Cisco IE-3000-8TC Administration Guide - Page 205
Call Detail Reports
View all Cisco IE-3000-8TC manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 205 highlights
15 C H A P T E R Call Detail Reports Call detail records (CDRs), which display under the Call Detail Reports page, provide important data about calls, including the date and time for the call, who made the call, the reason why the call ended, and so on. CDRs store information about the devices of the call and other call control/routing aspects. Call detail records are automatically generated with Cisco Business Edition 3000; you do not need to perform any tasks for the system to generate these types of records. When a call is placed or received, the system automatically generates a call detail record when the call is terminated. In addition, the system generates a record when significant changes occur to a given call, such as ending the call, transferring the call, redirecting the call, splitting the call, and so on. Cisco Business Edition 3000 Release 8.6 introduces the ability to offload Call Detail Reports to an application server for analysis and billing. When the CDR Offloading is configured and enabled, CDRs are offloaded to the remote application server once per minute. By default, Cisco Business Edition 3000 automatically manages Call Detail Reports according to the automated system settings. However, administrators can override the default settings in order to create customized call classification rules. Administrators can set up their own rules in the Customized Call Classification window. The following topics contain information about the tabs and settings that display on the Call Detail Reports page (Monitoring > Call Detail Reports). Tip The system keeps up to 2 months of call detail records. After 2 months, the system automatically purges the records. If you need to save the records, export the data. After an upgrade of your system, the call detail records display. • Date Range and Time Zone, page 186 • Summary Tab, page 186 • Call Details Tab, page 187 • Call Details Report Offloading, page 189 • Customize Call Classification Settings, page 191 OL-27022-01 Administration Guide for Cisco Business Edition 3000, Release 8.6(4) 185