HP Designjet 2800/3800cp Service Manual - Page 19
What Can I do when a System Error Code Appears on the, Front-Panel Display? - designjet designjet manual
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What Can I do when a System Error Code Appears on the Front-Panel Display? Chapter 2 contains a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared. If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. When reporting the error, have the following information ready: D Model and Serial Number of the printer. D Which firmware revision the printer is using. D The complete error number. D The Service Print (Utilities / Service Tests). D The Current configuration sheet. D Which software application the customer is using (name, version, etc.). D Is the problem reproducible by you? D Additional comments about the usage, the setting, etc.. Have you performed a Service Test on the Failed Component/Assembly? If possible, always perform a Service Test on the component/assembly that you are about to replace, just to make sure that is the component/assembly that has failed. If the test on that component/assembly passes, you should NOT replace it. For information on the Service Tests and how to use them ' Chapter 4. Troubleshooting HP DesignJet CP Series Printers 1-7