Brother International HL 1850 Service Manual - Page 229

HL

-1850/1870N

SERVICE

MANUAL

8.7

Windows

95/98/Me

(or

later)

Peer

to

Peer

(HP

JetAdmin

Compatible

Method)

Troubleshooting

If

you

are

having

trouble

printing

on

a

Windows

95/98

(or

later)

Peer

to

Peer

network,

check

the

following

(HP

JetAdmin

compatible

method):

(1)

If

the

print

server

does

not

show

up

under

JetAdmin

on

a

Windows

95/98

Peer

to

Peer

network,

try

removing

all

of

the

Windows

95/98

network

software

from

the

Network

Control

panel

and

then

reinstalling

them

as

follows:

•

First

install

the

IPX/SPX-Compatible

Protocol

(or

the

TCP/IP

protocol

if

you

are

using

a

later

version

of

JetAdmin),

the

Client

for

Microsoft

Networks,

and

the

network

adapter

card

driver.

•

Install

the

Latest

HP

JetAdmin

software

•

Restart

the

system,

and

then

add

the

HP

JetAdmin

service.

8.8

Windows

95/98/Me/NT

4.0/2000

(or

later)

Peer

to

Peer

Print

(NetBIOS)

Troubleshooting

If

you

are

having

trouble

printing

on

a

Windows

95/98/Me/NT

4.0/2000

(or

later)

Peer

to

Peer

network

(NetBIOS),

check

the

following:

(1)

Make

sure

that

the

Brother

NetBIOS

Port

driver

is

securely

installed

and

configured

according

to

the

Windows

95/98/Me/NT

4.0/2000

Peer

to

Peer

(NetBIOS)

chapters.

You

may

find

that

during

the

installation

of

the

port

driver,

the

screen

that

prompts

you

for

a

Port

name

is

not

displayed.

This

happens

on

some

Windows

95/98/Me/NT

4.0/2000

computers.

Press

the

ALT

and

TAB

keys

to

make

it

appear.

(2)

Make

sure

that

the

print

server

is

configured

to

be

in

the

same

workgroup

or

domain

as

the

test

of

your

computers.

It

may

take

several

minutes

for

the

print

server

to

appear

in

the

network

neighborhood.

8.9

Internet

Print

(TCP/IP)

Troubleshooting

(1)

The

first

step

in

troubleshooting

is

to

make

sure

that

you

have

a

valid

E-mail

connection

on

both

the

sending

PC

and

the

receiving

print

server.

Try

sending

an

E-mail

message

from

the

PC

to

a

user

at

the

remote

site

who

can

receive

mail

via

the

POP3

server.

If

this

does

not

work,

there

may

be

an

E-mail

configuration

problem

on

the

PC,

on

the

local

E-

mail

server,

or

on

the

remote

POP3

server.

Double

check

to

make

sure

that

the

E-mail

parameters

that

you

configured

on

the

PC

and

on

the

remote

print

server

match

those

that

are

configured

on

the

E-mail

servers.

If

you

can

print

small

files

OK

but

are

having

problems

printing

large

files,

the

problem

may

be

in

the

e-mail

system.

Some

E-mail

systems have

difficulties

printing

large

files.

If

the

file

does

not

reach

its

destination

intact,

then

the

problem

is

with

the

E-mail

system.

You

can

also

enable

the

partial

e-mail

print

facility

on

your

client

PC,

this

will

split

the

e-

mail

up

into

fragments

which

should

then

not

overwhelm

your

e-mail

server.

To

do

this,

select

the

property

dialog

of

the

Brother

Internet

Print

Port.

6-63

Brother International HL 1850 Service Manual - Page 229

Windows, 98/Me, later, JetAdmin, Compatible, Method, Troubleshooting, 98/Me/NT, Print, NetBIOS,

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