet CP Series Printers Parts and Diagrams - HP Designjet 2800/3800cp | Service Manual - Page 220
Front Panel Overlay Chinese Front Panel Overlay Front Panel Overlays (HP DesignJets 3X00CP Only) HP Part Number Description C4723-60201 C4723-60205 C4723-60207 C4723-60204 C4723 Japanese Front Panel Overlay Chinese Front Panel Overlay Parts and Diagrams HP DesignJet CP Series Printers 7-53 - HP Designjet 2800/3800cp | Service Manual - Page 221
Note: For the location of the plug-in memory see page 7-12/7-14 Imaging Inks HP Part Number Ink Delivery Systems UV Inks HP Part Number Description C1806A C1807A C1808A C1809A C1892A C1893A C1894A C1895A Black Cyan Magenta Yellow 7-54 HP DesignJet CP Series Printers Parts and Diagrams - HP Designjet 2800/3800cp | Service Manual - Page 222
8 Removal and Installation HP DesignJet CP Series Printers 8-1 - HP Designjet 2800/3800cp | Service Manual - Page 223
Axis Motor Assembly 8Ć45 Cutter Assembly (Only DesignJets 2500CP and 2000CP 8Ć48 Cutter Assembly (Only DesignJets 3500CP and 3000CP 8Ć50 Elevator Assembly 8Ć52 Refill Assembly 8Ć55 Bail Assembly and Star Wheel Assemblies 8Ć58 8-2 HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 224
subsequent procedures. Before using this chapter to remove and install a new component, always make sure that you have performed the relevant service test from Chapter 4. If the test passes you will not need to replace the component. Removal and Installation HP DesignJet CP Series Printers 8-3 - HP Designjet 2800/3800cp | Service Manual - Page 225
tools to earth ground to remove static charges before using them on the plotter. 6. After removing any PCA from the plotter, place it on a conductive foam pad or into its conductive packaging to prevent ESD damage to any ICs on the PCA. 8-4 HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 226
remove and install the printer. Long Torx screwdriver with the indicated attachments. T8 T9 T10 T15 T20 T25 Pozidrive PZ1 screwdriver. and 3/16 5.5 inch mm Small flat-blade screwdriver. Nut driver with the indicated attachments. Removal and Installation HP DesignJet CP Series Printers 8-5 - HP Designjet 2800/3800cp | Service Manual - Page 227
DesignJets 3500CP/3000CP) T-20 screws (item 10) which secure the top cover to the electronics module. 5. Remove two T-20 screws (item 11) which can be found at both ends of the electronics module at the bottom. 6. Loosen the two remaining T-20 screws (item 12). 8-6 HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 228
: Working from the rear of the printer. 1. Ensuring there are no cables trapped between the printer and the electronics module, install the electronics the electronics module. 4. Install the five (HP DesignJets 2500CP/2000CP) or eight (HP DesignJets 3500CP/3000CP) T-20 screws (item 10) into the - HP Designjet 2800/3800cp | Service Manual - Page 229
Set ' page 5-20 5. C05 Printheads Alignment ' page 5-13 6. C06 Printheads Check ' page 5-14 7. C07 Color Calibration Only for HP DesignJet 2500CP/3500CP printer ' page 5-16 8. C08 Service Accuracy ' page 5-17 9. C09 Maintenance ' page 5-19 (Adjust Counter) 10. C10 Font Type Set ' page 5-20 (Only for - HP Designjet 2800/3800cp | Service Manual - Page 230
10 2 13 6 1 12 12 11 9 11 5 3 7 4 8 Figure 1A: Electronics Module Removal and Installation HP DesignJet CP Series Printers 8-9 - HP Designjet 2800/3800cp | Service Manual - Page 231
(Only applicable to HP DesignJets 3500CP and 3000CP) Refer to figure support structure (item 6). 3. Install the eight T-20 screws (item 3) which secure the top cover to the electronics module. 4. Install the central and right hand back covers (items 1 and 2). 8-10 HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 232
3 6 2 54 1 Figure 1B: Additional Rear Cover (Only Applicable to HP DesignJets 3500CP/3000CP) Removal and Installation HP DesignJet CP Series Printers 8-11 - HP Designjet 2800/3800cp | Service Manual - Page 233
APPLICABLE FOR THE HP DESIGNJET 2500CP/3500CP PRINTER. Refer to figure 2 ' page 8-14 Removal WARNING Switch off the printer and remove the power 6). 6. Disconnect the hard disk power cable (item 7) from the hard disk driver. 7. Disconnect the hard disk power cable from position J15 HDD PWR from the - HP Designjet 2800/3800cp | Service Manual - Page 234
cable (item 7) to the hard disk driver. 5. Connect the data cable (item 6) printer on in service mode. 10. Perform the C10 Font Type Set calibration ' page 5-20 (Only for Asian Fonts). 11. Perform the D01 Electronics service test ' page 4-7. Removal and Installation HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 235
