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Sony COM-2 Operating Instructions - Page 165

Troubleshooting, If the unit does not function as expected, try the following steps to resolve

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165 Troubleshooting Troubleshooting If the unit does not function as expected, try the following steps to resolve the issue. 1 Check the unit's symptoms in the troubleshooting tables below. Check also for information about the issue in the help of the software used to transfer files. 2 Check for about the issue on the support Web site. Visit: http://www.sony.com/mylo/support 3 If you are still unable to resolve the issue, consult the Customer Information Service Center. Table of Contents mylo Widget Web RSS/ Podcast Power Symptom The unit will not turn on. The rechargeable battery will not charge. The rechargeable battery cannot be fully charged. Battery life is short. Cause or corrective action  Make sure the rechargeable battery is inserted correctly ( page 8).  The battery is not charged. Charge the battery by connecting the AC adapter.  Press the RESET button using the stylus to reboot the unit ( page 15).  Make sure the AC adapter is correctly connected to both the unit and a wall outlet.  The unit continues to output sound by the loudspeaker. Stop music or video playback, or connect the headphones.  Charging may take a long time if you operate the unit while it is charging. Stop using and turn off the unit.  The battery may have reached the end of its useful life. Replace it with a new one. To get a new battery, call 1-800-488-SONY (7669).  You attempted to charge the power using the USB cable without clearing the password lock. Input the password and clear the lock.  Charge the battery at the recommended temperature ( page 9, 10).  The battery may have reached the end of its useful life. Replace it with a new one. To get a new battery, call 1-800-488-SONY (7669).  Check Power Save functions are effectively used. Put a checkmark on "Auto Backlight Off " or select "Auto Power Off " to save the battery consumption ( page 152).  The surrounding temperature is too high or too low. Operate the unit at the recommended temperature ( page 9, 10).  "Auto Power Off " function does not work on the "Date&Time" setting screen after the RESET button is pressed. Finish the Initial Set-up after resetting the unit. AIM Skype Yahoo! Messenger Google Talk Music Photo Video Camera Tools Index Continued 

