Compaq Armada e500s Armada E500 Series Quick Reference Guide - Page 157

Solving CD Drive Problems

Page 157 highlights

Solving CD Drive Problems Problem Possible Cause Solution CD drive cannot The CD is not read a compact disc properly seated in the drive. The CD has been loaded upside down. The CD may be dirty or scratched. Eject the CD, reseat it, and close the tray. Eject the CD, turn it over, then reload. Clean the CD and reload it. System will not boot from CD drive The CD boot is not enabled through the Computer Setup utility. The computer cannot find the CD drive, or the CD driver is not loaded The CD drive is not connected properly. Cannot eject compact disc CD is not properly loaded in the drive. Load another CD. Run the Computer Setup utility and set the drive priorities. Reconnect the cables to the CD drive. Turn off the computer and insert a thin metal rod into the emergency eject hole on the front bezel of the CD drive. Press firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the CD. Troubleshooting 16-9

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Troubleshooting 16-9
Solving CD Drive Problems
Problem
Possible Cause
Solution
CD drive cannot
read a compact disc
The CD is not
properly seated in
the drive.
Eject the CD, reseat it,
and close the tray.
The CD has been
loaded upside down.
Eject the CD, turn it over,
then reload.
The CD may be dirty
or scratched.
Clean the CD and
reload it.
Load another CD.
System will not boot
from CD drive
The CD boot is not
enabled through the
Computer Setup
utility.
Run the Computer Setup
utility and set the drive
priorities.
The computer
cannot find the CD
drive, or the CD
driver is not loaded
The CD drive is not
connected properly.
Reconnect the cables to
the CD drive.
Cannot eject
compact disc
CD is not properly
loaded in the drive.
Turn off the computer
and insert a thin metal
rod into the emergency
eject hole on the front
bezel of the CD drive.
Press firmly. Slowly pull
the tray out from the
drive until the tray is fully
extended, then remove
the CD.