11 10 4 6 9 3 5 8 7 1 2 8-14 Figure 2: Hard Disk Drive HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 236
and 4 ' page 8-16 and 8-17 Removal WARNING Switch off the printer and remove the power cord. 1. Remove two T-15 screws (item 1 the power cord and turn the printer on in service mode. 8. Perform D08 Sensors Service Test ' page 4-20 8-15 HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 237
1 4 2 2 2 8-16 Figure 3: Top Cover HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 238
1 3 Figure 4: Window Removal and Installation HP DesignJet CP Series Printers 8-17 - HP Designjet 2800/3800cp | Service Manual - Page 239
20 Removal 1. Remove the ink delivery system (Refer to the User Guide). WARNING Switch off the printer and remove the power cord the cover once the securing fasteners have been removed. Support the cover throughout the next step. 5. Remove the HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 240
the following: 1. Window and Top Cover ' page 8-15. 9. Install the ink delivery system (Refer to the User Guide). 10. Connect the power cord and turn the printer on in service mode. 11. Perform D08 Sensors Service Test ' page 4-20 Removal and Installation HP DesignJet CP Series Printers 8-19 - HP Designjet 2800/3800cp | Service Manual - Page 241
7 4 6 3 2 3 5 6 1 Figure 5: Left Hand Cover 8-20 HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 242
8-23 Removal 1. Remove the ink delivery system (Refer to the User Guide). WARNING Switch off the printer and remove the power cable. cover (item 7) once the securing fasteners have been removed. Support the cover throughout the next step. The right hand cover and HP DesignJet CP Series Printers 8-21 - HP Designjet 2800/3800cp | Service Manual - Page 243
the following: 1. Window and Top Cover ' page 8-15. 9. Install the ink delivery system (Refer to the User Guide). 10. Connect the power cord and turn the printer on in service mode. 11. Perform D08 Sensors Service Test ' page 4-20 8-22 HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 244
7 6 1 4 2 3 6 5 Figure 6: Right Hand Cover Removal and Installation HP DesignJet CP Series Printers 8-23 - HP Designjet 2800/3800cp | Service Manual - Page 245
right hand cover. 5. Install the following: 1. Right Hand Cover ' page 8-21. 2. Window and Top Cover ' page 8-15. 6. Connect the power cord and turn the printer on in service mode. 7. Perform D07 Front Panel Service Test ' page 4-19 8-24 HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 246
1 3 5 4 2 Figure 7: Front Panel and Stand-by Button Removal and Installation HP DesignJet CP Series Printers 8-25 - HP Designjet 2800/3800cp | Service Manual - Page 247
8-21. 3. Manually slide the carriage assembly to the middle of the printer. 4. Carefully disconnect the black service station interconnect cable (item 1) from the service station interconnect PCA, this is located under the service station assembly. Note for HP DesignJets 3500CP/3000CP: Make sure - HP Designjet 2800/3800cp | Service Manual - Page 248
. Note for HP DesignJets 3500CP/3000CP: Make sure you reconnect the Media Button Cable (Item 10) to the Service Station Interconnect PCA. 5. Install the following: 1. Right Hand Cover ' page 8-21. 2. Window and Top Cover ' page 8-15. 6. Install the power cable and turn the printer on in service mode - HP Designjet 2800/3800cp | Service Manual - Page 249
Interconnect PCA 9 1 8 10 7 4 5 6 2 3 Figure 8: Service Station Assembly 8-28 HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 250
Primer Assembly (Only Applicable to HP DesignJets 2500CP/2000CP) NOTE FOR HP DESIGNJETS 3500CP/3000CP: IF THE PRIMER ASSEMBLY FAILS, YOU MUST REPLACE THE COMPLETE SERVICE STATION. Refer to figure 9 ' page 8-31 Removal WARNING Switch off the printer and remove the power cord. 1. Remove the following: - HP Designjet 2800/3800cp | Service Manual - Page 251
(item 2) securing the primer to the service station assembly. 3. Connect the primer sensor cable to the position J4 on the service station interconnect PCA. 4. Connect the primer and Top Cover ' page 8-15. 9. Install the power cable. 8-30 HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 252
1 2 3 4 Figure 9: Primer Assembly (Only Applicable to HP DesignJets 2500CP/2000CP) Removal and Installation HP DesignJet CP Series Printers 8-31 - HP Designjet 2800/3800cp | Service Manual - Page 253
