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Oki MB471 Users Manual Basic - Page 165

SETTING, Paper Setup, Media, Media Weight, Weight, P.173

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Other Issues Symptom Point to check Remedy Reference Toner comes off when it The settings of media type and is rubbed. width are incorrect. Press the key and select [Paper Setup] > the paper tray you are using, and then select the proper values for [Media Type] and [Media Weight]. Or, select the thicker values for [Media Weight]. P.36 The paper is recycled. Press the key and select [Paper Setup] > the paper tray you are using, and then select the thicker values for [Media Weight]. P.36 Glossiness is not uniform. The settings of media type and width are incorrect. Press the key and select [Paper Setup] > the paper tray you are using, and then select the proper values for [Media Type] and [Media Weight]. Or, select the thicker values for [Media Weight]. P.36 Black or white dots appear. The paper is unsuitable. When the interval of the dots is about 94 mm (3.7 inches), the image drum (the green tube) is damaged or dirty. Use supported paper. Lightly wipe the image drum with a soft tissue paper. Replace the image drum when it is damaged. P.173 The document glass or the document holding pad is dirty. Clean the document glass and the document holding pad. P.176 Dirt is printed. The paper is moist. Replace it with new paper. P.32 The paper is unsuitable. Use supported paper. - The document glass or the document holding pad is dirty. Clean the document glass and the document holding pad. P.176 7 The entire page is The machine may be Contact your dealer. - printed black. malfunctioning. Nothing is printed. Two or more sheets of paper are fed simultaneously. Fan the paper well and load it again. P.32 The machine may be Contact your dealer. - malfunctioning. The back side of the document is Load the document properly. being scanned. P.38 White patches appear. The paper is moist. Replace it with new paper. P.32 The paper is unsuitable. Use supported paper. - The document glass is dirty. Clean the document glass. P.176 The entire page is dirty. The document glass is dirty. Clean the document glass. P.176 When the document is double When the document is thin, the - sided, the image on the back side back side image may be printed is printed through. through. Lighten the density. The peripheral area of the page is dirty. The paper holding roller or the document holding pad is dirty. Clean the paper holding roller and the document holding pad. P.176 The paper size is bigger than the Use paper of the same size as the - size of the document (when the document. zoom ratio is set to 100%). The orientation of the document Set the proper orientation of the - and paper are different. document. The zoom ratio is set improperly. Set the zoom ratio properly - according to the paper size. Troubleshooting - 165 -

