HTC One max User manual - Page 214
Sprint Worldwide Wireless Service, Activate Sprint Worldwide Service on Your Account, Your SIM Card
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Sprint Worldwide Wireless Service With your phone and global roaming service from Sprint WorldwideSM Wireless Service, you can make phone calls and use wireless data services around the globe on compatible CDMA and GSM/UMTS networks. Activate Sprint Worldwide Service on Your Account Before using your phone in global roaming mode, you must activate Sprint Worldwide service. To activate Sprint Worldwide service, you can either: ● Chat with or email an international support rep by visiting sprint.com/international and clicking the Chat button or Contact us link at the bottom of the screen. ● Call Sprint Worldwide Customer support at 1-888-226-7212. Your SIM Card Your phone comes with a preinstalled SIM (Subscriber Identity Module) card. You need a properly provisioned SIM card to connect to Sprint's 4G LTE network and to support roaming on compatible GSM networks. If you need to reinstall your SIM card, follow the instructions below. 1. Remove the back cover. For details, see Insert the microSD Card. 2. Insert the SIM card into the slot with its gold contacts facing down and its cut-off corner first. 3. Replace the back cover. For details, see Insert the microSD Card. Enable Global Roaming Mode Your phone is designed to enter global roaming mode automatically when you activate your Sprint Worldwide service, meaning that it should automatically connect to an appropriate CDMA/LTE network or GSM/UMTS network when you travel. You may set global roaming options through the settings menu. You may also need to set your network mode options through the settings menu. Sprint Worldwide Wireless Service 199