from a retaining pin (item 10). 8. Remove the two nuts and two washers (items 11) securing the encoder spring to the encoder grounding (item 12). 8-32 HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 254
encoder grounding with a cable tie. 7. Manually slide the carriage assembly along the printer. Check the encoder strip does not touch the printer on in service mode. 10.Perform the D03 carriage axis (Y-axis) service test ' page 4-12. Removal and Installation HP DesignJet CP Series Printers 8-33 - HP Designjet 2800/3800cp | Service Manual - Page 255
2 3 4 10 2 9 11 1 11 12 7 Figure 10: Encoder Strip 8-34 HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 256
6 5 7 8 Figure 11: Encoder Strip Removal and Installation HP DesignJet CP Series Printers 8-35 - HP Designjet 2800/3800cp | Service Manual - Page 257
of the printer (item 6). 9. Disconnect the trailing cable from the following positions in the electronics module: 1. J3 MISC 2. J5 DATA 3. J10 SUPPLY 10.Remove the trailing cable by pulling it through the ferrite (item 7) at the rear of the printer. 8-36 HP DesignJet CP Series Printers Removal - HP Designjet 2800/3800cp | Service Manual - Page 258
a hole in the electronics support frame (item 5). 6. Install the cable through three cable clamps, on the rear of the printer (item 6). 7. Feed the printer on in service mode. 12.Perform the D01 Electronics service test ' page 4-7. Removal and Installation HP DesignJet CP Series Printers 8-37 - HP Designjet 2800/3800cp | Service Manual - Page 259
Align red 1 line as shown 2 3 7 4 5 6 Figure 12: Trailing Cable 8-38 HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 260
2. To release the tension on the Y-axis belt (item 3), manually squeeze the spring (item 1) using the tensioner wedge clip (item carefully remove the spring and the tensioner wedge clip with a screw driver. 3. Remove the Y-axis belt from the Y-axis motor pulley HP DesignJet CP Series Printers 8-39 - HP Designjet 2800/3800cp | Service Manual - Page 261
driver to release the wedge tensioner clip from its position in the Y-axis tensioner holder. 7. Install the following: 1. Left Hand Cover ' page 8-18. 2. Right Hand Cover ' page 8-21. 3. Window and Top Cover ' page 8-15. 8. Install the power cable. 8-40 HP DesignJet CP Series Printers Removal - HP Designjet 2800/3800cp | Service Manual - Page 262
Right Side (from the rear) 5 3 2 Left Side (from the rear) 6 4 1 Figure 13: Y-Axis Belt Removal and Installation HP DesignJet CP Series Printers 8-41 - HP Designjet 2800/3800cp | Service Manual - Page 263
the printer and remove the power cord. 1. Remove the following: 1. Left Hand Cover ' page 8-18. 2. Window and Top Cover ' page 8-15. 3. Right Hand Cover ' page 8-21. 4. Service Station Flag 5) from underneath the carriage assembly. 8-42 HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 264
page 5-9 3. C03 Line Sensor ' page 5-10 4. C05 Printheads Alignment ' page 5-13 5. C06 Printheads Check ' page 5-14 6. C07 Color Calibration (Only for HP DesignJet 2500CP/3500CP printers ' page 5-16 7. C08 Service Accuracy ' page 5-17 Removal and Installation HP DesignJet CP Series Printers 8-43 - HP Designjet 2800/3800cp | Service Manual - Page 265
1 4 5 3 2 Figure 14: Carriage Assembly 8-44 HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 266
Y-Axis Motor Assembly Refer to figure 16 ' page 8-47 Removal WARNING Switch off the printer and remove the power cord. 1. Remove the following: 1. Window and Top Cover ' page 8- 6. Remove the Y-axis motor assembly from the slider rods. 8-45 HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 267
. 3. Left Hand Cover ' page 8-18. 4. Right Hand Cover ' page 8-21. 5. Window and Top Cover ' page 8-15. 5. Install the power cable and turn the printer on in service mode. 6. Perform D03 Carriage Axis (Y-axis) Service Test ' page 4-12 8-46 HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 268
6 7 45 31 2 3 Figure 16: Y-Axis Motor Assembly Removal and Installation HP DesignJet CP Series Printers 8-47 - HP Designjet 2800/3800cp | Service Manual - Page 269
assembly onto the overdrive assembly. 3. Install the following: 2. Right Hand Cover ' page 8-21. 4. Install the window. 5. Install the power cable and turn the printer on in service mode. 6. Perform D10 Cutter Service Test ' page 4-24 8-48 HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 270
3 2 1 2 4 Figure 17A: Cutter Assembly (Only Applicable to HP DesignJets 2500CP and 2000CP) Removal and Installation HP DesignJet CP Series Printers 8-49 - HP Designjet 2800/3800cp | Service Manual - Page 271
