Cisco IE-3000-8TC Administration Guide - Page 199

Auto Attendant with One Menu for All Hours Table 27: Field Descriptions for Open Hours menu and Close Hours menu tabs Setting Dial by Name Description This option provides directory assistance to find Cisco Business Edition 3000 users who have their names recorded. When Dial by Name is enabled, the caller finds a user by entering the user name or part of a name (usually in last name, first name order). Dial by Name looks up the extension and routes the call to the appropriate user. Select one of the following options: • Disabled-Select this option if you do not want to use the Dial by Name feature. • Enabled for Internal Callers Only-If you select this option, you can use Dial by Name for internal users only. ◦ If voicemail is enabled, internal users use Dial by Name by first entering the pilot extension number for voicemail, and then pressing the * (star) key. ◦ If voicemail is disabled, enter the auto attendant number. Press * (star) key to sign in to voicemail, and then press * (star) key again to use Dial by Name. • Enabled for All Callers-If you select this option, you can use Dial by Name for both internal and external callers. ◦ If voicemail is enabled, internal users use Dial by Name by first entering the pilot extension number for voicemail, and then pressing the * (star) key. ◦ If voicemail is disabled, enter the auto attendant number. Press * (star) key to sign in to voicemail, and then press * (star) key again to use Dial by Name. For more information on how to reach Auto Attendant (users who have Voicemail enabled in their Usage Profiles), perform the procedure described in Frequently Asked Questions, on page 55. By default, Dial by Name is disabled. OL-27022-01 Administration Guide for Cisco Business Edition 3000, Release 8.6(4) 179