HP Designjet L28500 HP Designjet L28500 Printer Series - User's guide - Page 156

The printer is not printing, The software program slows down or stalls while generating the print

Get HP Designjet L28500 PDF manuals and user guides View all HP Designjet L28500 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 156 highlights

If you experience very slow progress while trying to access the Embedded Web Server, the problem could be that you are using a proxy server. Try bypassing the proxy server and accessing the Embedded Web Server directly. ● In Internet Explorer 6 for Windows, go to Tools > Internet Options > Connections > LAN Settings, and select the Bypass proxy server for local addresses check box. Alternatively, for more precise control, click the Advanced button and add the printer's IP address to the list of exceptions, for which the proxy server is not used. ● In Firefox 3.0 for Windows, go to Tools > Options > Network > Connection > Settings, and select the Direct connection to the Internet check box. Alternatively, when the Manual proxy configuration check box is selected, add the printer's IP address to the list of exceptions, for which the proxy server is not used. ● In Firefox 2.0 for Linux, go to Edit > Preferences > Network > Connection > Settings, and select the Direct connection to the Internet check box. Alternatively, when the Manual proxy configuration check box is selected, add the printer's IP address to the list of exceptions, for which the proxy server is not used. The printer is not printing Possible reasons why a file you have sent from your computer is not printing when expected, include the following: ● There may be a problem with the electrical power. If the printer is not performing and the front panel does not respond, check that the power switch at the rear is on, the residual current circuit breakers are up, the power cable is correctly connected, and the electrical socket is providing power. ● Unusual electromagnetic phenomena may exist, such as strong electromagnetic fields or severe electrical disturbances. Such occurrences can cause the printer to behave strangely, or even stop working. Turn off the printer by using the Power button on the front panel, wait until the electromagnetic environment has returned to normal, then turn the printer on again. If the problems persist, call your service representative. ● One of the following substrate scenarios may exist: ◦ The substrate name that appears on the front panel does not reflect the substrate that is loaded in the printer. ◦ There is not a sufficient amount of substrate on the loaded roll to print the entire job. Under these conditions, one print job might be printed, while another print job is held in the print queue. To resolve this issue, unload the roll from the printer and load a new roll, using the front panel to guide you through the process. The software program slows down or stalls while generating the print job Large quantities of data might be necessary to generate a high-quality large-format print job. This can cause your software program to slow down significantly or stall. Lowering the print resolution may help to avoid this scenario, however, lowering the print resolution reduces image quality. 150 Chapter 16 Troubleshoot other issues ENWW

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
If you experience very slow progress while trying to access the Embedded Web Server, the problem
could be that you are using a proxy server. Try bypassing the proxy server and accessing the
Embedded Web Server directly.
●
In Internet Explorer 6 for Windows, go to
Tools
>
Internet Options
>
Connections
>
LAN
Settings
, and select the
Bypass proxy server for local addresses
check box.
Alternatively, for more precise control, click the
Advanced
button and add the printer's IP
address to the list of exceptions, for which the proxy server is not used.
●
In Firefox 3.0 for Windows, go to
Tools
>
Options
>
Network
>
Connection
>
Settings
,
and select the
Direct connection to the Internet
check box. Alternatively, when the
Manual
proxy configuration
check box is selected, add the printer's IP address to the list of
exceptions, for which the proxy server is not used.
●
In Firefox 2.0 for Linux, go to
Edit
>
Preferences
>
Network
>
Connection
>
Settings
, and
select the
Direct connection to the Internet
check box. Alternatively, when the
Manual
proxy configuration
check box is selected, add the printer's IP address to the list of
exceptions, for which the proxy server is not used.
The printer is not printing
Possible reasons why a file you have sent from your computer is not printing when expected, include
the following:
●
There may be a problem with the electrical power. If the printer is not performing and the front
panel does not respond, check that the power switch at the rear is on, the residual current circuit
breakers are up, the power cable is correctly connected, and the electrical socket is providing
power.
●
Unusual electromagnetic phenomena may exist, such as strong electromagnetic fields or severe
electrical disturbances. Such occurrences can cause the printer to behave strangely, or even stop
working. Turn off the printer by using the
Power
button on the front panel, wait until the
electromagnetic environment has returned to normal, then turn the printer on again. If the problems
persist, call your service representative.
●
One of the following substrate scenarios may exist:
◦
The substrate name that appears on the front panel does not reflect the substrate that is
loaded in the printer.
◦
There is not a sufficient amount of substrate on the loaded roll to print the entire job.
Under these conditions, one print job might be printed, while another print job is held in the print
queue. To resolve this issue, unload the roll from the printer and load a new roll, using the front
panel to guide you through the process.
The software program slows down or stalls while
generating the print job
Large quantities of data might be necessary to generate a high-quality large-format print job. This can
cause your software program to slow down significantly or stall. Lowering the print resolution may help
to avoid this scenario, however, lowering the print resolution reduces image quality.
150
Chapter 16
Troubleshoot other issues
ENWW