Assembly (Only Applicable to HP DesignJets 3500CP and 3000CP) Refer to figure 17B ' page 8-51 Removal WARNING Switch off the printer and remove the power cord turn the printer on in service mode. 5. Perform D10 Cutter Service Test ' page 4-24 8-50 HP DesignJet CP Series Printers Removal and - HP Designjet 2800/3800cp | Service Manual - Page 272
3 2 1 2 Figure 17B: Cutter Assembly (Only Applicable to HP DesignJets 3500CP and 3000CP) Removal and Installation HP DesignJet CP Series Printers 8-51 - HP Designjet 2800/3800cp | Service Manual - Page 273
Assembly Refer to figure 18 ' page 8-54 Removal WARNING Switch off the printer and remove the power cord. 1. Remove the ink delivery system (Refer to the User Guide). 2. Remove the following: 1. Window and pulling it towards you. 8-52 HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 274
Cover ' page 8-18. 2. Window and Top Cover ' page 8-15. 7. Install the ink delivery system (Refer to the User Guide). 8. Install the power cable and turn the printer on in service mode. 9. Perform D06 Refill Service Test ' page 4-18 Removal and Installation HP DesignJet CP Series Printers 8-53 - HP Designjet 2800/3800cp | Service Manual - Page 275
3 2 2 1 Figure 18: Elevator Assembly 8-54 HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 276
Refill Assembly Refer to figure 19 ' page 8-57 Removal WARNING Switch off the printer and remove the power cord. 1. Remove the following: 1. Window and Top Cover page ' 8- Y-axis bracket (item 6). 8. Remove the refill assembly (item 7). Removal and Installation HP DesignJet CP Series Printers 8-55 - HP Designjet 2800/3800cp | Service Manual - Page 277
page ' 8-15. 9. Connect the power cord and turn the printer on in service mode 10.Perform C02 Refill Service Calibration page ' 5-9 . 11. Perform D06 Refill Service Test 4-18 12. Install the following: 1. Left Hand Cover ' page 8-18. 8-56 HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 278
1 2 3 2 6 7 5 8 4 4 Figure 19: Refill Assembly Removal and Installation HP DesignJet CP Series Printers 8-57 - HP Designjet 2800/3800cp | Service Manual - Page 279
figure 20 ' page 8-59 Removal 1. Open the window. 2. Manually move the carriage assembly to the left side of the printer. 3. Lifting up the bail assembly (item 1), push both the the window. 4. Perform D11 Bail Service Test ' page 4-25 8-58 HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 280
2 1 Figure 20: Bail Assembly Removal and Installation HP DesignJet CP Series Printers 8-59 - HP Designjet 2800/3800cp | Service Manual - Page 281
starguard assembly. Installation 1. Install the starguard assembly into the correct position in the printer. 2. Install the two T-20 screws (item 1) securing the starguard assembly and Top Cover ' page 8-15. 5. Connect the power cord. 8-60 HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 282
12 Figure 21: Starguard Assembly Removal and Installation HP DesignJet CP Series Printers 8-61 - HP Designjet 2800/3800cp | Service Manual - Page 283
to figure 22 ' page 8-63 Removal WARNING Switch off the printer and remove the power cord. 1. Remove the following: 1. Left 7. Connect the power cord and turn the printer on in service mode. 8. Perform D11 Bail Service Test ' page 4-25 8-62 HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 284
2 14 5 3 Figure 22: Bail Stepper Motor Removal and Installation HP DesignJet CP Series Printers 8-63 - HP Designjet 2800/3800cp | Service Manual - Page 285
(item 2) through the refill interconnect PCA and the two supporting rings (item 3) into the left hand side chassis. 2. service tests: 1. D11 Bail ' page 4-7. 2. D08 Sensors ' page 4-20. 3. D03 Carriage Axis (Y-axis) ' page 4-12 . 4. D06 Refill ' page 4-18. 8-64 HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 286
3 1 3 2 4 Figure 23: Refill Interconnect PCA Removal and Installation HP DesignJet CP Series Printers 8-65 - HP Designjet 2800/3800cp | Service Manual - Page 287
Switch off the printer and remove the power cord. 1. Remove the following: 1. Right Hand Cover ' page 8-21. 2. Window and Top Cover ' page 8-15. 3. Service Station Assembly ' page right hand side chassis. 7. Remove the X-axis assembly. 8-66 HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 288
8-15. 4. Left Hand Back Cover. 9. Connect the power cord and turn the printer on in service mode. 10. Perform D04 Media Axis (X-axis) Service Test ' page 4-14. 11. Perform the following calibration: 1. C08 Service Accuracy ' page 5-17 Removal and Installation HP DesignJet CP Series Printers 8-67 - HP Designjet 2800/3800cp | Service Manual - Page 289
