Compaq Armada e500s Armada E500 Series Quick Reference Guide - Page 172

Solving Modem Problems, Problem, Possible Cause, Solution, Enter., ATM1., FN+F5

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Solving Modem Problems Continued Problem Possible Cause No dial tone, with or The modem or without NO DIAL modem COM port is TONE message. disabled. Solution Refer to Chapter 6 "Using an Internal Modem." The modem is not responding to commands from the computer keyboard. Modem sounds are Modem speaker is not audible turned off. System sound is muted or turned down. 1. At the command line in terminal mode, type AT, then press Enter. n If the modem displays OK, the modem and computer are working together. n If the modem displays ERROR, or does not respond, restart the computer and repeat steps 1 and 2. 2. Type ATDT and listen for a dial tone. 3. Press any key to hang up the modem. At the command line in terminal mode, type ATM1. Press the FN+F5 hotkeys, then adjust the volume. Continued 16-24 Troubleshooting

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16-24 Troubleshooting
Solving Modem Problems
Continued
Problem
Possible Cause
Solution
No dial tone, with or
without NO DIAL
TONE message.
The modem or
modem COM port is
disabled.
Refer to Chapter 6
“Using an Internal
Modem.”
The modem is not
responding to
commands from the
computer keyboard.
1. At the command line
in terminal mode, type
AT,
then press
Enter.
n
If the modem
displays OK, the
modem and
computer are
working together.
n
If the modem
displays ERROR,
or does not
respond, restart the
computer and
repeat steps 1
and 2.
2. Type
ATDT
and listen
for a dial tone.
3. Press any key to hang
up the modem.
Modem sounds are
not audible
Modem speaker is
turned off.
At the command line in
terminal mode, type
ATM1.
System sound is
muted or turned
down.
Press the
FN+F5
hotkeys, then adjust the
volume.
Continued