Section	Page
Preface	2
Emergency first aid	3
Manufacturer	3
Importer to the EU/Authorised representative	3
Environmental information	3
For Your Safety	4
Manual Composition	11
About This Manual	11
1. Setup	13
Overview of Machine	13
Contents of the Package	13
Available Options	14
Installation Requirements	14
Names of Components	15
Installing Your Machine	17
Unpacking Your Machine	17
Turning On and Off Your Machine	19
Installing Options	22
Installing a Second Tray Unit (MB461, MB461+LP, MB471, MB471w, MB491, MB491+, MB491+LP, ES4161 MFP, ES4191 MFP, MPS4200mb, MPS4700mb only)	22
Operator Panel	25
Default Screen	26
Entering Text Using the Operator Panel	27
Loading Paper and Documents	29
Paper	29
Supported Paper Types	29
Paper Recommendations	31
Storing Paper	31
Loading Paper	32
Paper Output	37
Documents	37
Document Requirements	37
Scannable Area	38
Loading Documents	38
Basic Settings for Faxing (for MB451, MB451w, MB471, MB471w, MB491, MB491+, MB491+LP, ES4191 MFP, MPS4200mb, MPS4700mb only)	40
Setting for Country Code	40
Connecting a Telephone Line	41
Other cases	42
Settings for each dialing type	43
Setup of Date/Time	44
Specifying Sender Information	44
PBX Connecting	45
Setting for Super G3	45
Specifying Reception Mode	45
Connecting to a Computer	46
Network Connection	47
USB Connection	60
Configuring the Network Settings	65
Checking the Common Setup Information	66
Setting Up Scan To E-mail and Internet Fax	66
Setting Up Scan To Network PC	68
Managing Profiles	77
Printing Configuration	78
Printing Procedure	78
2. Copying	79
Basic Operation	79
Starting a Copy Job	79
Canceling a Copy Job in Progress	79
Configuring Copy Settings	80
Changing the Scan Size (Scan Size)	80
Changing the Paper Tray (Paper Feed)	80
Changing Image Orientation of Document (Direction)	81
Making Enlarged or Reduced Copies (Zoom)	81
Enabling Continuous Scan Mode (Continuous Scan)	82
Making Duplex Copies (Duplex Copy)	83
Adjusting Copy Density (Density)	83
Changing Document Type (Document Type)	83
Adjusting the Background Removal	84
Changing Scan Resolution	84
Resetting Copy Settings	85
3. Faxing (for MB451, MB451w, MB471, MB471w, MB491, MB491+, MB491+LP, ES4191 MFP, MPS4200mb, MPS4700mb only)	86
Basic Procedure for Faxing	86
Sending a Fax	86
Specifying a Destination	87
Deleting Specified Destinations	89
Configuring Fax Settings	90
Changing Scan Size (Scan Size)	90
Changing Resolution (Resolution)	90
Adjusting Density (Density)	90
Printing the Sender Name	90
Checking and Canceling Fax Transmission	91
Canceling Fax Transmission	91
Canceling a Reserved Job	91
Checking Transmission and Reception History	91
Machine Behavior in Fax Reception	92
Reception Behavior	92
Printing Received Faxes	94
Phone Book	95
Speed Dial	95
Registering and Editing	95
Registering From History	95
Deleting	96
Group Dial (Group Number)	96
Registering and Editing	96
Deleting	96
One-Touch Key Pad	97
Register all telephone numbers	97
Registering the Machine	97
Basic Procedure for Scan To Fax Server	98
Transmitting Data to Fax Server	98
Specifying the destination	98
Deleting the specified destination	99
Stopping the fax transmission	99
Basic Procedure for Internet Faxing	100
Sending an Internet Fax	100
Specifying a Destination	101
Checking, Deleting, and Changing Destinations	102
Canceling Transmission	103
Receiving Internet Faxes	103
4. Scanning	104
Installing Scanner Drivers (TWAIN/WIA/ICA Driver)	104
Installation Procedure	104
For Windows	104
For Mac OS X	105
Using ActKey Software	107
Installing the Software	107
Starting the Software	107
Setup to use the WSD Scan	108
Installation procedure	108
Scanning Methods	109
Scan to E-mail	109
Scan to Network PC	111
Scan to USB Memory	111
Scan to Local PC	112
Scan to Remote PC	113
Canceling the Current Scan Job	118
Registering Address Book	119
Address Book	119
Group List	120
Register all E-mail addresses	120
Registering the Machine	120
Importing Addresses from a File	120
Registering Network Scan Destinations	121
5. Using as a Printer	122
Printing from a Computer	122
Printing	122
Canceling a Print Job	124
Printing From USB Memory	125
Starting a Print Job	125
Configuring Print Settings	126
Canceling a Print Job	127
6. User Authentication and Access Control	128
About User Authentication and Access Control	128
Authentication by PIN	129
Registering a PIN	129
Enabling Access Control	129
Operation When PIN Authentication Is Enabled	129
Authentication by User Name and Password	132
Registering User Name and Password	132
Enabling Access Control	132
Operation When User Name and Password Authentication is Enabled	132
7. Troubleshooting	135
Paper Jams	135
Checking Error Messages	135
Clearing Paper Jams	135
Error Messages	141
Error Messages Displayed on the Screen	141
Checking the Machine's Status From the <STATUS> Key	152
Other Issues	153
Unable to Print from a Computer	153
Unable to Install a Printer Driver Successfully	155
Restrictions on Each OS	156
Copying Issues	159
Faxing Issues	161
Scanning Issues	162
Image Quality Issues	163
Feeding Issues	166
Machine Issues	167
When the Power Goes Out	170
8. Maintenance	171
Replacing Consumable Items	171
Replacing Toner Cartridges	172
Replacing the Image Drum (MB461, MB461+LP, MB471, MB471w, MB491, MB491+, MB491+LP, ES4161 MFP, ES4191 MFP, MPS4200mb, MPS4700mb only)	173
Replacing the Image Drum (MB441, MB451, MB451w only)	174
Cleaning Your Machine	176
Cleaning the Surface of the Machine	176
Cleaning the Document Glass	176
Cleaning Document Feeding Rollers in the ADF	176
Cleaning Paper Feed Rollers	177
Cleaning LED Heads	178
Moving Your Machine	179
9. Appendix	181
Specifications (MB461/MB461+LP/MB471/ MB471w/MB491/MB491+/MB491+LP/ES4161 MFP/ES4191 MFP/MPS4200mb/MPS4700mb)	181
Specifications (MB441/MB451/MB451w)	189
Basic steps in Windows	198
Index	199