1 2 3 4 7 5 6 Figure 24: X-Axis Assembly 8-68 HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 290
HP DesignJets 2500CP and 2000CP) Refer to figure 25A ' page 8-71 WARNING Switch off the printer Manually slide the carriage assembly to the right side of the printer support bracket (item 2) to the left hand side chassis. 5. Remove the roller support ' page 8-45. 2. Service Station Assembly ' page 8-26 - HP Designjet 2800/3800cp | Service Manual - Page 291
and turn the printer on in service mode. 11. Perform following calibrations: 1. C08 Service Accuracy Calibration ' page 5-17. 12. Perform following service tests: 1. D11 Bail Service Test ' page 5-12 2. D05 Service Station Service Test ' page 4-16 8-70 HP DesignJet CP Series Printers Removal and - HP Designjet 2800/3800cp | Service Manual - Page 292
11 8 10 9 26 3 8 12 1 7 5 13 4 Figure 25A: Overdrive Assembly (Only Applicable to HP DesignJets 2500CP and 2000CP) Removal and Installation HP DesignJet CP Series Printers 8-71 - HP Designjet 2800/3800cp | Service Manual - Page 293
HP DesignJets 3500CP and 3000CP) Refer to figure 25B ' page 8-75 WARNING Switch off the printer Manually slide the carriage assembly to the right side of the printer. support bracket (item 2) to the left hand side chassis. 5. Remove the roller support Cable from the Service Station Interconnect PCA - HP Designjet 2800/3800cp | Service Manual - Page 294
pressing down on the roller support bracket, install two T-15 screws (item 1) securing the roller support bracket to the chassis. 6. Connect the Media Button Cable to the Service Station Interconnect PCA (See Figure 25C ' page 8-76). Removal and Installation HP DesignJet CP Series Printers 8-73 - HP Designjet 2800/3800cp | Service Manual - Page 295
and turn the printer on in service mode. 12. Perform following calibrations: 1. C08 Service Accuracy Calibration ' page 5-17. 13. Perform following service tests: 1. D11 Bail Service Test ' page 5-12 2. D05 Service Station Service Test ' page 4-16 8-74 HP DesignJet CP Series Printers Removal and - HP Designjet 2800/3800cp | Service Manual - Page 296
10 8 Media Button Cable 11 9 13 12 45 7 3 13 6 2 10 8 1 Figure 25B: Overdrive Assembly (Only Applicable to HP DesignJets 3500CP and 3000CP) Removal and Installation HP DesignJet CP Series Printers 8-75 - HP Designjet 2800/3800cp | Service Manual - Page 297
Interconnect PCA Media Button Cable Make sure that the Media Button Cable is Routed as shown Figure 25C: Media Button Cable Routing (Only Applicable to HP DesignJets 3500CP and 3000CP) 8-76 HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 298
3000CP) Bail Assembly Cutter Assembly Shim (Item 4) Overdrive Shim (Item 1) Screw (Item 3) ! z 3mm Minimum Overdrive Shim (Item 1) Linear Blade (Item 2) Figure 25E: Overdrive Shims (Only Applicable to HP DesignJets 3500CP and 3000CP) Removal and Installation HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 299
platen once the securing fasteners have been removed. Support the entry platen throughout the next step. 10. Remove the entry platen by removing two T-15 screws (item 3), which secure the entry platen to the left side of the chassis. Removal and Installation HP DesignJet CP Series Printers 8-78 - HP Designjet 2800/3800cp | Service Manual - Page 300
Support printer. 8. Install the following: 1. Right Hand Cover ' page 8-21. 2. Left Hand Cover ' page 8-18. 3. Window and Top Cover ' page 8-15. 9. Connect the power cord and turn the printer on in service mode. 10. Perform D08 Sensor Service Test ' page 4-31 Removal and Installation HP DesignJet - HP Designjet 2800/3800cp | Service Manual - Page 301
4 5 1 3 2 8-80 Figure 26: Entry Platen HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 302
off the printer and remove the power cord. 1. Remove the following: 1. Window and Top Cover ' page 8-15. 2. Left Hand Cover ' page 8-18. 3. Right Hand Cover ' page 8-21. 4. Service Station Assembly to the right hand side chassis. Removal and Installation HP DesignJet CP Series Printers 8-81 - HP Designjet 2800/3800cp | Service Manual - Page 303
clips in the roll feed assembly. 7. Install the following: 1. Service Station Assembly ' page 8-26. 2. Right Hand Cover ' page 8-21. 3. Left Hand Cover ' page 8-18. 4. Window and Top Cover ' page 8-15. 8. Connect the power cord. 8-82 HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 304
