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HP Designjet L28500 HP Designjet L28500 Printer Series - User's guide - Page 22

Request e-mail notification of specific error conditions, Change the warming duration

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Request e-mail notification of specific error conditions 1. In the Embedded Web Server (see Access the Embedded Web Server on page 17), go to the Email server page on the Setup tab and ensure that the following fields are correctly filled in: ● SMTP server. This is the IP address of the outgoing mail server (Simple Mail Transfer Protocol [SMTP]) that processes all e-mail messages from the printer. If the mail server requires authentication, e-mail notifications will not work. ● Printer e-mail address. Each e-mail message that the printer sends must include a return address. This address does not need to be a real, functional e-mail address, but it should be unique, so that recipients of the message can identify the printer that sent it 2. Go to the Notification page, which is also on the Setup tab. 3. Click the New icon to request new notifications, or click the Edit icon to edit notifications that have already been set up. Then specify the e-mail addresses to which notifications are sent, and select the incidents that result in notification messages. Change the warming duration When there are no more jobs to print, or you want to pre-warm the printer (Prepare printing option in the RIP), the printer´s drying and curing heaters remain on for the specified time and temperature in case another job arrives or in case you need to avoid any print-quality problem that could be caused by an incorrect temperature in the print zone. To choose the temperatures and how long you need the heaters to continue working in this situation, go to the front panel and press , then , then Substrate > Substrate handling options > Warming temperature [45-55] ºC and/or Warm-up duration [5-120] min. Change the sleep mode setting If the printer is left turned on but unused for a certain period of time, it automatically goes into sleep mode to save power. The default period of time it waits is 30 minutes. To change the time the printer waits before it goes into sleep mode, go to the front panel and press , then , then Setup > Front panel options > Sleep mode wait time. Enter in minutes the wait time that you want, then press OK. Turn audio alerts on or off To turn the printer's audio alerts on or off, go to the front panel and press , then , then Setup > Front panel options > Enable audio alert or Disable audio alert. By default, audio alerts are enabled. Change the front panel display brightness To change the brightness of the front-panel display, press , then , then Setup > Front panel options > Display brightness, then select a value by moving the scroll bar. Press OK to save the value. 16 Chapter 3 Basic setup options ENWW

