Canon BJC-85 User manual for the BJC-85 - Page 272

Before You Call For Service, Describing Your System

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Before You Call For Service Before you call for service, please gather some information that will help the Canon Customer Care Center find a solution for your problem. Work through the troubleshooting descriptions of problems and solutions to attempt to solve the problem. If you cannot solve the problem, follow the steps below and prepare answers for some basic questions you may be asked by the technician. I Describing the problem • Write a short memo describing the problem. • Note any error messages that were displayed on the screen. • Make sure you have all the important information about your system (amount of memory, free disk space, current version number of the printer driver). Describing Your System Troubleshooting 272

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272
Troubleshooting
Before You Call For Service
Before you call for service, please gather some information that will help the Canon
Customer Care Center
fi
nd a solution for your problem.
Work through the troubleshooting descriptions of problems and solutions to attempt to solve
the problem. If you cannot solve the problem, follow the steps below and prepare answers
for some basic questions you may be asked by the technician.
■
Describing the problem
•
Write a short memo describing the problem.
•
Note any error messages that were displayed on the screen.
•
Make sure you have all the important information about your system (amount of
memory, free disk space, current version number of the printer driver).
Describing Your System