Section	Page
Power	7
Installing the Supplied Battery	8
Charging the Battery	9
Charging using the AC adapter	9
Charging using the USB cable	10
Turning On the Power - POWER/HOLD Switch	11
Checking the Remaining Battery Power	12
Basic Operation	13
Parts and Controls	14
Selecting/Executing Operations	16
Using the Operation key	16
Using the Touch panel	16
Using the Touch Buttons	17
The Status Bar	18
Using the keyboard	19
Key arrangement	22
Using the supplied headset	24
Inserting and Removing a “Memory Stick Duo”	25
About the sample data stored in the unit	26
Initial Set-up	27
Wireless Network Connection	28
Before Connecting to Wireless Networks	29
Wireless networks which may be used with this unit	29
Registering Wireless Networks	30
mylo Widget	31
Displaying the mylo Screen	32
About the mylo Screen and the mylo Widget	32
Setting Up the mylo Screen	33
Adding/placing a mylo Widget on the mylo Screen	33
Moving a mylo Widget	34
Changing the size of a mylo Widget	34
Changing the settings of a mylo Widget	35
Deleting a mylo Widget from the mylo Screen	35
Installing/Uninstalling mylo Widgets	36
Installing mylo Widget to this unit	36
Updating a mylo Widget	36
Uninstalling mylo Widgets	37
Other operations for mylo Widgets	37
mylo Widget Features	38
My Contacts Widget	38
Other mylo Widgets	40
Web	41
Before Enjoying the Web	42
Web features on this unit	42
Preparing a wireless network connection	42
Viewing Web sites	43
Adding the currently displayed Web page to Bookmarks	43
Saving a Web page	43
Change the Home Page	43
Basic Operations of the Web browser	44
Changing the screen layout	45
Changing the scroll mode	46
Changing the display settings	46
RSS/Podcast	47
Before Enjoying RSS/Podcast	48
Features of RSS/Podcast using this unit	48
Preparing a wireless network connection	48
Registering a feed	48
Checking RSS Feed Sync Settings	49
Reading Feeds/Podcasts	51
Managing feeds	52
Importing/Exporting feeds	53
Playing a Podcast	54
Communication	55
AIM	55
Before Enjoying AIM	56
AIM Features using this unit	56
Preparing a wireless network connection	56
Registering for a Screen Name	56
Starting AIM	57
Signing in to AIM	57
Signing out of AIM	57
Exiting AIM	57
Screens and Icons of AIM	58
The Buddies screen and icons	58
The IMs/Chats screen and icons	58
The status bar and icons	59
Setting Your Status	60
Setting your status or picture	60
Adding a Buddy to Your AIM Buddy List	61
Sending an invitation	61
Managing a Buddy on your Buddy List	61
Messaging	62
Starting a new IM/Chat with a Buddy	62
Answering a new IM/Chat	62
Open an ongoing IM/Chat	62
Starting a new IM/Chat with 2 or more Buddies	63
Ending a IM/Chat	63
Adjusting AIM Settings	64
Skype	65
Before Enjoying Skype	66
Skype features using this unit	66
Preparing a wireless network connection	66
Registering for Skype	66
Starting Skype	67
Signing in to Skype	67
Signing out of Skype	67
Exiting Skype	67
Screens and Icons in Skype	68
The Contacts screen and icons	68
The Chat List screen and icons	69
The Events screen and icons	69
The status bar and icons	70
Setting Your Status	71
Setting your status	71
Adding a User to Your Skype Contact List	73
Sending a request to exchange contact details	73
Responding to a request for authorization	74
Managing your Contacts	74
Making and Receiving a Call	75
Calling a Skype user	75
Calling a regular phone number (SkypeOut)	76
Receiving a call	77
Ending a call	77
Enjoying a Chat	78
Starting a new chat	78
Answering a new chat	78
Selecting an ongoing chat	78
Bookmarking a chat	78
Chatting with multiple Contacts (Multi Chat)	79
Ending a chat	79
Transferring Files	80
Sending a file	80
Receiving a file	81
Using Voicemail	82
Sending a voicemail	82
Receiving a voicemail	82
Adjusting Skype Settings	83
Yahoo! Messenger	85
Before Enjoying Yahoo! Messenger	86
Features of Yahoo! Messenger using this unit	86
Preparing a wireless network connection	86
Registering for a Yahoo! ID	86
Starting Yahoo! Messenger	87
Signing in to Yahoo! Messenger	87
Signing out of Yahoo! Messenger	87
Exiting Yahoo! Messenger	87
Screens and Icons of Yahoo! Messenger	88
The Contacts screen and icons	88
The Conversations screen and icons	89
The status bar and icons	90
Setting Your Status	91
Setting your status or profile	91
Adding a User to Your Yahoo! Messenger Contact List	93
Sending an “Add a Contact” request	93
Responding to an “Add a Contact” request from other users	93
Managing your Contacts	94
Enjoying a Conversation	95
Starting a new Conversation	95
Answering a new Conversation	95
Open an ongoing Conversation	95
Starting a Conference	96
Adding additional Contacts to an ongoing Conference	96
Ending a Conversation/Conference	96
Transferring Files	97
Sending a file	97
Receiving a file	98
Adjusting Yahoo! Messenger Settings	99
Google Talk	100
Before Enjoying Google Talk	101
Features of Google Talk using this unit	101
Preparing for the wireless network connection	101
Registering for a Gmail Account	101
Starting Google Talk	102
Signing in to Google Talk	102
Signing out of Google Talk	102
Exiting Google Talk	102
Screens and Icons of Google Talk	103
The Contacts screen and icons	103
The Chats screen and icons	104
The Events screen	104
The status bar and icons	105
Setting Your Status	106
Setting your status	106
Adding a User to Your Google Talk Contact List	107
Sending an invitation	107
Responding to invitations from other users	107
Managing your Contacts	107
Enjoying a Chat	108
Starting a new chat	108
Answering a new chat	108
Open an ongoing chat	108
Ending a chat	108
Adjusting Google Talk Settings	109
Music	110
Transferring Audio Files from Your Computer	111
Available software programs to transfer audio files	111
Supported audio formats	111
Switching the USB mode	111
Connecting the unit to a computer	112
Using Windows Explorer (Drag and drop)	113
Using Windows Media Player 10 or 11	113
Using SonicStage CP	114
About the data folders	115
Playing Music	116
Playing selected tracks	116
Basic playback operations	118
Scope of tracks to be played	119
Creating a Music Playlist	120
Playing tracks in My Playlist	120
Photo	121
Transferring Photo Files from Your Computer	122
Supported image formats	122
Switching the USB mode	122
Connecting the unit to a computer	122
Using Windows Explorer (Drag and drop)	123
About the data folders	123
Displaying Photo Files	124
Playing selected photos	124
Basic playback	125
Changing the list view	126
Adding a photo to My Picture list	126
Setting a photo as Wallpaper on mylo	126
Editing Photo files	127
Video	129
Transferring Video Files from Your Computer	130
Supported video formats	130
Switching the USB mode	130
Connecting the unit to a computer	131
Using Image Converter	131
Using Windows Explorer (Drag and drop)	132
About the data folders	132
Viewing Video Files	133
Playing selected Videos	134
Basic playback operations	135
Creating a video Playlist	137
Playing a video in My Playlist	137
Camera	138
Taking Photos	139
Adjusting zoom, exposure and white balance	139
Changing the setting	140
Viewing a Photo	141
Tools	142
File Manager - Handling Files	143
Drop Box - Downloaded File Storage	144
Text Editor - Creating/Displaying text files	145
Creating a New Text File	145
Transferring Text Files from Your Computer	145
Opening a Text File	147
Network Settings - Changing the Settings ofthe Wireless Network	148
Changing the pre-arranged order of the Auto wirelessnetwork connection	150
Hotspot Database - Searching the HotspotDatabase	151
Updating the Hotspot Database	151
Settings - Changing the settings	152
Using text input assist	154
Protecting the unit using a password	154
Backing up the settings or content data in this unit	155
System Update - Updating the software	157
System Information - Displaying the systeminformation	158
Additional Information	159
Auto Login Guide	160
Wayport® Auto Login Guide	160
T-Mobile® HotSpot Auto Login Guide	161
Task Manager	164
Troubleshooting	165
Precautions	178
Do not use/store the unit in the following place	178
On Carrying	178
On the use	178
On the LCD display	179
On the headphones	179
On cleaning	180
On operating temperatures	180
On moisture condensation	180
On batteries	181
On software	181
On servicing	182
On the “Memory Stick Duo”	183
About the Folder Structure	186
The folder structure of the internal memory	186
The folder structure of a “Memory Stick Duo”	187
On Copyrights and Licenses	188
AOL SOFTWARE END USER AGREEMENT FOR AIM	248
Skype End User License Agreement	253
Yahoo! Terms of Service	262
Specifications	263

