Biostar VP5200SS16 Administrator Guide - Page 134

4. Manage the BioStar System 4.4.3.3 Reset a device lock If you have forgotten the locking password for a device, Suprema's technical support team can send you an unlock code. To request the code: 1. From the menu bar, click Option > Device > Automatic Locking. This will open the Auto Locking dialog box. 2. Click the Initialize Password checkbox to activate the buttons at the bottom of the screen. 3. Click Get Challenge Code. This will open the Get Challenge Code dialog box. 4. Select the appropriate device from the drop-down list and click Get. 5. Click Save as File to save the challenge code to your computer. 6. Email the challenge code to Suprema ([email protected]). Suprema's technical support personnel will return an unlocking code to you via email. 7. When you receive the code from Suprema, open the Auto Locking dialog box and activate the buttons (see steps 1-2). 134 Copyright ©2014, Suprema Inc. On the web: www.supremainc.com