Home » Oki Manuals » Multifunction Devices » Oki MB471 » Manual Viewer

Oki MB471 Users Manual Basic - Page 163

Image Quality Issues

Get Oki MB471 PDF manuals and user guides

Add to My Manuals
Save this manual to your list of manuals

Page 163 highlights

Other Issues Symptom Transmission and reception of e-mail not possible. Files cannot be saved in a network file folder. Point to check Remedy Not connected to a wireless access point. Is the e-mail address of the machine set? Did you enter the wrong e-mail address? Is the SMTP server address setting correct? Is the POP3 server address setting correct? Is the DNS server address setting correct? Is another job running? Is an error occurring? Is the FTP/CIFS setting right? Is an error occurring?  Check that the wireless access point power is switched on.  Check the wireless access point settings, and then try the manual settings or automatic settings.  Restart the wireless LAN function.  Press the key and select [Admin Setup] > [Network Menu] > [Network Setup] > [Wireless Setting], and then select [Reconnect Wireless]. Set the e-mail address of the machine. Enter the correct e-mail address. Check the SMTP server setting. Check the POP3 server setting. Check the DNS server address setting. Wait until the other job finishes. Follow the instructions displayed on the display screen of the machine. Check the profile settings. Follow the instructions displayed on the display screen of the machine. Reference - P.66 P.66 P.66 P.66 P.66 P.141 P.77 P.141 Image Quality Issues 7 Memo  If the following information does not solve your trouble, contact your dealer. Symptom Vertical white lines appear. Printed images are fading vertically. Point to check The LED heads are dirty. The toner is low. Foreign material may be present on the image drum. The image drum is not installed properly. The ADF document glass is dirty. The LED heads are dirty. The toner is low. The paper is unsuitable. Remedy Wipe the LED heads with a soft tissue paper. Replace the toner cartridge. Replace the image drum. Install the image drum properly. Clean the ADF document glass. Wipe the LED heads with soft tissue paper. Replace the toner cartridge. Use supported paper. Reference P.178 P.172 P.173 P.173 P.176 P.178 P.172 - Troubleshooting - 163 -

