Home » Oki Manuals » Multifunction Devices » Oki MB471 » Manual Viewer

Oki MB471 Users Manual Basic - Page 135

Troubleshooting, Paper Jams, Checking Error Messages, Clearing Paper Jams

Get Oki MB471 PDF manuals and user guides

Add to My Manuals
Save this manual to your list of manuals

Page 135 highlights

7. Troubleshooting This chapter provides solutions to the problems you may encounter while operating your machine.  Paper Jams This section explains how to clear paper jams. Reference  For details on the location of each component of the machine, refer to "Cleaning Your Machine" on P. 176.  For details on the location of each component of the machine, refer to "Names of Components" on P. 15. Checking Error Messages When a paper jam occurs, the [Paper jam] or [Document jam] message appears on the display screen and the key on the operator panel blinks. The error code and description differ according to where the paper jam occurs. Check the error code that appears from the list below and refer to the relevant procedure to clear paper jams. Error code Message Reference page 370 Paper Jam Occurs: 3## 371 Open the scanner unit and top cover, and check. 372 380 Please see Help for details. 381 382 389 390 391 Paper Jam Occurs: 3## 392 Pull out the paper cassette of the indicated tray and check. P.135 P.135 P.135 P.137 P.137 P.137 P.137 P.138 P.139 P.139 Please see Help for details. Document Jam Occurs. P.140 Please open the scanner unit and ADF cover, and check. Please see Help for details. Clearing Paper Jams Note  Check that there is no paper remaining inside the machine.  Remove the paper carefully so that it does not tear. If the paper tears, be sure to remove all of the pieces. CAUTION Possible to get burned.  Since the fuser unit right is extremely hot, perform the operation with care. Note  The image drum (the green tube) is very delicate. Handle it carefully. 7  Do not expose the image drum to direct sunlight or very bright interior light (approximately more than 1500 lux). Even under the normal interior light, do not leave it for more than 5 minutes. Error Code 370, 371, 372 (Duplex paper jam) 1 Remove any documents from the document tray. 2 Open the scanner unit. 3 Press the top cover open button(1) and open the top cover. 1 Troubleshooting - 135 -

