Cisco IE-3000-8TC Administration Guide - Page 131
Example: Forwarded Call Gets Diverted to the Voicemail of Another Party
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Call Divert 3 The call gets diverted to the voice mailbox of Manager A. 4 Party A receives the voice mailbox greeting of Manager A. Example: Forwarded call on shared line (manager-assistant scenario) gets diverted to the voice mailbox of the manager 1 Caller calls manager. 2 The assistant attends the call through a shared line and presses the Call Divert softkey. 3 Immediate Divert diverts the call to the manager's voice mailbox. 4 The caller receives the voice mail greeting of the manager. Note The Call Divert softkey appears in the connected state. Example: Forwarded Call Gets Diverted to the Voicemail of Another Party 1 Party A calls Party B. 2 The call gets forwarded to the personal line of Assistant B. 3 Assistant B presses the Divert softkey. 4 The call gets diverted to the voice mailbox for Assistant B. 5 Party A receives the voice mailbox greeting of Assistant B. Example: Manager A Forwards a Call to Manager B 1 Party A calls Manager A. 2 Manager A has line forwarded to Manager B. 3 Manager B presses the Divert softkey. 4 Immediate divert diverts the call to Manager B voice mailbox. 5 Party A receives the voice mailbox greeting of Manager B. Example: Voicemail is Busy 1 Party A calls Party B. 2 Party B presses the Divert softkey. 3 The call cannot be diverted to the voice mailbox because the voice-messaging port is busy. 4 Party B sees the message Busy on the IP phone. 5 The original call remains in the call-offering state. Example: Calling Party Calls a Hunt Pilot Number 1 Party A calls Hunt List B. 2 Hunt List B member presses the Divert softkey, which is disabled. OL-27022-01 Administration Guide for Cisco Business Edition 3000, Release 8.6(4) 111
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