Oki MB471 Users Manual Basic - Page 155

Unable to Install a Printer Driver Successfully, USB Connection Problems

Get Oki MB471 PDF manuals and user guides View all Oki MB471 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 155 highlights

Other Issues Cause All pages are not printed. USB Connection Problems Remedy Reference If you are using the WSD port, change it to the standard TCP/IP port.  Common to Windows and Mac OS X Cause Remedy Unsupported USB cable is being used. A USB hub is being used. Printer driver is not installed correctly. Use a USB2.0 cable. Directly connect the machine to the computer. Reinstall printer driver. Reference - P.60 P.60  For Windows Cause The machine is off line. A switch, buffer, extension cable or USB hub is being used. A printer driver which uses a USB connection has been installed. Remedy Reference Right-click the OKI MB491 icon and then select [See - print jobs] (> [OKI MB491(*)] when multiple drivers are installed). In the dialog box, select the [Printer] menu and then clear the check of [Use Printer Offline]. * Select the type of driver you want. Directly connect the machine to the computer. P.60 Remove the other printer driver from the computer. - Unable to Install a Printer Driver Successfully 7 Memo  If the following information does not solve the trouble, contact your dealer.  For troubles caused by an application, contact the manufacturer of the application. USB Connection Problems  For Windows Cause An icon for the machine is not created on the [Devices and Printers] folder. Only the first printer driver is installed even if multiple printer drivers are selected to install. Remedy The printer driver is not installed correctly. Reinstall the printer driver correctly. Follow the procedure below to install a second and subsequent printer drivers: 1.Insert the "Software DVD-ROM" into the computer. 2.Click [Run setup.exe] and follow the on-screen instructions. 3. Select [Custom Installation (Printer)] from [Driver Installation]. 4. Click [Next]. 5. Select [Local Printer] and then click [Next]. 6. On the [Select printer port] screen, select [FILE] and then click [Next]. 7. Complete the setup following the on-screen instructions. Reference P.60 - Troubleshooting - 155 -

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
  • 189
  • 190
  • 191
  • 192
  • 193
  • 194
  • 195
  • 196
  • 197
  • 198
  • 199
  • 200
  • 201
  • 202
  • 203
Other Issues
- 155 -
Troubleshooting
7
USB Connection Problems
Common to Windows and Mac OS X
For Windows
Unable to Install a Printer Driver Successfully
Memo
If the following information does not solve the trouble, contact your dealer.
For troubles caused by an application, contact the manufacturer of the application.
USB Connection Problems
For Windows
All pages are not printed.
If you are using the WSD port, change it to the standard
TCP/IP port.
Cause
Remedy
Reference
Unsupported USB cable is being used.
Use a USB2.0 cable.
-
A USB hub is being used.
Directly connect the machine to the computer.
P.60
Printer driver is not installed correctly.
Reinstall printer driver.
P.60
Cause
Remedy
Reference
Cause
Remedy
Reference
The machine is off line.
Right-click the OKI MB491 icon and then select [
See
print jobs
] (> [
OKI MB491(*)
] when multiple drivers
are installed). In the dialog box, select the [
Printer
]
menu and then clear the check of [
Use Printer Offline
].
* Select the type of driver you want.
-
A switch, buffer, extension cable or USB
hub is being used.
Directly connect the machine to the computer.
P.60
A printer driver which uses a USB
connection has been installed.
Remove the other printer driver from the computer.
-
Cause
Remedy
Reference
An icon for the machine is not created
on the [
Devices and Printers
] folder.
The printer driver is not installed correctly.
Reinstall the printer driver correctly.
P.60
Only the first printer driver is installed
even if multiple printer drivers are
selected to install.
Follow the procedure below to install a second and
subsequent printer drivers:
1.Insert the "Software DVD-ROM" into the computer.
2.Click [
Run setup.exe
] and follow the on-screen
instructions.
3. Select [
Custom Installation (Printer)
] from
[
Driver Installation
].
4. Click [
Next
].
5. Select [
Local Printer
] and then click [
Next
].
6. On the [
Select printer port
] screen, select [
FILE
]
and then click [
Next
].
7. Complete the setup following the on-screen
instructions.
-