Section	Page
Introduction	7
Safety precautions	7
General safety guidelines	7
Electrical shock hazard	7
Heat hazard	8
Fire hazard	8
Mechanical hazard	9
Heavy substrate hazard	9
Ink handling	9
Warnings and cautions	9
Warning labels	9
The printer’s main features	10
The printer’s main components	11
Front view	11
Rear view	12
Edge holders case	13
Drying enclosure	13
Take-up reel motor	14
Loading accessory	14
The front panel	14
The Embedded Web Server	16
Main tab	16
Setup tab	16
Support tab	17
Turn the printer on and off	17
Restart the printer	18
Connectivity and software instructions	19
Connection method	19
Connect to a network	19
Basic setup options	21
Printer setup options	21
Change the language of the front panel	21
View or set the date and time	21
Set altitude	21
Request e-mail notification of specific error conditions	22
Change the warming duration	22
Change the sleep mode setting	22
Turn audio alerts on or off	22
Change the front panel display brightness	22
Change the units of measurement	23
Restore factory settings	23
Embedded Web Server setup options	23
Access the Embedded Web Server	23
Change the language of the Embedded Web Server	23
Restrict access to the printer	24
Join the Customer Involvement Program	24
Handle the substrate	27
Overview	27
Substrate tips	27
Supported substrate families	28
Supported HP substrates	29
Porous substrates	30
Load a roll onto the spindle	32
Load a roll into the printer (automatically)	35
Load a roll into the printer (manually)	38
Load a cut sheet into the printer	41
Unload a roll from the printer	42
The take-up reel	43
The tension bar	43
Load a roll onto the take-up reel	44
Unload a roll from the take-up reel	51
The edge holders	52
The loading accessory	53
Double-sided printing	57
View information about the substrate	59
Substrate length tracking	60
Form feed and cut	61
Store the substrate	61
Substrate settings	62
Download media presets	62
Add a new substrate	62
Summary	63
Select printer settings and color profile	63
Load the substrate and print the diagnostic plot	66
Change settings while printing	67
Advanced settings	67
Temperature profile	69
Select the number of passes	69
Check the quantity of ink on the substrate	71
Faster printing	74
Color calibration	74
Color profiles	75
Color reproduction tricks	76
Retrieving usage information	77
Get accounting information	78
Check usage statistics	78
Check usage statistics for a job	78
Request accounting data by E-mail	78
The ink system	80
Ink system components	80
Ink cartridges	80
Printheads	80
Printhead cleaning kit	81
Printhead cleaning cartridge	81
Ink funnel	82
Ink filter	82
Printhead cleaning container	82
The ink maintenance kit	83
Order ink supplies	84
Print options	86
Printer states	86
Change margins	86
Request the printer’s internal prints	87
Accessories	88
Order accessories	88
Printer status	89
Check printer status	89
Check the status of the ink system	89
Check the status of the ink cartridges	89
Check the status of a printhead	90
Check the file system	90
Printer alerts	91
Firmware update	92
Hardware maintenance	94
Ink system tips	94
Align the printheads	94
Automatic alignment	94
Manual alignment	95
Clean and lubricate the carriage rail	95
Clean the electrical connections on a printhead	97
Clean the exterior of the printer	101
Clean the platen	102
Clean after porous substrates	104
Clean (recover) the printheads	104
Clean the substrate-advance sensor window	105
Lubricate the platen rollers	106
Maintain the ink cartridges	108
Move or store the printer	108
Replace an ink cartridge	109
Refilled and non-HP ink cartridges	112
Replace the ink maintenance kit	113
Replace a printhead	119
Replace the printhead cleaning kit	124
Service maintenance	131
Troubleshoot print-quality issues	132
General printing advice	132
Use the printhead status plot	132
Print the printhead status plot	132
Interpret the printhead status plot	133
Corrective action	133
What to do if problems persist	133
Graininess	133
Horizontal banding	134
Adjust the substrate advance	135
Substrate advance adjustment on the fly	136
Vertical banding	136
The print is deformed into a curved shape	137
Misaligned colors	138
Color intensity varies	138
Lack of sharpness	139
Black areas look hazy	139
Ink smears	140
Subtle stains or uneven appearance	140
The ink smudges when touched, or looks oily	141
The dimensions of the print are wrong	141
Tiling issues	142
Troubleshoot substrate issues	143
The substrate cannot be loaded successfully	143
The substrate is mispositioned	144
The substrate has jammed	144
Check the substrate path	144
Check the printhead path	145
Avoiding substrate jams	146
The substrate is deformed or wrinkled	147
The substrate has shrunk or expanded	147
The substrate has bow deformation	148
The automatic cutter does not work	149
Take-up reel substrate jam	149
Take-up reel does not wind	149
Troubleshoot ink-system issues	151
Ink maintenance kit needs to be installed	151
Cannot insert an ink cartridge	151
Cannot insert a printhead	151
Cannot insert the printhead cleaning cartridge	151
Front panel recommends reseating or replacing a printhead	152
Clean the printheads	152
Align the printheads	152
Reinsert printheads procedure	153
Image Quality Maintenance menu procedure	154
Scan errors during alignment	154
Troubleshoot other issues	155
The printer cannot get an IP address	155
Cannot access the Embedded Web Server	155
The printer is not printing	156
The software program slows down or stalls while generating the print job	156
The printer seems slow	157
Communication failures between computer and printer	157
The platen rollers squeak	158
Front-panel error messages	159
Printer logs	162
When you need help	163
Introduction	163
Documentation	163
Customer Self Repair	163
HP Customer Care Centers	164
Telephone number	164
Service information	164
Printer specifications	165
Functional specifications	165
Physical specifications	167
Memory specifications	167
Power specifications	167
Environmental specifications	168
Acoustic specifications	168
Summary of common printing problems	169
Glossary	171

Match case Limit results 1 per page

Request e-mail notification of specific error conditions

In the Embedded Web Server (see

Access the Embedded Web Server

on page

), go to the E-

mail server page on the

Setup

tab and ensure that the following fields are correctly filled in:

●

SMTP server

. This is the IP address of the outgoing mail server (Simple Mail Transfer

Protocol [SMTP]) that processes all e-mail messages from the printer. If the mail server

requires authentication, e-mail notifications will not work.

●

Printer e-mail address

. Each e-mail message that the printer sends must include a return

address. This address does not need to be a real, functional e-mail address, but it should be

unique, so that recipients of the message can identify the printer that sent it

Go to the Notification page, which is also on the

Setup

tab.

Click the

New

icon to request new notifications, or click the

Edit

icon to edit notifications that

have already been set up. Then specify the e-mail addresses to which notifications are sent, and

select the incidents that result in notification messages.

Change the warming duration

When there are no more jobs to print, or you want to pre-warm the printer (

Prepare printing

option

in the RIP), the printer´s drying and curing heaters remain on for the specified time and temperature in

case another job arrives or in case you need to avoid any print-quality problem that could be caused

by an incorrect temperature in the print zone. To choose the temperatures and how long you need the

heaters to continue working in this situation, go to the front panel and press

, then

Substrate

Substrate handling options

Warming temperature [45–55] ºC

and/or

Warm-up duration [5–120] min

Change the sleep mode setting

If the printer is left turned on but unused for a certain period of time, it automatically goes into sleep

mode to save power. The default period of time it waits is 30 minutes. To change the time the printer

waits before it goes into sleep mode, go to the front panel and press

, then

Setup

Front panel options

Sleep mode wait time

. Enter in minutes the wait time that you want, then

press

Turn audio alerts on or off

To turn the printer's audio alerts on or off, go to the front panel and press

, then

Setup

Front panel options

Enable audio alert

Disable audio alert

. By default, audio alerts

are enabled.

Change the front panel display brightness

To change the brightness of the front-panel display, press

, then

Setup

Front panel

options

Display brightness

, then select a value by moving the scroll bar. Press

to save the

value.

Chapter 3

Basic setup options

ENWW