Compaq Armada e500s Armada E500 Series Quick Reference Guide - Page 180

Solving Pointing Device Problems, Format the PC Card

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Solving PC Card Problems Continued Problem Possible Cause Storage PC Card does not work Flash memory cards require the Microsoft Flash File System to be loaded. The card is not formatted. The card is not supported by the computer. Solution Load the Microsoft Flash File System. Format the PC Card as you would a diskette. Call Compaq Customer Support for a current list of Compaq-qualified PC Cards. Solving Pointing Device Problems Problem Possible Cause Solution External pointing device is not working Device driver is loaded but pointing device does not work Touch Pad is not working The external pointing device was connected to your computer while your computer was on. Press the Suspend button to initiate Suspend mode. Press the Suspend button again to exit Suspend mode. This allows your computer to recognize the pointing device. The wrong mouse has been selected. If you are running Windows 95, Windows 98, or Windows 2000 Professional, click StartàSettingsàControl PanelàAdd New Hardware; then use the arrow keys to highlight the Mouse icon in the selection box and choose the correct mouse hardware. If you are running Windows NT, using the keyboard, press F6. Then use the arrow keys to highlight My Computer; press Enter. Use the arrow keys to highlight Control Panel; press Enter. Use the arrow keys to highlight Mouse; press Enter. Select the correct mouse hardware; press Enter. No device driver or Install the correct device an incorrect device driver using the Add New driver is installed. Hardware wizard. 16-32 Troubleshooting

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16-32 Troubleshooting
Solving PC Card Problems
Continued
Problem
Possible Cause
Solution
Storage PC Card
does not work
Flash memory cards
require the Microsoft
Flash File System to
be loaded.
Load the Microsoft Flash
File System.
The card is not
formatted.
Format the PC Card as
you would a diskette.
The card is not
supported by the
computer.
Call Compaq Customer
Support for a current list
of Compaq-qualified PC
Cards.
Solving Pointing Device Problems
Problem
Possible Cause
Solution
External pointing
device is not
working
The external
pointing device
was connected to
your computer
while your
computer was on.
Press the Suspend button to
initiate Suspend mode. Press
the Suspend button again to
exit Suspend mode. This
allows your computer to
recognize the pointing device.
Device driver is
loaded but
pointing device
does not work
The wrong mouse
has been selected.
If you are running Windows
95, Windows 98, or Windows
2000 Professional, click
Start
°
Settings
°
Control
Panel
°
Add New Hardware;
then use the arrow keys to
highlight the Mouse icon in
the selection box and choose
the correct mouse hardware.
If you are running Windows
NT, using the keyboard, press
F6
. Then use the arrow keys
to highlight My Computer;
press
Enter
. Use the arrow
keys to highlight Control
Panel; press
Enter
. Use the
arrow keys to highlight
Mouse; press
Enter
. Select
the correct mouse hardware;
press
Enter
.
Touch Pad is not
working
No device driver or
an incorrect device
driver is installed.
Install the correct device
driver using the Add New
Hardware wizard.