HP Designjet 2800/3800cp Service Manual - Page 145
Perform Service Accuracy calibration using HP Matte Film. If
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6 Driver print quality configuration: To clarify if the reason of the problem is related with the print mode defined with the Non-HP Driver try the following: D Print the same sample using the Non-HP driver and their normal media. D Print one of the internal demos or print the Image Quality Print (details ' page 6-5) using HP Media and configuring the plotter/printer as indicated previously. If the output obtained using the HP Solution is good and the one obtained through the 3rd party solution is bad, HP support organization should: D Communicate to the customer that the problem is not in the printer and that he should address it through the 3rd party vendor support structure. 7 Service Accuracy Calibration (details ' page 5-17) D Perform "Service Accuracy calibration" using HP Matte Film. If not available, use Coated media if required. Print Quality HP DesignJet CP Series Printers 6-3