HP Designjet L28500 HP Designjet L28500 Printer Series - User's guide - Page 143

Troubleshoot substrate issues, The substrate cannot be loaded successfully

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14 Troubleshoot substrate issues The substrate cannot be loaded successfully Here are some suggestions to try if you cannot load the substrate successfully. ● Reread the loading instructions, and make sure that you are following them. See Handle the substrate on page 21. ● When loading a textile substrate, remember to use the loading accessory, and select Load with accessory in the front panel. ● If automatic loading is unsuccessful, try manual loading instead. ● The substrate might be loaded at an angle (skewed or mislocated). Make sure that the right edge of the substrate is aligned with the roll on the input spindle. ● The substrate might be crumpled or warped, or have irregular edges. ● If the substrate jams in the substrate path to the platen, the leading edge of the substrate might not be straight or clean. Remove the initial 2 cm (1 in) of substrate from the roll and try again. This might be necessary even with a new roll of substrate. ● Make sure that the spindle is correctly inserted. ● Make sure that the substrate is correctly loaded on the spindle, and that it loads over the roll towards you. ● Make sure that the substrate is wound tightly. ● If the substrate is curled, and you see a Clean OMAS or disable it at the RIP alert, advance the substrate until the whole print zone is covered, then go to the front panel and press , then , then Ink > Image-quality maintenance > OMAS calibration. ENWW The substrate cannot be loaded successfully 137

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14
Troubleshoot substrate issues
The substrate cannot be loaded successfully
Here are some suggestions to try if you cannot load the substrate successfully.
●
Reread the loading instructions, and make sure that you are following them. See
Handle the
substrate
on page
21
.
●
When loading a textile substrate, remember to use the loading accessory, and select
Load with
accessory
in the front panel.
●
If automatic loading is unsuccessful, try manual loading instead.
●
The substrate might be loaded at an angle (skewed or mislocated). Make sure that the right edge
of the substrate is aligned with the roll on the input spindle.
●
The substrate might be crumpled or warped, or have irregular edges.
●
If the substrate jams in the substrate path to the platen, the leading edge of the substrate might not
be straight or clean. Remove the initial 2 cm (1 in) of substrate from the roll and try again. This
might be necessary even with a new roll of substrate.
●
Make sure that the spindle is correctly inserted.
●
Make sure that the substrate is correctly loaded on the spindle, and that it loads over the roll
towards you.
●
Make sure that the substrate is wound tightly.
●
If the substrate is curled, and you see a
Clean OMAS or disable it at the RIP
alert, advance
the substrate until the whole print zone is covered, then go to the front panel and press
, then
, then
Ink
>
Image-quality maintenance
>
OMAS calibration
.
ENWW
The substrate cannot be loaded successfully
137