Home » Oki Manuals » Multifunction Devices » Oki MB471 » Manual Viewer

Oki MB471 Users Manual Basic - Page 145

Error Messages for Copying, PRINT, Online/Offline

Get Oki MB471 PDF manuals and user guides

Add to My Manuals
Save this manual to your list of manuals

Page 145 highlights

Error Messages Error code Message 400 Paper Size Error Please open the scanner unit and the top cover and check paper size. Please see Help for details. 347 Please install new Image Drum Unit. key Cause/Remedy Blinks Paper of an improper size is being used. Check the paper in the tray or check for Multiplefeed. Open and close the cover to perform recovery printing, and continue. Blinks The Image Drum Unit is at the end of its life. Troubleshooting Please see Help for details. Decode error occurred. Please check image data. OK to Close Lights up An error has occurred during analysis of image data entered from outside of the MFP. For PrintFromUSBMemory or InternetFAX/ E-mailPrint/FaxToPrint (with communication data saving), an error has occurred in the TIFF or JPEG data analysis. 409 Please open the top cover. 409:Faceup Stacker Error Blinks Because the Face Up stacker was operated during printing, the printing was stopped and an error was output. - Firmware Update Error Lights up This message indicates that the remote FW Please try again. update failed. If network doesn't work, please try firmware Scanning function and print function is prohibited. update over USB. However, the process of MJL / PJL command is possible. Error Messages for Copying The following messages are displayed on the display screen of the operator panel while using the copy 7 function. Error code Message Offline Mode Do you wish to resume scanning? key Lights up Lights up Cause/Remedy The machine is off line and cannot start a copy job. Press the key on the operator panel and then select [Online/Offline] on the print menu screen. Scanning for a copy job was suspended because an error occurred, but now the error is resolved. To restart scanning the remaining documents, set the documents in the ADF and then select [Yes]. Error Messages for Faxing The following messages are displayed on the display screen of the operator panel while using the fax function. Error code Message Received invalid data. Please see Help for details. OK to close key Lights up Cause/Remedy The machine received and deleted unauthorized PC fax data. While the machine received the PC fax data, the connection with the computer might be unstable. Check the connection between the machine and the computer. - 145 -