Section	Page
Preface	2
Emergency first aid	3
Manufacturer	3
Importer to the EU/Authorised representative	3
Environmental information	3
For Your Safety	4
Manual Composition	11
About This Manual	11
1. Setup	13
Overview of Machine	13
Contents of the Package	13
Available Options	14
Installation Requirements	14
Names of Components	15
Installing Your Machine	17
Unpacking Your Machine	17
Turning On and Off Your Machine	19
Installing Options	22
Installing a Second Tray Unit (MB461, MB461+LP, MB471, MB471w, MB491, MB491+, MB491+LP, ES4161 MFP, ES4191 MFP, MPS4200mb, MPS4700mb only)	22
Operator Panel	25
Default Screen	26
Entering Text Using the Operator Panel	27
Loading Paper and Documents	29
Paper	29
Supported Paper Types	29
Paper Recommendations	31
Storing Paper	31
Loading Paper	32
Paper Output	37
Documents	37
Document Requirements	37
Scannable Area	38
Loading Documents	38
Basic Settings for Faxing (for MB451, MB451w, MB471, MB471w, MB491, MB491+, MB491+LP, ES4191 MFP, MPS4200mb, MPS4700mb only)	40
Setting for Country Code	40
Connecting a Telephone Line	41
Other cases	42
Settings for each dialing type	43
Setup of Date/Time	44
Specifying Sender Information	44
PBX Connecting	45
Setting for Super G3	45
Specifying Reception Mode	45
Connecting to a Computer	46
Network Connection	47
USB Connection	60
Configuring the Network Settings	65
Checking the Common Setup Information	66
Setting Up Scan To E-mail and Internet Fax	66
Setting Up Scan To Network PC	68
Managing Profiles	77
Printing Configuration	78
Printing Procedure	78
2. Copying	79
Basic Operation	79
Starting a Copy Job	79
Canceling a Copy Job in Progress	79
Configuring Copy Settings	80
Changing the Scan Size (Scan Size)	80
Changing the Paper Tray (Paper Feed)	80
Changing Image Orientation of Document (Direction)	81
Making Enlarged or Reduced Copies (Zoom)	81
Enabling Continuous Scan Mode (Continuous Scan)	82
Making Duplex Copies (Duplex Copy)	83
Adjusting Copy Density (Density)	83
Changing Document Type (Document Type)	83
Adjusting the Background Removal	84
Changing Scan Resolution	84
Resetting Copy Settings	85
3. Faxing (for MB451, MB451w, MB471, MB471w, MB491, MB491+, MB491+LP, ES4191 MFP, MPS4200mb, MPS4700mb only)	86
Basic Procedure for Faxing	86
Sending a Fax	86
Specifying a Destination	87
Deleting Specified Destinations	89
Configuring Fax Settings	90
Changing Scan Size (Scan Size)	90
Changing Resolution (Resolution)	90
Adjusting Density (Density)	90
Printing the Sender Name	90
Checking and Canceling Fax Transmission	91
Canceling Fax Transmission	91
Canceling a Reserved Job	91
Checking Transmission and Reception History	91
Machine Behavior in Fax Reception	92
Reception Behavior	92
Printing Received Faxes	94
Phone Book	95
Speed Dial	95
Registering and Editing	95
Registering From History	95
Deleting	96
Group Dial (Group Number)	96
Registering and Editing	96
Deleting	96
One-Touch Key Pad	97
Register all telephone numbers	97
Registering the Machine	97
Basic Procedure for Scan To Fax Server	98
Transmitting Data to Fax Server	98
Specifying the destination	98
Deleting the specified destination	99
Stopping the fax transmission	99
Basic Procedure for Internet Faxing	100
Sending an Internet Fax	100
Specifying a Destination	101
Checking, Deleting, and Changing Destinations	102
Canceling Transmission	103
Receiving Internet Faxes	103
4. Scanning	104
Installing Scanner Drivers (TWAIN/WIA/ICA Driver)	104
Installation Procedure	104
For Windows	104
For Mac OS X	105
Using ActKey Software	107
Installing the Software	107
Starting the Software	107
Setup to use the WSD Scan	108
Installation procedure	108
Scanning Methods	109
Scan to E-mail	109
Scan to Network PC	111
Scan to USB Memory	111
Scan to Local PC	112
Scan to Remote PC	113
Canceling the Current Scan Job	118
Registering Address Book	119
Address Book	119
Group List	120
Register all E-mail addresses	120
Registering the Machine	120
Importing Addresses from a File	120
Registering Network Scan Destinations	121
5. Using as a Printer	122
Printing from a Computer	122
Printing	122
Canceling a Print Job	124
Printing From USB Memory	125
Starting a Print Job	125
Configuring Print Settings	126
Canceling a Print Job	127
6. User Authentication and Access Control	128
About User Authentication and Access Control	128
Authentication by PIN	129
Registering a PIN	129
Enabling Access Control	129
Operation When PIN Authentication Is Enabled	129
Authentication by User Name and Password	132
Registering User Name and Password	132
Enabling Access Control	132
Operation When User Name and Password Authentication is Enabled	132
7. Troubleshooting	135
Paper Jams	135
Checking Error Messages	135
Clearing Paper Jams	135
Error Messages	141
Error Messages Displayed on the Screen	141
Checking the Machine's Status From the <STATUS> Key	152
Other Issues	153
Unable to Print from a Computer	153
Unable to Install a Printer Driver Successfully	155
Restrictions on Each OS	156
Copying Issues	159
Faxing Issues	161
Scanning Issues	162
Image Quality Issues	163
Feeding Issues	166
Machine Issues	167
When the Power Goes Out	170
8. Maintenance	171
Replacing Consumable Items	171
Replacing Toner Cartridges	172
Replacing the Image Drum (MB461, MB461+LP, MB471, MB471w, MB491, MB491+, MB491+LP, ES4161 MFP, ES4191 MFP, MPS4200mb, MPS4700mb only)	173
Replacing the Image Drum (MB441, MB451, MB451w only)	174
Cleaning Your Machine	176
Cleaning the Surface of the Machine	176
Cleaning the Document Glass	176
Cleaning Document Feeding Rollers in the ADF	176
Cleaning Paper Feed Rollers	177
Cleaning LED Heads	178
Moving Your Machine	179
9. Appendix	181
Specifications (MB461/MB461+LP/MB471/ MB471w/MB491/MB491+/MB491+LP/ES4161 MFP/ES4191 MFP/MPS4200mb/MPS4700mb)	181
Specifications (MB441/MB451/MB451w)	189
Basic steps in Windows	198
Index	199

Match case Limit results 1 per page

- 135 -

Troubleshooting

7. Troubleshooting

This chapter provides solutions to the problems you may encounter while operating your machine.



Paper Jams

This section explains how to clear paper jams.

Reference



For details on the location of each component of the machine, refer to

"Cleaning Your Machine" on P. 176



For details on the location of each component of the machine, refer to

"Names of Components" on P. 15

Checking Error Messages

When a paper jam occurs, the [

Paper jam

] or

[

Document jam

] message appears on the

display screen and the <

STATUS

> key on the

operator panel blinks. The error code and

description differ according to where the paper

jam occurs.

Check the error code that appears from the list

below and refer to the relevant procedure to

clear paper jams.

Clearing Paper Jams

Note



Check that there is no paper remaining inside the

machine.



Remove the paper carefully so that it does not tear. If the

paper tears, be sure to remove all of the pieces.

Note



The image drum (the green tube) is very delicate. Handle

it carefully.



Do not expose the image drum to direct sunlight or very

bright interior light (approximately more than 1500 lux).

Even under the normal interior light, do not leave it for

more than 5 minutes.

Error Code 370, 371, 372 (Duplex

paper jam)

Remove any documents from the

document tray.

Open the scanner unit.

Press the top cover open button(1) and

open the top cover.

Error

code

Message

Reference

page

370

Paper Jam Occurs: 3##

Open the scanner unit and top

cover, and check.

Please see Help for details.

P.135

371

P.135

372

P.135

380

P.137

381

P.137

382

P.137

389

P.137

390

P.138

391

Paper Jam Occurs: 3##

Pull out the paper cassette of the

indicated tray and check.

Please see Help for details.

P.139

392

P.139

Document Jam Occurs.

Please open the scanner unit and ADF

cover, and check.

Please see Help for details.

P.140

Possible to get burned.



Since the fuser unit right is extremely hot,

perform the operation with care.

CAUTION