Match case Limit results 1 per page

Other Issues

- 165 -

Troubleshooting

Toner comes off when it

is rubbed.

The settings of media type and

width are incorrect.

Press the <

SETTING

> key and

select [

Paper Setup

] > the paper

tray you are using, and then select

the proper values for [

Media

Type

] and [

Media Weight

]. Or,

select the thicker values for

[

Media Weight

P.36

The paper is recycled.

Press the <

SETTING

> key and

select [

Paper Setup

] > the paper

tray you are using, and then select

the thicker values for [

Media

Weight

P.36

Glossiness is not

uniform.

The settings of media type and

width are incorrect.

Press the <

SETTING

> key and

select [

Paper Setup

] > the paper

tray you are using, and then select

the proper values for [

Media

Type

] and [

Media Weight

]. Or,

select the thicker values for

[

Media Weight

P.36

Black or white dots

appear.

The paper is unsuitable.

Use supported paper.

When the interval of the dots is

about 94 mm (3.7 inches), the

image drum (the green tube) is

damaged or dirty.

Lightly wipe the image drum with a

soft tissue paper.

Replace the image drum when it is

damaged.

P.173

The document glass or the

document holding pad is dirty.

Clean the document glass and the

document holding pad.

P.176

Dirt is printed.

The paper is moist.

Replace it with new paper.

P.32

The paper is unsuitable.

Use supported paper.

The document glass or the

document holding pad is dirty.

Clean the document glass and the

document holding pad.

P.176

The entire page is

printed black.

The machine may be

malfunctioning.

Contact your dealer.

Nothing is printed.

Two or more sheets of paper are

fed simultaneously.

Fan the paper well and load it

again.

P.32

The machine may be

malfunctioning.

Contact your dealer.

The back side of the document is

being scanned.

Load the document properly.

P.38

White patches appear.

The paper is moist.

Replace it with new paper.

P.32

The paper is unsuitable.

Use supported paper.

The document glass is dirty.

Clean the document glass.

P.176

The entire page is dirty.

The document glass is dirty.

Clean the document glass.

P.176

When the document is double

sided, the image on the back side

is printed through.

When the document is thin, the

back side image may be printed

through. Lighten the density.

The peripheral area of

the page is dirty.

The paper holding roller or the

document holding pad is dirty.

Clean the paper holding roller and

the document holding pad.

P.176

The paper size is bigger than the

size of the document (when the

zoom ratio is set to 100%).

Use paper of the same size as the

document.

The orientation of the document

and paper are different.

Set the proper orientation of the

document.

The zoom ratio is set improperly.

Set the zoom ratio properly

according to the paper size.

Symptom

Point to check

Remedy

Reference