Brother International HL 1850 Service Manual - Page 222

CHAPTER

6

TROUBLESHOOTING

7.

INCORRECT

PRINTOUT

When

the

data

is

not

printed

correctly

as

it

is

seen

on

the

PC

screen,

follow

the

procedures

below

in

the

event

of

a

specific

error.

P-1

The

printer

prints

unexpectedly

or

it

prints

garbage.

LA

Fr

User

Check

(1)

Check

if

the

printer

cable

is

not

too

long.

It

is

recommended

to

use

a

parallel

cable

of

less

than

2

meters

(6.6

feet)

in

length.

(2)

Check

that

the

printer

cable

is

not

damaged

or

broken.

Check

also

that

the

printer

cable

is

connected

to

the

correct

interface

connectors

of

both

the

printer

and

PC.

(3)

If

an

interface

switching

device

is

used,

remove

it

and

connect

the

computer

directly

to

the

printer

and

try

again.

(4)

Check

that

the

appropriate

printer

driver

is

selected

as

`Set

as

Default'.

Check

also

that

the

correct

print

port

is

set

for

the

selected

printer

driver.

(5)

Check

that

the

printer

is

not

connected

to

the

same port

which

is

also

connected

to

a

mass

storage

device

or

scanner.

Remove

all

other

devices

and

connect

the

port

to

the

printer

only.

Turn

off

the

printer

status

monitor

in

the

device

options

tab

in

the

printer

driver.

(6)

If

the

print

port

is

set

as

an

ECP

port,

change

it

to

a

normal

port.

(7)

Try

printing

the

test

page

referring

to

9.

`INSPECTION

MODE'

in

this

Chapter.

(8)

Try

resetting

the

factory

settings.

Possible

cause

Step

Check

Result

Remedy

Failure

inside

the

printer

1

Is

it

possible

to

print

the

test

page

with

the

method

of

9.

`INSPECTION

MODE'

in

this

Chapter?

No

Identify

the

error

type,

then

refer

to

the

specified

section

of

this

chapter.

NOTE:

If

the

printer

prints

garbage

or

incorrect

fonts,

instruct

the

user

to

use

the

`Troubleshooting

for

Printer

won't

print'

tool

of

the

self

-diagnostics

tools.

If

the

problem

cannot

be

solved,

instruct

user

to

use

the

Diagnostics'

tool

described

in

the

Appendix

so

that

you

can

get

a

log

file

to

investigate

the

cause

of

the

problem.

For

details

on

the

self

-diagnostics

tools,

see

APPENDIX

18

`HOW

TO

USE

SELF

-DIAGNOSTICS

TOOLS'.

6-56

Brother International HL 1850 Service Manual - Page 222

Incorrect, Printout

Page 222 highlights