Oki MB471 Users Manual Basic - Page 162

Scanning Issues, Unable to Send or Receive a Fax

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Other Issues Unable to Send or Receive a Fax Symptom Unable to send or receive a fax. Point to check Remedy Is the telephone cable connected properly? Did you install an IP phone on the machine in a broadband environment? Did you change the telephone network? Is the [Country Code] setting is correct? Check the connection of the telephone cable. Press the key and select [Admin Setup] > [User Install] > [Super G3] > [OFF]. Specify the appropriate dial line type for your region. Please set the correct country code. Reference P.41 - P.40 The Machine does not Select the Appropriate Paper for the Received Fax Symptom The machine does not select the appropriate size paper for the received fax. Point to check Remedy Did you specify other than [Plain] or [Recycled] in [Media Type] for the paper tray used for fax reception? Specify [Plain] or [Recycled] in [Media Type] for the paper tray used for fax reception. Reference Advanced Scanning Issues Memo  If the following information does not solve the trouble, contact your dealer. Symptom Cannot start scan job. Transmission and reception of e-mail not possible. Point to check Is the machine turned on? Is the cable connected to the machine? Is there any damage to the cable? Is the network setting proper? Is an error occurring? Did you connect the Ethernet cable after turning on the machine? The network connection setting is wrong. Remedy Reference Hold down the power switch for about a second to turn on the power. Check the cable connections and connect them properly. Change the cable. Correct the network setting. Follow the instructions displayed on the display screen of the machine. Hold down the power switch for about a second to turn on the power. Connect the Ethernet cable and then hold down the power switch for about a second to turn on the power. This product cannot connect to a wired LAN and wireless LAN at the same time. To connect to a wired network, set the network connection to wired. To connect to a wireless network, set the network connection to wireless. P.20 P.46 P.46 P.65 P.141 P.47 - - 162 -

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Other Issues
- 162 -
Unable to Send or Receive a Fax
The Machine does not Select the Appropriate Paper for the Received Fax
Scanning Issues
Memo
If the following information does not solve the trouble, contact your dealer.
Symptom
Point to check
Remedy
Reference
Unable to send or
receive a fax.
Is the telephone cable connected
properly?
Check the connection of the
telephone cable.
P.41
Did you install an IP phone on the
machine in a broadband
environment?
Press the <
SETTING
> key and
select [
Admin Setup
] > [
User
Install
] > [
Super G3
] > [
OFF
].
-
Did you change the telephone
network?
Specify the appropriate dial line
type for your region.
-
Is the [
Country Code
] setting is
correct?
Please set the correct country
code.
P.40
Symptom
Point to check
Remedy
Reference
The machine does not
select the appropriate
size paper for the
received fax.
Did you specify other than [
Plain
]
or [
Recycled
] in [
Media Type
]
for the paper tray used for fax
reception?
Specify [
Plain
] or [
Recycled
] in
[
Media Type
] for the paper tray
used for fax reception.
Advanced
Symptom
Point to check
Remedy
Reference
Cannot start scan job.
Is the machine turned on?
Hold down the power switch for
about a second to turn on the power.
P.20
Is the cable connected to the
machine?
Check the cable connections and
connect them properly.
P.46
Is there any damage to the cable?
Change the cable.
P.46
Is the network setting proper?
Correct the network setting.
P.65
Is an error occurring?
Follow the instructions displayed on
the display screen of the machine.
P.141
Transmission and
reception of e-mail
not possible.
Did you connect the Ethernet cable
after turning on the machine?
Hold down the power switch for
about a second to turn on the power.
Connect the Ethernet cable and then
hold down the power switch for
about a second to turn on the power.
P.47
The network connection setting is
wrong.
This product cannot connect to a
wired LAN and wireless LAN at the
same time. To connect to a wired
network, set the network connection
to wired. To connect to a wireless
network, set the network connection
to wireless.
-