Brother International HL 1850 Service Manual - Page 230

CHAPTER

6

TROUBLESHOOTING

8.10

Novell

Netware

Troubleshooting

If

you

cannot

print

from

NetWare

and

you

have

checked

the

hardware

and

network

as

described

in

the

previous

steps,

first

verify

that

the

Brother

print

server

is

attached

to

the

server

queue

by

going

to

PCONSOLE,

selecting

PRINT

QUEUE

INFORMATION,

and

then

CURRENTLY

ATTACHED

SERVERS.

If

the

print

server

does

not

appear

in

the

list

of

attached

servers,

then

check

the

following:

NOTE:

It

is

always

a

good

idea

to

try

followings

in

order

to

eliminate

the

possibility

of

setup

errors

•

Turn

the

printer

off

and

then

on

again

to

force

the

printer

to

rescan

the

Netware

queue.

•

Delete

and

recreate

the

print

server

and

create

a

new

print

queue

in

order

to

eliminate

the

possibility

of

setup

errors.

(1)

If

you

changed

the

login

password,

you

must

change

the

password

in

both

the

Brother

print

server

(using

the

SET

NETWARE

PASSWORD

command

if

you

are

using

the

BRConfig

software)

or

by

using

a

web

browser

or

the

BRAdmin32

utility

and

in

the

file

server

(using

the

PCONSOLE

Print

Server

Information

Change

Password

command).

(2)

If

you

created

the

print

queue

using

PCONSOLE

and

instead

of

BRAdmin32,

make

sure

that

you

have

enabled

at

least

one

NetWare

file

server

using

the

SET

NETWARE

SERVER

servername

ENABLED

command.

(3)

Have

you

exceeded

your

NetWare

user

limit?

(4)

Make

sure

that

the

print

server

name

you

used

in

PCONSOLE

exactly

matches

the

name

that

is

configured

in

the

print

server,

and

make

sure

it

is

defined

as

a

Queue

Server

for

the

print

queue.

If

you

are

running

both

802.3

and

Ethernet

II

frames

on

different

file

servers

on

your

network,

there

is

a

possibility

that

the

print

server

may

not

make

a

connection

to

the

desired

file

server.

Try

forcing

the

frame

type

to

the

desired

one

using

the

SET

NETWARE

FRAME

command

from

the

print

server

remote

console

or

using

BRAdmin32.

(6)

If

you

are

using

DOS

CAPTURE

statement

and

losing

portions

of

your

print

job,

try

setting

the

TIMEOUT

parameter

in

your

CAPTURE

statement

to

a

higher

value

(at

least

50

seconds

for

Windows).

(

5

)

8.11

AppleTalk

Troubleshooting

If

you

cannot

print

from

an

AppleTalk

for

Macintosh

computer

and

you

have

checked

the

hardware

and

network

as

described

in

the

previous

steps,

then

check

the

following:

(1)

Make

sure

that

you

are

running

Phase

2

AppleTalk

and

that

you

have

selected

the

correct

network

interface

from

the

Network

Control

Panel

on

the

Macintosh.

(2)

Make

sure

that

the

AppleTalk

protocol

of

the

print

server

is

enabled.

(3)

If

you

have

a

large

network,

make

sure

that

you

have

the

Laser

Writer

V8.xx

or

equivalent

driver,

since

earlier

versions

may

cause

PostScript

errors.

Also,

verify

that

you

get

the

correct

printer

information

when

you

select

Printer

Info

from

the

Setup

button

in

the

Chooser.

(4)

Make

sure

that

you

have

selected

the

correct

Printer

Description

File

(PPD)

from

the

Chooser

(otherwise

PostScript

errors

may

result)

6-64

Brother International HL 1850 Service Manual - Page 230

Novell, Netware, Troubleshooting, AppleTalk

Page 230 highlights