Section	Page
Preface	2
Emergency first aid	3
Manufacturer	3
Importer to the EU/Authorised representative	3
Environmental information	3
For Your Safety	4
Manual Composition	11
About This Manual	11
1. Setup	13
Overview of Machine	13
Contents of the Package	13
Available Options	14
Installation Requirements	14
Names of Components	15
Installing Your Machine	17
Unpacking Your Machine	17
Turning On and Off Your Machine	19
Installing Options	22
Installing a Second Tray Unit (MB461, MB461+LP, MB471, MB471w, MB491, MB491+, MB491+LP, ES4161 MFP, ES4191 MFP, MPS4200mb, MPS4700mb only)	22
Operator Panel	25
Default Screen	26
Entering Text Using the Operator Panel	27
Loading Paper and Documents	29
Paper	29
Supported Paper Types	29
Paper Recommendations	31
Storing Paper	31
Loading Paper	32
Paper Output	37
Documents	37
Document Requirements	37
Scannable Area	38
Loading Documents	38
Basic Settings for Faxing (for MB451, MB451w, MB471, MB471w, MB491, MB491+, MB491+LP, ES4191 MFP, MPS4200mb, MPS4700mb only)	40
Setting for Country Code	40
Connecting a Telephone Line	41
Other cases	42
Settings for each dialing type	43
Setup of Date/Time	44
Specifying Sender Information	44
PBX Connecting	45
Setting for Super G3	45
Specifying Reception Mode	45
Connecting to a Computer	46
Network Connection	47
USB Connection	60
Configuring the Network Settings	65
Checking the Common Setup Information	66
Setting Up Scan To E-mail and Internet Fax	66
Setting Up Scan To Network PC	68
Managing Profiles	77
Printing Configuration	78
Printing Procedure	78
2. Copying	79
Basic Operation	79
Starting a Copy Job	79
Canceling a Copy Job in Progress	79
Configuring Copy Settings	80
Changing the Scan Size (Scan Size)	80
Changing the Paper Tray (Paper Feed)	80
Changing Image Orientation of Document (Direction)	81
Making Enlarged or Reduced Copies (Zoom)	81
Enabling Continuous Scan Mode (Continuous Scan)	82
Making Duplex Copies (Duplex Copy)	83
Adjusting Copy Density (Density)	83
Changing Document Type (Document Type)	83
Adjusting the Background Removal	84
Changing Scan Resolution	84
Resetting Copy Settings	85
3. Faxing (for MB451, MB451w, MB471, MB471w, MB491, MB491+, MB491+LP, ES4191 MFP, MPS4200mb, MPS4700mb only)	86
Basic Procedure for Faxing	86
Sending a Fax	86
Specifying a Destination	87
Deleting Specified Destinations	89
Configuring Fax Settings	90
Changing Scan Size (Scan Size)	90
Changing Resolution (Resolution)	90
Adjusting Density (Density)	90
Printing the Sender Name	90
Checking and Canceling Fax Transmission	91
Canceling Fax Transmission	91
Canceling a Reserved Job	91
Checking Transmission and Reception History	91
Machine Behavior in Fax Reception	92
Reception Behavior	92
Printing Received Faxes	94
Phone Book	95
Speed Dial	95
Registering and Editing	95
Registering From History	95
Deleting	96
Group Dial (Group Number)	96
Registering and Editing	96
Deleting	96
One-Touch Key Pad	97
Register all telephone numbers	97
Registering the Machine	97
Basic Procedure for Scan To Fax Server	98
Transmitting Data to Fax Server	98
Specifying the destination	98
Deleting the specified destination	99
Stopping the fax transmission	99
Basic Procedure for Internet Faxing	100
Sending an Internet Fax	100
Specifying a Destination	101
Checking, Deleting, and Changing Destinations	102
Canceling Transmission	103
Receiving Internet Faxes	103
4. Scanning	104
Installing Scanner Drivers (TWAIN/WIA/ICA Driver)	104
Installation Procedure	104
For Windows	104
For Mac OS X	105
Using ActKey Software	107
Installing the Software	107
Starting the Software	107
Setup to use the WSD Scan	108
Installation procedure	108
Scanning Methods	109
Scan to E-mail	109
Scan to Network PC	111
Scan to USB Memory	111
Scan to Local PC	112
Scan to Remote PC	113
Canceling the Current Scan Job	118
Registering Address Book	119
Address Book	119
Group List	120
Register all E-mail addresses	120
Registering the Machine	120
Importing Addresses from a File	120
Registering Network Scan Destinations	121
5. Using as a Printer	122
Printing from a Computer	122
Printing	122
Canceling a Print Job	124
Printing From USB Memory	125
Starting a Print Job	125
Configuring Print Settings	126
Canceling a Print Job	127
6. User Authentication and Access Control	128
About User Authentication and Access Control	128
Authentication by PIN	129
Registering a PIN	129
Enabling Access Control	129
Operation When PIN Authentication Is Enabled	129
Authentication by User Name and Password	132
Registering User Name and Password	132
Enabling Access Control	132
Operation When User Name and Password Authentication is Enabled	132
7. Troubleshooting	135
Paper Jams	135
Checking Error Messages	135
Clearing Paper Jams	135
Error Messages	141
Error Messages Displayed on the Screen	141
Checking the Machine's Status From the <STATUS> Key	152
Other Issues	153
Unable to Print from a Computer	153
Unable to Install a Printer Driver Successfully	155
Restrictions on Each OS	156
Copying Issues	159
Faxing Issues	161
Scanning Issues	162
Image Quality Issues	163
Feeding Issues	166
Machine Issues	167
When the Power Goes Out	170
8. Maintenance	171
Replacing Consumable Items	171
Replacing Toner Cartridges	172
Replacing the Image Drum (MB461, MB461+LP, MB471, MB471w, MB491, MB491+, MB491+LP, ES4161 MFP, ES4191 MFP, MPS4200mb, MPS4700mb only)	173
Replacing the Image Drum (MB441, MB451, MB451w only)	174
Cleaning Your Machine	176
Cleaning the Surface of the Machine	176
Cleaning the Document Glass	176
Cleaning Document Feeding Rollers in the ADF	176
Cleaning Paper Feed Rollers	177
Cleaning LED Heads	178
Moving Your Machine	179
9. Appendix	181
Specifications (MB461/MB461+LP/MB471/ MB471w/MB491/MB491+/MB491+LP/ES4161 MFP/ES4191 MFP/MPS4200mb/MPS4700mb)	181
Specifications (MB441/MB451/MB451w)	189
Basic steps in Windows	198
Index	199

Match case Limit results 1 per page

Error Messages

- 145 -

Troubleshooting

Error Messages for Copying

The following messages are displayed on the display screen of the operator panel while using the copy

function.

Error Messages for Faxing

The following messages are displayed on the display screen of the operator panel while using the fax

function.

400

Paper Size Error

Please open the scanner unit and the top

cover

and check paper size.

Please see Help for details.

Blinks

Paper of an improper size is being used.

Check the paper in the tray or check for Multiple-

feed. Open and close the cover to perform

recovery printing, and continue.

347

Please install new Image Drum Unit.

Please see Help for details.

Blinks

The Image Drum Unit is at the end of its life.

Decode error occurred.

Please check image data.

to Close

Lights up

An error has occurred during analysis of image

data entered from outside of the MFP.

For PrintFromUSBMemory or InternetFAX/

E-mailPrint/FaxToPrint (with communication data

saving), an error has occurred in the TIFF or

JPEG data analysis.

409

Please open the top cover.

409:Faceup Stacker Error

Blinks

Because the Face Up stacker was operated during

printing, the printing was stopped and an error

was output.

Firmware Update Error

Please try again.

If network doesn't work, please try firmware

update over USB.

Lights up

This message indicates that the remote FW

update failed.

Scanning function and print function is prohibited.

However, the process of MJL / PJL command is

possible.

Error

code

Message

key

Cause/Remedy

Offline Mode

Lights up

The machine is off line and cannot start a copy job.

Press the <

> key on the operator panel

and then select [

Online/Offline

] on the print

menu screen.

Do you wish to resume scanning?

Lights up

Scanning for a copy job was suspended because

an error occurred, but now the error is resolved.

To restart scanning the remaining documents,

set the documents in the ADF and then select

[

Yes

Error

code

Message

key

Cause/Remedy

Received invalid data.

Please see Help for details.

to close

Lights up

The machine received and deleted unauthorized

PC fax data. While the machine received the PC

fax data, the connection with the computer might

be unstable.

Check the connection between the machine and

the computer.

Error

code

Message

key

Cause/Remedy