3 2 7 321 4 5 6 Figure 27: Roll Cover Assemblies Removal and Installation HP DesignJet CP Series Printers 8-83 - HP Designjet 2800/3800cp | Service Manual - Page 305
Left Hand Cover ' page 8-18. 3. Right Hand Cover ' page 8-21. 4. Service Station Assembly ' page 8-26. 5. Overdrive assembly and Drive roller ' page 8-69. printer by pulling it out. 6. To remove any of the pincharm assemblies (item 7) pull out from the chassis. 8-84 HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 306
' page 8-26. 3. Left Hand Cover ' page 8-18. 4. Right Hand Cover ' page 8-21. 5. Window and Top Cover ' page 8-15. 6. Connect the power cord and turn the printer on in service mode. 7. Perform D08 Sensor Service Test ' page 4-31 Removal and Installation HP DesignJet CP Series Printers 8-85 - HP Designjet 2800/3800cp | Service Manual - Page 307
6 5 4 3 2 1 7 8 9 Figure 28: Pincharm Assemblies 8-86 HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 308
interconnect cable from the electronics module from position J11 SRVCE STN. 4. Carefully disconnect the service station interconnect cable from the service station interconnect PCA located underneath the service station assembly. Removal and Installation HP DesignJet CP Series Printers 8-87 - HP Designjet 2800/3800cp | Service Manual - Page 309
the following: 1. Electronics Module ' page 8-6. 2. Left Hand Cover ' page 8-18. 3. Right Hand Cover ' page 8-21. 9. Install the power cable and turn the printer on in service mode. 10. Perform the Electronics service test ' page 4-7. 8-88 HP DesignJet CP Series Printers Removal and Installation - HP Designjet 2800/3800cp | Service Manual - Page 310
5 4 3 1 2 Figure 29: Interconnect Cables Removal and Installation HP DesignJet CP Series Printers 8-89 - HP Designjet 2800/3800cp | Service Manual - Page 311
Media Button (Only Applicable to HP DesignJets 3500CP and 3000CP) Refer to figure 30 ' page 8-91 Removal WARNING Switch off the printer and remove the power cord. 1. Remove the Media Guide (item 1) from the Overdrive Assembly by unclipping it from underneath. 2. Remove the two screws (item 2) - HP Designjet 2800/3800cp | Service Manual - Page 312
2 3 4 1 Figure 30: Media Button (Only Applicable to HP DesignJets 3500CP and 3000CP) Removal and Installation HP DesignJet CP Series Printers 8-91 - HP Designjet 2800/3800cp | Service Manual - Page 313
9 Preventive Maintenance HP DesignJet CP Series Printers 9-1 - HP Designjet 2800/3800cp | Service Manual - Page 314
with compressed air if available. 2 Clean the outer surface of the Printer with a damp sponge or cloth. Use a mild soap and water solution if necessary. Do not use abrasive cleaners. 3 Wipe the Printer dry with a soft lint-free cloth. 9-2 HP DesignJet CP Series Printers Preventive Maintenance - HP Designjet 2800/3800cp | Service Manual - Page 315
to access the "Service Tests" submenu. 5 Use the Arrow keys to scroll to the "Service Tests" menu display driver roller. 11 Press Previous when you have completed the cleaning procedure. The "D1500 Done" message is displayed on the front-panel. Preventive Maintenance HP DesignJet CP Series printers - HP Designjet 2800/3800cp | Service Manual - Page 316
12 Switch the Printer OFF and then ON again after a few seconds. 13 Allow the drive roller to dry before inserting media in the Printer. 9-4 HP DesignJet CP Series Printers Preventive Maintenance - HP Designjet 2800/3800cp | Service Manual - Page 317
causes electrical continuity problems that can be fixed very easily. The solution. A new tool has been created especially to clean the electrical contacts and is called the Ink Cleaner (Part Number C6247A - includes the instructions). Scheduled Maintenance In some segments of the printer market, the - HP Designjet 2800/3800cp | Service Manual - Page 318
Service Tests Menu and performing the Reset Counters test ' page 4-33. Preventive Maintenance Kit - Part Number C4704-60284 (Only Applicable to HP DesignJets 2500CP/2000CP) Preventive Maintenance Kit - Part Number C4723-60141 (Only Applicable to HP DesignJets 3500CP/3000CP) Y-axis Maintenance Parts - HP Designjet 2800/3800cp | Service Manual - Page 319
NOTES Preventive Maintenance HP DesignJet CP Series printers 9-7 - HP Designjet 2800/3800cp | Service Manual - Page 320
10 Functional Overview HP DesignJet CP Series printers 10-1 - HP Designjet 2800/3800cp | Service Manual - Page 321
