HP Designjet L28500 HP Designjet L28500 Printer Series - User's guide - Page 144

The substrate is mispositioned, The substrate has jammed, Check the substrate path - error codes

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The substrate is mispositioned If you see the above display on the front panel, proceed as follows. 1. Lift the substrate lever. 2. Manually reposition the substrate on the platen. 3. Lower the substrate lever. 4. Repeat the above steps until the front panel displays the Ready message. The substrate has jammed When a jam occurs, the Possible substrate jam message usually appears in the front panel, with one of several error codes (see Front-panel error messages on page 153). If you are trying to load a very thin or very thick substrate, or a textile, remember to follow the special procedure for loading such substrates. See The loading accessory on page 47. Check the substrate path ● This problem can occur when a roll has finished and the end of the roll is stuck to the cardboard core. If this has happened, cut the end of the roll away from the core. Then feed the substrate through the printer, and load a new roll. ● Otherwise, follow the procedure described under Check the printhead path on page 139. 138 Chapter 14 Troubleshoot substrate issues ENWW

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The substrate is mispositioned
If you see the above display on the front panel, proceed as follows.
1.
Lift the substrate lever.
2.
Manually reposition the substrate on the platen.
3.
Lower the substrate lever.
4.
Repeat the above steps until the front panel displays the
Ready
message.
The substrate has jammed
When a jam occurs, the
Possible substrate jam
message usually appears in the front panel, with
one of several error codes (see
Front-panel error messages
on page
153
).
If you are trying to load a very thin or very thick substrate, or a textile, remember to follow the special
procedure for loading such substrates. See
The loading accessory
on page
47
.
Check the substrate path
●
This problem can occur when a roll has finished and the end of the roll is stuck to the cardboard
core. If this has happened, cut the end of the roll away from the core. Then feed the substrate
through the printer, and load a new roll.
●
Otherwise, follow the procedure described under
Check the printhead path
on page
139
.
138
Chapter 14
Troubleshoot substrate issues
ENWW