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Oki MB471 Users Manual Basic - Page 149

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Error Messages Error code Message key Cause/Remedy Please change File Name. Please see Help for details. OK to close Blinks A file name was not authorized by the server.  Change the file name.  If using an FTP server to save data with Scan to Network PC, there are some machines that cannot be connected correctly due to mismatching character codes. Change [Host side Japanese Kanji code]. If using a Mac for the FTP server, change [Host side Japanese Kanji code] to [UTF-8]. Device communication protocol not supported. Please see Help for details. OK to close Blinks The machine does not support the specified server. If using NAS to save data with Scan to Network PC, in rare cases there are machines that cannot connect correctly with CIFS. Change the profile [CIFS Character Set] to [Shift-JIS] from [UTF-16]. Please check Network Share Name. Please see Help for details. Blinks The name of a network shared folder is invalid.  The machine failed to establish a CIFS connection.  Change the name of the shared folder. OK to close Please remove the connected USB device. Unsupported USB device is connected. Blinks Indicates that an unsupported USB device has been connected. This message will be displayed until the unsupported USB device disconnected. Please remove the USB Hub. USB Hub is connected. Blinks A USB hub has been connected. This machine does not support the USB hub. Disconnect the USB hub. 7 Access denied to PC. Please check PC. Lights up The PushScan request has been rejected by the PC. OK to Close Wireless startup failed. Please see Help for details. This wireless firmware version does not operate on this device. Please see Help for details. Wireless settings are incomplete. Please see Help for details. Not connected to wireless access point. Please see Help for details. Blinks Blinks Blinks Blinks Wireless startup failed.  Restart the device.  If this does not solve the problem, contact your dealer. This wireless firmware version does not work on this device.  Contact your dealer. Wireless is not operating because the settings are incomplete.  Try the Wireless Network Selection or automatic settings again.  If this does not solve the problem, initialize the network settings, and then try the manual settings or automatic settings again. Not connected to a wireless access point.  Check that the wireless access point power is switched on.  Check the wireless access point settings, and then try the Wireless Network Selection or automatic settings. Troubleshooting - 149 -

Section	Page
Preface	2
Emergency first aid	3
Manufacturer	3
Importer to the EU/Authorised representative	3
Environmental information	3
For Your Safety	4
Manual Composition	11
About This Manual	11
1. Setup	13
Overview of Machine	13
Contents of the Package	13
Available Options	14
Installation Requirements	14
Names of Components	15
Installing Your Machine	17
Unpacking Your Machine	17
Turning On and Off Your Machine	19
Installing Options	22
Installing a Second Tray Unit (MB461, MB461+LP, MB471, MB471w, MB491, MB491+, MB491+LP, ES4161 MFP, ES4191 MFP, MPS4200mb, MPS4700mb only)	22
Operator Panel	25
Default Screen	26
Entering Text Using the Operator Panel	27
Loading Paper and Documents	29
Paper	29
Supported Paper Types	29
Paper Recommendations	31
Storing Paper	31
Loading Paper	32
Paper Output	37
Documents	37
Document Requirements	37
Scannable Area	38
Loading Documents	38
Basic Settings for Faxing (for MB451, MB451w, MB471, MB471w, MB491, MB491+, MB491+LP, ES4191 MFP, MPS4200mb, MPS4700mb only)	40
Setting for Country Code	40
Connecting a Telephone Line	41
Other cases	42
Settings for each dialing type	43
Setup of Date/Time	44
Specifying Sender Information	44
PBX Connecting	45
Setting for Super G3	45
Specifying Reception Mode	45
Connecting to a Computer	46
Network Connection	47
USB Connection	60
Configuring the Network Settings	65
Checking the Common Setup Information	66
Setting Up Scan To E-mail and Internet Fax	66
Setting Up Scan To Network PC	68
Managing Profiles	77
Printing Configuration	78
Printing Procedure	78
2. Copying	79
Basic Operation	79
Starting a Copy Job	79
Canceling a Copy Job in Progress	79
Configuring Copy Settings	80
Changing the Scan Size (Scan Size)	80
Changing the Paper Tray (Paper Feed)	80
Changing Image Orientation of Document (Direction)	81
Making Enlarged or Reduced Copies (Zoom)	81
Enabling Continuous Scan Mode (Continuous Scan)	82
Making Duplex Copies (Duplex Copy)	83
Adjusting Copy Density (Density)	83
Changing Document Type (Document Type)	83
Adjusting the Background Removal	84
Changing Scan Resolution	84
Resetting Copy Settings	85
3. Faxing (for MB451, MB451w, MB471, MB471w, MB491, MB491+, MB491+LP, ES4191 MFP, MPS4200mb, MPS4700mb only)	86
Basic Procedure for Faxing	86
Sending a Fax	86
Specifying a Destination	87
Deleting Specified Destinations	89
Configuring Fax Settings	90
Changing Scan Size (Scan Size)	90
Changing Resolution (Resolution)	90
Adjusting Density (Density)	90
Printing the Sender Name	90
Checking and Canceling Fax Transmission	91
Canceling Fax Transmission	91
Canceling a Reserved Job	91
Checking Transmission and Reception History	91
Machine Behavior in Fax Reception	92
Reception Behavior	92
Printing Received Faxes	94
Phone Book	95
Speed Dial	95
Registering and Editing	95
Registering From History	95
Deleting	96
Group Dial (Group Number)	96
Registering and Editing	96
Deleting	96
One-Touch Key Pad	97
Register all telephone numbers	97
Registering the Machine	97
Basic Procedure for Scan To Fax Server	98
Transmitting Data to Fax Server	98
Specifying the destination	98
Deleting the specified destination	99
Stopping the fax transmission	99
Basic Procedure for Internet Faxing	100
Sending an Internet Fax	100
Specifying a Destination	101
Checking, Deleting, and Changing Destinations	102
Canceling Transmission	103
Receiving Internet Faxes	103
4. Scanning	104
Installing Scanner Drivers (TWAIN/WIA/ICA Driver)	104
Installation Procedure	104
For Windows	104
For Mac OS X	105
Using ActKey Software	107
Installing the Software	107
Starting the Software	107
Setup to use the WSD Scan	108
Installation procedure	108
Scanning Methods	109
Scan to E-mail	109
Scan to Network PC	111
Scan to USB Memory	111
Scan to Local PC	112
Scan to Remote PC	113
Canceling the Current Scan Job	118
Registering Address Book	119
Address Book	119
Group List	120
Register all E-mail addresses	120
Registering the Machine	120
Importing Addresses from a File	120
Registering Network Scan Destinations	121
5. Using as a Printer	122
Printing from a Computer	122
Printing	122
Canceling a Print Job	124
Printing From USB Memory	125
Starting a Print Job	125
Configuring Print Settings	126
Canceling a Print Job	127
6. User Authentication and Access Control	128
About User Authentication and Access Control	128
Authentication by PIN	129
Registering a PIN	129
Enabling Access Control	129
Operation When PIN Authentication Is Enabled	129
Authentication by User Name and Password	132
Registering User Name and Password	132
Enabling Access Control	132
Operation When User Name and Password Authentication is Enabled	132
7. Troubleshooting	135
Paper Jams	135
Checking Error Messages	135
Clearing Paper Jams	135
Error Messages	141
Error Messages Displayed on the Screen	141
Checking the Machine's Status From the <STATUS> Key	152
Other Issues	153
Unable to Print from a Computer	153
Unable to Install a Printer Driver Successfully	155
Restrictions on Each OS	156
Copying Issues	159
Faxing Issues	161
Scanning Issues	162
Image Quality Issues	163
Feeding Issues	166
Machine Issues	167
When the Power Goes Out	170
8. Maintenance	171
Replacing Consumable Items	171
Replacing Toner Cartridges	172
Replacing the Image Drum (MB461, MB461+LP, MB471, MB471w, MB491, MB491+, MB491+LP, ES4161 MFP, ES4191 MFP, MPS4200mb, MPS4700mb only)	173
Replacing the Image Drum (MB441, MB451, MB451w only)	174
Cleaning Your Machine	176
Cleaning the Surface of the Machine	176
Cleaning the Document Glass	176
Cleaning Document Feeding Rollers in the ADF	176
Cleaning Paper Feed Rollers	177
Cleaning LED Heads	178
Moving Your Machine	179
9. Appendix	181
Specifications (MB461/MB461+LP/MB471/ MB471w/MB491/MB491+/MB491+LP/ES4161 MFP/ES4191 MFP/MPS4200mb/MPS4700mb)	181
Specifications (MB441/MB451/MB451w)	189
Basic steps in Windows	198
Index	199