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1´³

Troubleshooting

If the unit does not function as expected, try the following steps to resolve the

issue.

Check the unit’s symptoms in the troubleshooting tables below.

Check also for information about the issue in the help of the software used to transfer files.

Check for about the issue on the support Web site.

Visit: http://www.sony.com/mylo/support

If you are still unable to resolve the issue, consult the Customer Information

Service Center.

Power

Symptom

Cause or corrective action

The unit will not turn on.



Make sure the rechargeable battery is inserted correctly

(



page 8).



The battery is not charged. Charge the battery by

connecting the AC adapter.



Press the RESET button using the stylus to reboot the

unit (



page 15).

The rechargeable battery

will not charge. The

rechargeable battery

cannot be fully charged.



Make sure the AC adapter is correctly connected to both

the unit and a wall outlet.



The unit continues to output sound by the loudspeaker.

Stop music or video playback, or connect the

headphones.



Charging may take a long time if you operate the unit

while it is charging. Stop using and turn off the unit.



The battery may have reached the end of its useful life.

Replace it with a new one. To get a new battery, call

1-800-488-SONY (7669).



You attempted to charge the power using the USB cable

without clearing the password lock. Input the password

and clear the lock.



Charge the battery at the recommended temperature (



page 9, 10).

Battery life is short.



The battery may have reached the end of its useful life.

Replace it with a new one. To get a new battery, call

1-800-488-SONY (7669).



Check Power Save functions are effectively used.

Put a checkmark on “Auto Backlight Off” or select “Auto

Power Off ”

to save the battery consumption (



page

152).



The surrounding temperature is too high or too low.

Operate the unit at the recommended temperature (



page 9, 10).



“Auto Power Off” function does not work on the

“Date&Time” setting screen after the RESET button is

pressed. Finish the Initial Set-up after resetting the unit.

Continued



Troubleshooting