Cisco IE-3000-8TC Administration Guide - Page 35

Components of the Cisco Business Edition 3000 System Example On the phone set Call Forward All to Auto Attendant number. When you try to make a call to DN, call will be forwarded to Auto Attendant number. Example In the usage profile, you can set Forward Busy Calls To / Forward No Answer Calls To to the Voicemail / Auto Attendant number. Note The Voicemail and Auto Attendant Systems share the same pilot extension. The Voicemail capability of the user who makes the call determines where the call should be delivered to. If the user has Voicemail enabled, dialing the Voicemail / Auto Attendant pilot extension will transfer the call to the Voicemail system. If the user does not have Voicemail enabled, dialing the Voicemail / Auto Attendant pilot extension will transfer the call to the Auto Attendant System. External or outside callers will always reach the Auto Attendant System. For more information, see the following topics: • Auto Attendant Settings, on page 175 • Setting Up Auto Attendant, on page 151 • Setting Up the System So that Incoming Calls Reach the Operator, on page 152 • Setting Up the System So that Incoming Calls Reach the Auto Attendant, on page 152 • Setting Up the System So that Incoming Calls Reach the Auto Attendant if the Operator is Not Available, on page 153 Gateway For all calls that go through the PSTN, the Cisco Business Edition 3000 uses the following gateways: • Gateway built in to Cisco Media Convergence Server 7890C1 (MCS 7890-C1) • Cisco 2901 Integrated Services Router (ISR2901) • SPA8800 • SIP Trunk Table 1: Supported PSTN connections, on page 16 shows the supported PSTN connections for Cisco Business Edition 3000. OL-27022-01 Administration Guide for Cisco Business Edition 3000, Release 8.6(4) 15