Cisco IE-3000-8TC Administration Guide - Page 84

A. From the Phone Search page (Users/Phones > Phones) in the Cisco Business Edition 3000 Administrative Interface, you can log out a Cisco Extension Mobility user that is logged into a Cisco Extension Mobility-enabled phone. When the user is logged into the phone, the Logout link displays next to the phone entry in the Search Phones page. (The Logout link ensures that you do not need to go to the phone to manually log out the user.) Click the Logout link to log out the user from the phone. Q. How do I configure the system so that the call goes to the operator or to the auto attendant? A. See the following sections: • Setting Up Auto Attendant, on page 151 • Setting Up the System So that Incoming Calls Reach the Auto Attendant, on page 152 • Setting Up the System So that Incoming Calls Reach the Auto Attendant if the Operator is Not Available, on page 153 • Setting Up the System So that Incoming Calls Reach the Operator, on page 152 Q. May I use auto attendant without using voicemail? A. Auto attendant and voicemail use the same internal components, but you may use auto attendant without using voicemail. To use voicemail, you must perform configuration tasks, including installing a voicemail license for each user that can use voicemail. Auto attendant requires that you perform configuration tasks, but it does not require licensing. Note You cannot use voicemail without also using the auto attendant functionality. For more information, see the following sections: • Voicemail, on page 10 • Auto Attendant, on page 13 • Setting Up Voicemail, on page 150 • Setting Up Auto Attendant, on page 151 • Setting Up the System So that Incoming Calls Reach the Auto Attendant, on page 152 • Setting Up the System So that Incoming Calls Reach the Auto Attendant if the Operator is Not Available, on page 153 • Setting Up the System So that Incoming Calls Reach the Operator, on page 152 Q. What is Cisco Web Dialer? A. Cisco Web Dialer allows a user to place calls to people in the corporate directory from Cisco Business Edition 3000 User Preferences Interface. For example, Cisco Web Dialer uses hyperlinked telephone numbers in a corporate directory to allow users to make calls from Cisco Business Edition 3000 User Preferences Interface by clicking on the telephone number (extension) of the person that the user is trying to call. Cisco Web Dialer is turned on by default, and you cannot turn it off. It always displays in the Cisco Business Edition 3000 User Preferences Interface for all users. To ensure that the user can call all Administration Guide for Cisco Business Edition 3000, Release 8.6(4) 64 OL-27022-01