Section	Page
Preface	2
Emergency first aid	3
Manufacturer	3
Importer to the EU/Authorised representative	3
Environmental information	3
For Your Safety	4
Manual Composition	11
About This Manual	11
1. Setup	13
Overview of Machine	13
Contents of the Package	13
Available Options	14
Installation Requirements	14
Names of Components	15
Installing Your Machine	17
Unpacking Your Machine	17
Turning On and Off Your Machine	19
Installing Options	22
Installing a Second Tray Unit (MB461, MB461+LP, MB471, MB471w, MB491, MB491+, MB491+LP, ES4161 MFP, ES4191 MFP, MPS4200mb, MPS4700mb only)	22
Operator Panel	25
Default Screen	26
Entering Text Using the Operator Panel	27
Loading Paper and Documents	29
Paper	29
Supported Paper Types	29
Paper Recommendations	31
Storing Paper	31
Loading Paper	32
Paper Output	37
Documents	37
Document Requirements	37
Scannable Area	38
Loading Documents	38
Basic Settings for Faxing (for MB451, MB451w, MB471, MB471w, MB491, MB491+, MB491+LP, ES4191 MFP, MPS4200mb, MPS4700mb only)	40
Setting for Country Code	40
Connecting a Telephone Line	41
Other cases	42
Settings for each dialing type	43
Setup of Date/Time	44
Specifying Sender Information	44
PBX Connecting	45
Setting for Super G3	45
Specifying Reception Mode	45
Connecting to a Computer	46
Network Connection	47
USB Connection	60
Configuring the Network Settings	65
Checking the Common Setup Information	66
Setting Up Scan To E-mail and Internet Fax	66
Setting Up Scan To Network PC	68
Managing Profiles	77
Printing Configuration	78
Printing Procedure	78
2. Copying	79
Basic Operation	79
Starting a Copy Job	79
Canceling a Copy Job in Progress	79
Configuring Copy Settings	80
Changing the Scan Size (Scan Size)	80
Changing the Paper Tray (Paper Feed)	80
Changing Image Orientation of Document (Direction)	81
Making Enlarged or Reduced Copies (Zoom)	81
Enabling Continuous Scan Mode (Continuous Scan)	82
Making Duplex Copies (Duplex Copy)	83
Adjusting Copy Density (Density)	83
Changing Document Type (Document Type)	83
Adjusting the Background Removal	84
Changing Scan Resolution	84
Resetting Copy Settings	85
3. Faxing (for MB451, MB451w, MB471, MB471w, MB491, MB491+, MB491+LP, ES4191 MFP, MPS4200mb, MPS4700mb only)	86
Basic Procedure for Faxing	86
Sending a Fax	86
Specifying a Destination	87
Deleting Specified Destinations	89
Configuring Fax Settings	90
Changing Scan Size (Scan Size)	90
Changing Resolution (Resolution)	90
Adjusting Density (Density)	90
Printing the Sender Name	90
Checking and Canceling Fax Transmission	91
Canceling Fax Transmission	91
Canceling a Reserved Job	91
Checking Transmission and Reception History	91
Machine Behavior in Fax Reception	92
Reception Behavior	92
Printing Received Faxes	94
Phone Book	95
Speed Dial	95
Registering and Editing	95
Registering From History	95
Deleting	96
Group Dial (Group Number)	96
Registering and Editing	96
Deleting	96
One-Touch Key Pad	97
Register all telephone numbers	97
Registering the Machine	97
Basic Procedure for Scan To Fax Server	98
Transmitting Data to Fax Server	98
Specifying the destination	98
Deleting the specified destination	99
Stopping the fax transmission	99
Basic Procedure for Internet Faxing	100
Sending an Internet Fax	100
Specifying a Destination	101
Checking, Deleting, and Changing Destinations	102
Canceling Transmission	103
Receiving Internet Faxes	103
4. Scanning	104
Installing Scanner Drivers (TWAIN/WIA/ICA Driver)	104
Installation Procedure	104
For Windows	104
For Mac OS X	105
Using ActKey Software	107
Installing the Software	107
Starting the Software	107
Setup to use the WSD Scan	108
Installation procedure	108
Scanning Methods	109
Scan to E-mail	109
Scan to Network PC	111
Scan to USB Memory	111
Scan to Local PC	112
Scan to Remote PC	113
Canceling the Current Scan Job	118
Registering Address Book	119
Address Book	119
Group List	120
Register all E-mail addresses	120
Registering the Machine	120
Importing Addresses from a File	120
Registering Network Scan Destinations	121
5. Using as a Printer	122
Printing from a Computer	122
Printing	122
Canceling a Print Job	124
Printing From USB Memory	125
Starting a Print Job	125
Configuring Print Settings	126
Canceling a Print Job	127
6. User Authentication and Access Control	128
About User Authentication and Access Control	128
Authentication by PIN	129
Registering a PIN	129
Enabling Access Control	129
Operation When PIN Authentication Is Enabled	129
Authentication by User Name and Password	132
Registering User Name and Password	132
Enabling Access Control	132
Operation When User Name and Password Authentication is Enabled	132
7. Troubleshooting	135
Paper Jams	135
Checking Error Messages	135
Clearing Paper Jams	135
Error Messages	141
Error Messages Displayed on the Screen	141
Checking the Machine's Status From the <STATUS> Key	152
Other Issues	153
Unable to Print from a Computer	153
Unable to Install a Printer Driver Successfully	155
Restrictions on Each OS	156
Copying Issues	159
Faxing Issues	161
Scanning Issues	162
Image Quality Issues	163
Feeding Issues	166
Machine Issues	167
When the Power Goes Out	170
8. Maintenance	171
Replacing Consumable Items	171
Replacing Toner Cartridges	172
Replacing the Image Drum (MB461, MB461+LP, MB471, MB471w, MB491, MB491+, MB491+LP, ES4161 MFP, ES4191 MFP, MPS4200mb, MPS4700mb only)	173
Replacing the Image Drum (MB441, MB451, MB451w only)	174
Cleaning Your Machine	176
Cleaning the Surface of the Machine	176
Cleaning the Document Glass	176
Cleaning Document Feeding Rollers in the ADF	176
Cleaning Paper Feed Rollers	177
Cleaning LED Heads	178
Moving Your Machine	179
9. Appendix	181
Specifications (MB461/MB461+LP/MB471/ MB471w/MB491/MB491+/MB491+LP/ES4161 MFP/ES4191 MFP/MPS4200mb/MPS4700mb)	181
Specifications (MB441/MB451/MB451w)	189
Basic steps in Windows	198
Index	199

Match case Limit results 1 per page

Other Issues

- 163 -

Troubleshooting

Image Quality Issues

Memo



If the following information does not solve your trouble, contact your dealer.

Transmission and

reception of e-mail

not possible.

Not connected to a wireless access

point.



Check that the wireless access

point power is switched on.



Check the wireless access point

settings, and then try the manual

settings or automatic settings.



Restart the wireless LAN function.



Press the <

SETTING

> key and

select [

Admin Setup

] >

[

Network Menu

] > [

Network

Setup

] > [

Wireless Setting

and then select [

Reconnect

Wireless

Is the e-mail address of the machine

set?

Set the e-mail address of the

machine.

P.66

Did you enter the wrong e-mail

address?

Enter the correct e-mail address.

P.66

Is the SMTP server address setting

correct?

Check the SMTP server setting.

P.66

Is the POP3 server address setting

correct?

Check the POP3 server setting.

P.66

Is the DNS server address setting

correct?

Check the DNS server address

setting.

P.66

Is another job running?

Wait until the other job finishes.

Is an error occurring?

Follow the instructions displayed on

the display screen of the machine.

P.141

Files cannot be saved in

a network file folder.

Is the FTP/CIFS setting right?

Check the profile settings.

P.77

Is an error occurring?

Follow the instructions displayed on

the display screen of the machine.

P.141

Symptom

Point to check

Remedy

Reference

Vertical white lines

appear.

The LED heads are dirty.

Wipe the LED heads with a soft

tissue paper.

P.178

The toner is low.

Replace the toner cartridge.

P.172

Foreign material may be present

on the image drum.

Replace the image drum.

P.173

The image drum is not installed

properly.

Install the image drum properly.

P.173

The ADF document glass is dirty.

Clean the ADF document glass.

P.176

Printed images are

fading vertically.

The LED heads are dirty.

Wipe the LED heads with soft

tissue paper.

P.178

The toner is low.

Replace the toner cartridge.

P.172

The paper is unsuitable.

Use supported paper.

Symptom

Point to check

Remedy

Reference