Cisco IE-3000-8TC Administration Guide - Page 138
Music On Hold, Example: Music On Hold with Hold and Resume
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Music On Hold • Cisco Unified IP Phone 8961 • Cisco Unified IP Communicator However, users cannot initiate Meet-Me Conference for some phone models in Cisco Business Edition 3000. This is because Meet-Me Conference cannot be configured through the phone button templates for the following phone models: • Cisco Unified IP Phone 6901 • Cisco Unified Conference Station 7937 • Cisco Unified Wireless IP Phone 7925G • Client Services Framework (CSF) based soft phones • Analog FXS Phones Music On Hold The Music On Hold feature supports two types of hold: • User hold-Music plays to the caller when the called party puts the call on hold. • Network hold-Music plays to the caller when a call is transferred, when a conference is created, or when a call is parked. The following examples demonstrate how music on hold works. Example: Music On Hold with Hold and Resume 1 Phone D calls Phone S, and Phone S answers. 2 Phone D presses the hold softkey. 3 Phone S receives an announcement or plain music that is streaming. 4 When Phone D presses the resume softkey, Phone S disconnects from the music stream and reconnects to Phone D. Example: Music On Hold with Transfer 1 Phone D calls Phone S, and Phone S answers. 2 Phone D presses the transfer softkey. 3 Phone S receives an announcement or plain music that is streaming. 4 After Phone D completes the transfer action, Phone S disconnects from the music stream and gets redirected to Phone X, the transfer destination. Example: Music On Hold with Call Park 1 Phone D calls Phone S, and Phone S answers. 2 Phone S presses the call park softkey. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) 118 OL-27022-01