HP Designjet 2800/3800cp Service Manual - Page 57
Replace the Refill Assembly, Electronics Module.
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System Error: 020002 Problem Description: Error in finding the Refill Arm home position. Corrective Action: Try the following: D Make sure that the Refill Interconnect Cable (the black cable that connects the Refill Assembly and Elevator to the Electronics Module) is correctly connected to the Electronics Module. D Make sure that the cables for the Refill Stepper Motor and Sensor are correctly connected to the Refill Interconnect PCA. D Make sure that the Refill stepper motor is NOT shorted. D Replace the Refill interconnect cable ' Page 8-87. D Replace the Refill Interconnect PCA ' Page 8-64. D Replace the Refill Assembly ' Page 8-55. D Replace the Electronics Module ' page 8-6. Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. 2-22 HP DesignJet CP Series Printers System Error Codes