Service Station Standby Button Media Sensor Pinch Wheel Sensor X-Axis Motor X-Axis Encoder Hard Disk Drive Power Cable ROM (Code) DRAM (Data) Electronics Module Hard Disk Drive Y-Axis Motor Refill Interconnect Cable Power Switch Cable Power PCA 10-2 HP DesignJet CP Series printers - HP Designjet 2800/3800cp | Service Manual - Page 322
. It will support the HP-GL/2, PJL, PML and HP RTL languages plus VarWare. No drivers are provided since it is intended for use with an external hardware or software RIP. DesignJet 2800CP/3800CP This configuration is based on a DesignJet 2000CP or 3000C connected to an external Fiery RIP, together - HP Designjet 2800/3800cp | Service Manual - Page 323
the right hand side. It is located underneath the service station. D Refill Station Interconnect: This small PCA printer and contains a dc motor. The grounding of the encoder strip is provided by a metal strip which is secured to the Y-axis motor assembly. 10-4 HP DesignJet CP Series printers - HP Designjet 2800/3800cp | Service Manual - Page 324
ink cartridges to the printheads via four tubes. The ink is sucked up the four tubes to valves in the Refill Assembly by air pressure. This is controlled by the raising and lowering of the ink cartridges, which is done by the Elevator Assembly. Functional Overview HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 325
air pressure in the Refill Assembly. This has the effect of drawing ink from the ink cartridges into the printheads. D When the Elevator is in the down are: D Hard Disk Drive (Only for HP DesignJet 2500CP/3500CP printer) D MIO - Supports LAN connectivity D Flash SIMMs (firmware) D RAM SIMMs ( - HP Designjet 2800/3800cp | Service Manual - Page 326
right hand side to the service station interconnect PCA: D Two stepper motors move the service station forward and backward and D Checks each nozzle is operating correctly. D Detect the amount of ink that a printhead has to spit in order to reach the reference HP DesignJet CP Series Printers 10-7 - HP Designjet 2800/3800cp | Service Manual - Page 327
Detects if the position of the pinch arm is up or down. D Service Station Sensor: Senses the position of the service station assembly. D Primer Sensor: Senses the position of the primer assembly. extreme positions of the refill assembly. 10-8 HP DesignJet CP Series printers Functional Overview - HP Designjet 2800/3800cp | Service Manual - Page 328
APPENDIX - Reinstalling the Fiery Box HP DesignJet CP Series Printers Appendix-1 - HP Designjet 2800/3800cp | Service Manual - Page 329
. 1. Connect the recessed end of the power cable to the power connector on the Fiery X2-W back panel. Make sure that the Fiery X2-W power switch is in the Off position (press O), and plug the other end of the power cable into a grounded electrical outlet. HP DesignJet CP Series Printers Appendix-2 - HP Designjet 2800/3800cp | Service Manual - Page 330
selection button to the right of Print Pages, and then select Test Page from the submenu. Examine the quality of the Test Page from the printer. You have now verified the connection between the Fiery X2-W and the printer. HP DesignJet CP Series Printers Appendix-3 - HP Designjet 2800/3800cp | Service Manual - Page 331
. 3. Work with the system administrator at the customer site to configure Setup options. Use the Configuration page from the deinstalled Fiery X2-W as a guide. (Network setup is detailed in the Administrator Guide that came with the user documentation.) HP DesignJet CP Series Printers Appendix-4 - HP Designjet 2800/3800cp | Service Manual - Page 332
Use the Configuration page from the deinstalled Fiery X2-W as a guide. (Network setup is detailed in the Administrator Guide that came with the user documentation.) 6. Verify post it on a well near the Fiery X2-W or attach it to the side of the Fiery X2-W. HP DesignJet CP Series Printers Appendix-5 - HP Designjet 2800/3800cp | Service Manual - Page 333
802.2 Ethernet 802.3 Ethernet II Ethernet SNAP NetWare Directory Services NDS Setup (NDS) or Bindery or both Bindery Setup Fiery X2-W has been set to look at a subtree for the Print Queue, where does the subtree begin? [Browse to the root of the Print Queue subtree] HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 334
Fiery X2-W from computers on IPX networks Broadcasts from SMB devices cannot pass across a router without a WINS server name. This name will appear on the network for accessing the Fiery X2-W via SMB. Enter the workgroup of domain yu want the Fiery X2-W to appear in. HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 335
