Cisco IE-3000-8TC Administration Guide - Page 442

Troubleshooting When You Cannot Access the Graphical User Interfaces css archive Cascading Style Sheet folder Collects information of the previous three diagnostic reports. It also includes a compressed image file (.tar.gz) which must be uploaded to www.cisco.com. . To troubleshoot a problem, analyze the HTML report and log files and then perform corrective action to resolve the error. Note If the Cisco Diagnostic USB flash drive is short of free space but has enough space to only save the static HTML report, then an error report is generated and saved in the Cisco Diagnostic USB flash drive. This error report lists the total available free space, required space to save the logs and amount of space that must be freed manually. If you need assistance with evaluating the diagnostic report, send the diagnostic report and logs to the Cisco TAC for further analysis. The log files for analysis are located in the archive folder in a compressed format with .tar.gz extension. The archive folder contains a separate folder for each host for which the USB Diagnostics is executed. You can identify the compressed file for each host from its time and date stamp. Select the required file and upload it on www.cisco.com. Troubleshooting with the Network USB Flash Drive When You Cannot Access the Administrative Interface If you cannot access the Cisco Business Edition 3000 Administrative Interface because your network configuration is not correct, you can use an updated configure.xml file on a USB flash drive to set up temporary access to the network. By performing the following procedure, you can access the Cisco Business Edition 3000 Administrative Interface and then verify and update the network configuration. The following procedure allows you to • Access and update the Cisco Business Edition 3000 Administrative Interface when the server is moved to a new network with a different subnet. • Access and update the Cisco Business Edition 3000 Administrative Interface when your network configuration is not correct. Warning Cisco recommends that you perform Step 1 through Step 4 before an issue occurs. If you perform these steps before an issue occurs, you can start with Step 5 if a network configuration issue is identified. If you do not perform Step 1 through Step 4 before an issue occurs, you must perform all of the steps if an issue occurs. Perform the following procedure to use the Cisco Network Configuration USB flash drive to obtain access to the Cisco Business Edition 3000 Administrative Interface: Administration Guide for Cisco Business Edition 3000, Release 8.6(4) 422 OL-27022-01