Cisco IE-3000-8TC Administration Guide - Page 133
Call Hold and Resume, Call History, Call Park, Example: Call Park
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Call Hold and Resume Call Hold and Resume Call hold and resume allows the user to move a connected call from an active state to a held state. For call hold and resume, the user must press the buttons or softkeys on the phone. Note Call hold and resume are automatically available with the Cisco Business Edition 3000 by default. You do not need to perform any configuration tasks for the hold and resume functionality to work on the phone. If you plan to use music on hold, see the Music On Hold, on page 118. Call History Call history displays received, missed, and placed calls on the phone; a user can place a call by using the phone number that is associated with the entry in the call history. Note Call history is available with the Cisco Business Edition 3000 by default. You do not need to perform any configuration tasks to use this functionality. Call Park Call park allows users to park (temporarily store) a call and then retrieve the call on a different phone in the system. For call park, the user must press the transfer softkey or buttons on the phone and dial the call park extension from the dial plan. Note Calls can not be directed to specific users and BLF (Busy Lamp Feature) is not supported with park extensions. For call park to work, you must enable call park in the usage profile (either in the Cisco-provided .xls data configuration file or the Usage Profile page). Call park works with music on hold, if music on hold is configured. When the call is transferred, music may play to the caller. Cisco Business Edition 3000 also supports call park reversion, which means that the system automatically reverts the call to the phone that was originally called after the default time of 60 seconds. Note The call park reversion time is not configurable and is fixed at 60 seconds. Example: Call Park 1 Users A1 and A2 connect in a call. 2 To park the call, A1 presses the Transfer softkey (or Transfer button, if available) and dials the call park extension that is in the dial plan. OL-27022-01 Administration Guide for Cisco Business Edition 3000, Release 8.6(4) 113