Glossary HP DesignJet CP Series Printers Glossary-1 - HP Designjet 2800/3800cp | Service Manual - Page 336
when data are transferred. ... (Part of a definition from The Harper Collins Dictionary of Computer Terms, E Ian R. Sinclair 1991.) CM Centimeter(s). Customer Engineers HP field support engineers. D/A1-Size Plotters Models C3190A and C4694A. Data Display Service monitor. dB Decibel(s). DC Direct - HP Designjet 2800/3800cp | Service Manual - Page 337
the this printer is made of three separate parts: Ink Cartridge, Printhead, Printhead Cleaner. I/O Input/Output IPA Isopropilic alcohol. ips Inch(es) per second. K Kilobyte(s) Kana-8 A Japanese character set. Kanji A Japanese character set. Kbyte Kilobyte HP DesignJet CP Series Printers Glossary-3 - HP Designjet 2800/3800cp | Service Manual - Page 338
used instead of "print cartridge." Pinch-arm Lever Pinch-wheel lever, mediajam lever. PJL Printer Job Language, developed by Hewlett-Packard to give software applications more job-level device control and to provide device status information to the application. Glossary-4 HP DesignJet CP Series - HP Designjet 2800/3800cp | Service Manual - Page 339
Axis Direction Sec Second(s). Secondary Colors Red, blue, green. Service Monitor Data display; display data; monitor mode. SIMM Single In-line Memory Module. Skew Misalignment. Special Paper A paper specifically developed by HP, for HP inkjet plotters. HP DesignJet CP Series Printers Glossary-5 - HP Designjet 2800/3800cp | Service Manual - Page 340
Stepper Motor Small motors used in the Service Station, Refill Assembly amd the Elevator carriage axis. The error shows up as jagged vertical lines. Troubleshoot The system of finding the component(s) which have failed. Translucent Y-axis Carriage axis. Glossary-6 HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 341
Index HP DesignJet CP Series Printers Index-1 - HP Designjet 2800/3800cp | Service Manual - Page 342
Module, 8Ć6, 8Ć10 Electrostatic Discharge Precautions, 8Ć4 Elevator Assembly, 8Ć54 Elevator Stepper Motor Cable, 8Ć54 Platform Sensor Cable, 8Ć54 Encoder Strip, Encoder Spring, 8Ć32 Encoder Strip Roof, 8Ć32 Entering Service Calibrations, 5Ć5 Service Tests, 4Ć5 HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 343
problems, 1Ć8, 6Ć2 Service Test, 4Ć24 Troubleshooting Checklist, 6Ć2 Image Quality Print Analyzing, 6Ć7 no defects found, 6Ć17 Using, 6Ć5 Image Quality Test Pattern, 6Ć7 Initialization Sequences, 4Ć2 Ink Cartridge, 1Ć13 Ink System, 1Ć13 Interconnect Cables, 8Ć89 Internal Prints, 1Ć18 HP DesignJet - HP Designjet 2800/3800cp | Service Manual - Page 344
Service Test, 4Ć27 Printhead Crashes, Troubleshooting, 1Ć10 Printhead ID, Service Test, 4Ć26 Printhead problems, Banding, 6Ć8 Printheads continuously rejected, 1Ć9 Troubleshooting, 6Ć2 Problem Feed Assemblies, 8Ć81 Service Station/Service Station Flag, 8Ć26 Index-4 HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 345
Station Interconnect Cable, 8Ć26, 8Ć27 Interconnect PCA, 8Ć26, 8Ć27 Motor Gear, 8Ć26 Noisy, 1Ć9 HP DesignJet CP Series Printers Service Calibration, 5Ć11 Service Station Flag, 8Ć26 Service Test, 4Ć15 Service Tests, 4Ć1, 4Ć3 Bail, 4Ć23 Carriage Axis, 4Ć11 Clean Roller, 4Ć28 Cutter, 4Ć22 Electronics - HP Designjet 2800/3800cp | Service Manual - Page 346
2Ć2 T Tests, Service, 1Ć7 Tools, 8Ć5 Trailing Cable, 8Ć36, 8Ć42 Carriage Clamp, 8Ć36 Ferrite, 8Ć36 Trailing Cable Holder, 8Ć36 Troubleshooting, 1Ć1 Error Codes, 2Ć3 Ink System, 1Ć13 Media Cable, 8Ć47 YĆaxis Motor Pulley, 8Ć39 YĆaxis Tensioner Holder, 8Ć39 Index-6 HP DesignJet CP Series Printers - HP Designjet 2800/3800cp | Service Manual - Page 347
3000CP Service Manual, March 1998 2nd edition, titled HP C4704A/C4703A/C4723A/C4724A HP DesignJet 2500CP, 3500CP, 2000CP and 3000CP Service Manual, Nov 1998 3rd edition, titled HP C4703A/C4704A/C6085A/C4723A/C4724A/C6084A HP DesignJet 2000CP, 2500CP, 2800CP, 3000CP, 3500CP and 3800CP Service Manual - HP Designjet 2800/3800cp | Service Manual - Page 348
C6085A) D HP DesignJet 3000CP printers (model C4723A) D HP DesignJet 3500CP printers (model C4724A) D HP DesignJet 3800CP printers (model C6084A) For information about using these printers, refer to the corresponding user and quick-reference guides. The procedures described in this manual are to be
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Service Manual
HP DesignJet 2000CP
HP DesignJet 2500CP
HP DesignJet 2800CP
HP DesignJet 3000CP
HP DesignJet 3500CP
HP DesignJet 3800CP
Printers