Match case Limit results 1 per page

Error Messages

- 149 -

Troubleshooting

Please change File Name.

Please see Help for details.

to close

Blinks

A file name was not authorized by the server.



Change the file name.



If using an FTP server to save data with Scan

to Network PC, there are some machines that

cannot be connected correctly due to

mismatching character codes. Change [

Host

side Japanese Kanji code

]. If using a Mac for

the FTP server, change [

Host side Japanese

Kanji code

] to [

UTF-8

Device communication protocol not

supported.

Please see Help for details.

to close

Blinks

The machine does not support the specified

server.

If using NAS to save data with Scan to Network

PC, in rare cases there are machines that cannot

connect correctly with CIFS. Change the profile

[

CIFS Character Set

] to [

Shift-JIS

] from

[

UTF-16

Please check Network Share Name.

Please see Help for details.

to close

Blinks

The name of a network shared folder is invalid.



The machine failed to establish a CIFS

connection.



Change the name of the shared folder.

Please remove the connected USB

device.

Unsupported USB device is

connected.

Blinks

Indicates that an unsupported USB device has

been connected.

This message will be displayed until the

unsupported USB device disconnected.

Please remove the USB Hub.

USB Hub is connected.

Blinks

A USB hub has been connected. This machine

does not support the USB hub.

Disconnect the USB hub.

Access denied to PC.

Please check PC.

to Close

Lights up

The PushScan request has been rejected by the

PC.

Wireless startup failed.

Please see Help for details.

Blinks

Wireless startup failed.



Restart the device.



If this does not solve the problem, contact your

dealer.

This wireless firmware version does

not operate on this device.

Please see Help for details.

Blinks

This wireless firmware version does not work on

this device.



Contact your dealer.

Wireless settings are incomplete.

Please see Help for details.

Blinks

Wireless is not operating because the settings

are incomplete.



Try the Wireless Network Selection or

automatic settings again.



If this does not solve the problem, initialize the

network settings, and then try the manual

settings or automatic settings again.

Not connected to wireless access

point.

Please see Help for details.

Blinks

Not connected to a wireless access point.



Check that the wireless access point power is

switched on.



Check the wireless access point settings, and

then try the Wireless Network Selection or

automatic settings.

Error

code

Message

key

Cause/Remedy