HP Designjet 2800/3800cp Service Manual - Page 61
System Error, Problem Description, Corrective Action, do NOT try to, troubleshoot any further
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System Error: 020006 Problem Description: The refill position in the Y-axis is not calibrated. Corrective Action: Perform the Refill Calibration ' Page 5-9. System Error: 020010 Problem Description: Problem with fine movement of the Y-axis motor. Corrective Action: Try the following: D Switch the printer OFF and ON again and check if the error code disappears. If the error code disappears, do NOT try to troubleshoot any further. D Check that the Encoder Strip is NOT damaged or dirty. If necessary, clean the encoder strip, or if damaged, replace the Encoder Strip ' Page 8-32. D Clean and lubricate the slider rods. D Replace the Y-axis Motor Assembly ' Page 8-45. D Replace the Tensioner Holder Assembly (with spring) ' Page 8-39. D Replace the Y-axis belt ' Page 8-39. D Replace the Carriage Assembly ' page 8-42. Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. 2-26 HP DesignJet CP Series Printers System Error Codes