Cisco IE-3000-8TC Administration Guide - Page 54
Support for Computer Telephony Integration, Support for Voicemail with Email Integration
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Components of the Cisco Business Edition 3000 System • Store your backup file to a SFTP server, and if you must restore your data, restore the data from the SFTP server • Export your configuration data to a SFTP server Support for Computer Telephony Integration Computer Telephony Integration (CTI) allows you to use computer-processing functions while making, receiving, and managing telephone calls. CTI can allow you to perform such tasks as retrieving customer information from a database on the basis of information that caller ID provides. Cisco Business Edition 3000 provides user support for CTI applications. Cisco Business Edition 3000 automatically gives all users the ability to run CTI applications, including Cisco Jabber clients. Cisco Jabber clients must be configured as phones in the Phone Configuration window. During the configuration process, the Cisco Jabber client must be given a unique name or identifier and the client must then be associated with a user. During the Cisco Jabber client registration process, the Cisco Business Edition 3000 TFTP service sends the following three XML files from Cisco Business Edition 3000 to the Cisco Jabber client. These files contain the registration details, application dial rules, and directory lookup dial rules: • Identifier.cnf.xml (file is named according to naming of Identifier field during configuration) • AppDialRules.xml • DirLookupDialRules.xml Cisco Business Edition 3000 listens on port 2748 for requests from CTI applications. All telephone calls that are placed through the CTI application must use the E.164 number format. The dial rules that are sent during registration convert the following phone number formats to an E.164 format of +{country code}{area code}{local number}, thereby allowing the CTI application to support the Click to Call phone feature. • {area code}{local number} for example, 972 813 0000 • {country code}{area code}{local number} for example, 1 972 813 0000 • {national access code}{area code}{local number} for example, 1 972 813 0000 • {out of country code}{country code}{area code}{local number} for example, 011 8621 972 813 0000 Support for Voicemail with Email Integration Voicemail with Email integration allows you to configure a voicemail alert where the entire voicemail is forwarded as a .WAV attachment to an SMTP or IMAP compliant email application (Microsoft Outlook, Exchange, Lotus Notes, etc.). You can hear the message by double-clicking the .WAV attachment. Forwarding allows emails and voicemail messages to be integrated and collected from a single source. The voicemail alert option forwards only the called party number in the subject of the email. Forwarding voicemail to email is particularly useful for group voicemail boxes as it allows a single voicemail message to be copied to the email of every member in that group. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) 34 OL-27022-01