Compaq Armada e500s Armada E500 Series Quick Reference Guide - Page 166

Solving Internet Problems

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Solving Internet Problems Problem Possible Cause Solution Cannot register Windows when attempting a Webbased online registration You do not have an ISP account. Choose an ISP and install appropriate software provided by the ISP before accessing the Internet. Not connecting to Internet Dial-Up is not configured correctly for the Internet. Configure Internet setup using the Internet Connection Wizard. Cannot connect to Internet Service Provider, or no Internet access ISP connection problem. Call your ISP for support. Cannot connect to AOL Internet is not set up correctly, or the modem is not connected correctly. Ensure that the modem is connected to the telephone properly and appears correctly in the Device Manager. Click StartàSettingsàControl PanelàSystemàDevice Manager tab. If there is a modem problem, Modem will appear in the list with a yellow circle and exclamation point beside it. Double-click on Modem to see the device status and a list of problems. If these are correct, call AOL for support of their product. Unable to set up the ISP Microsoft Network (MSN), or receive vxd error after trying to install MSN Compaq does not Contact Microsoft support third party ISP Network (MSN) for such as MSN. support of their product. Cannot access a particular website Internet site filtering is Set the desired level of enabled. Internet security and filtering. Refer to your Web browser software documentation. 16-18 Troubleshooting

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16-18 Troubleshooting
Solving Internet Problems
Problem
Possible Cause
Solution
Cannot register
Windows when
attempting a Web-
based online
registration
You do not have an
ISP account.
Choose an ISP and
install appropriate
software provided by the
ISP before accessing the
Internet.
Not connecting to
Internet
Dial-Up is not
configured correctly
for the Internet.
Configure Internet setup
using the Internet
Connection Wizard.
Cannot connect to
Internet Service
Provider, or no
Internet access
ISP connection
problem.
Call your ISP for support.
Cannot connect to
AOL
Internet is not set up
correctly, or the
modem is not
connected correctly.
Ensure that the modem
is connected to the
telephone properly and
appears correctly in the
Device Manager. Click
Start
°
Settings
°
Control
Panel
°
System
°
Device
Manager tab. If there is a
modem problem, Modem
will appear in the list with
a yellow circle and
exclamation point beside
it. Double-click on
Modem to see the device
status and a list of
problems. If these are
correct, call AOL for
support of their product.
Unable to set up the
ISP Microsoft
Network (MSN), or
receive vxd error
after trying to install
MSN
Compaq does not
support third party ISP
such as MSN.
Contact Microsoft
Network (MSN) for
support of their product.
Cannot access a
particular website
Internet site filtering is
enabled.
Set the desired level of
Internet security and
filtering. Refer to your
Web browser software
documentation.